Auburn Oaks Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 81 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as their rehab team is frequently cited as industry-leading. While the nursing staff is exceptionally kind, families should proactively monitor medication schedules and communication regarding appointments to ensure the occasional reported lapses do not affect their loved one.
Google Reviews
Google Reviews
81 reviews on Google“Auburn Oaks Care Center is highly regarded for its exceptional physical and occupational therapy departments and its compassionate nursing staff. While many families praise the facility's cleanliness and the attentive nature of the caregivers, some reviewers have raised serious concerns regarding medication delays and occasional lapses in hygiene or communication.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy teams
- Compassionate and attentive nursing staff
- Consistently clean and well-maintained facility
- Welcoming and professional administration
Concerns
- Medication administration delays (mentioned by 2 reviewers)
- Communication issues regarding appointments or care updates (mentioned by 2 reviewers)
- Inconsistent hygiene or cleanliness in certain areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
The owner provides mostly personalized responses that frequently use the reviewer's name and acknowledge specific staff members mentioned in the reviews. They demonstrate empathy by acknowledging the difficult times families are going through and express gratitude for the trust placed in their facility.
Questions for Your Tour
- 1It is wonderful to see how professional and welcoming the administration team is; how do you ensure that families are kept updated on important care changes or doctor appointments?
- 2We have heard great things about your rehabilitation and therapy teams, so could you tell us more about how they work with residents to maintain their mobility?
- 3With the facility being so well-maintained, what is your process for ensuring that all resident rooms and common areas stay consistently clean every day?
- 4How does the nursing team manage medication schedules to ensure everything is administered precisely and on time?
- 5What does a typical day look like for residents in terms of social activities and dining experiences?
- 6In the event of a medical emergency during the night, what is the protocol for contacting the family and coordinating with physicians?
Personalized based on this facility's data
Key Review Excerpts
“The OT and PT teams are excellent (big shout out to Tom, Eric, Joy, Karen, and others); they know their stuff and it made a difference in helping my dad become more independent.”
“The quality of care administered and knowledge exhibited by the staff is as comforting as it is impressive. Trust me, I've seen the other side.”
“Between Stara & Eric, I received the absolute best therapy/care ever. They asked questions about my lifestyle (I am very active) and came up with exercises that allowed me to become stronger, while increasing my mobility, and overall knee health.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
2
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Auburn Oaks Care Center shows concerning patterns with families filing 17 complaints, particularly around accident prevention and safety hazards which have recurred across multiple surveys. The facility has struggled with medication management, safety supervision, and protecting residents from abuse and neglect, with these issues appearing repeatedly from 2019 through 2025. While all deficiencies show correction dates, the persistent nature of safety and medication problems, combined with the high number of family-initiated complaints, suggests ongoing quality concerns that warrant careful consideration.
Apr 15, 2026Complaint1
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Jan 8, 2026Routine7
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Dec 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 26, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 10, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Auburn Oaks Care Center
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 145 of 260
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit auburnoakscarecenter.com
Medicare data downloads
Original nursing home datasets
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