Strong Medicare quality ratings; public reviewers often praise exceptional physical therapy and rehab team. Still worth an in-person visit.
based on 184 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Lakeside Nursing and Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: exceptional physical therapy and rehab team and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Families often praise the facility for its cleanliness, beautiful grounds, and the exceptional skill of the physical therapy team. However, there are serious, recurring allegations regarding inadequate diabetic meal accommodations, medication management concerns, and instances of staff negligence regarding patient hygiene and turning.
Quality Themes
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Concerns
Rating Trends
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Distribution · 185 analyzed
The owner provides highly personalized responses that frequently mention specific staff members, family members, or facility details mentioned in the reviews. They use a warm, empathetic tone that emphasizes gratitude and community.
Personalized based on this facility's data
Key Review Excerpts
“The rehab team here is truly exceptional. Their dedication, expertise, and genuine care for each patient make a real difference.”
“The RN said everyone gets the same meal across the board. But she’s diabetic. When I went to visit her I had to ask if she can be clean up cause she was wet and pooped.”
“My father was there for over a month and the first several weeks he was never turned that we ever saw. We were there every single day, usually for 6-8 hours.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with 40% of deficiencies triggered by family complaints, including serious issues with resident protection from abuse and neglect in 2024. The most recurring problems involve resident rights violations, care planning failures, and food safety issues. While the facility has addressed past violations, the multiple complaint-driven investigations suggest families have repeatedly raised concerns about care quality and safety practices.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Federal Penalties
Fine
Feb 16, 2024
$14,611
West Wharton County Hospital District
for profit
CRYSTAL LAKE HEALTHCARE, INC
JACKSON ALLEN
The Ensign Group
346 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 84 (Highest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
184 reviews from families & visitors
Official Website
Visit lakesidenursing.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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