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Nursing HomeMedicaid Top Rated

Lakeside Nursing and Rehabilitation Center

Strong Medicare quality ratings; families often praise exceptional physical therapy and rehab team. Still worth an in-person visit.

8707 Lakeside Pkwy, Far West Side · San Antonio, TX 78245120 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 146 Google reviews

5
4
3
2
1
Lakeside Nursing and Rehabilitation Center Nursing Home in San Antonio, TX — Street View
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What this means for your family

This facility is highly regarded for its physical therapy excellence and cleanliness. However, if your loved one requires a strict diabetic diet or high-frequency repositioning, you must verify these specific protocols with the nursing staff during your tour, as multiple families have reported failures in these areas.

Google Reviews

Google Reviews

146 reviews on Google
Families often praise the facility for its cleanliness, beautiful grounds, and the exceptional skill of the physical therapy team. However, there are serious, recurring allegations regarding inadequate diabetic meal accommodations, medication management concerns, and instances of staff negligence regarding patient hygiene and turning.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean9.0Activities8.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Exceptional physical therapy and rehab team
  • Clean and well-maintained facility
  • Friendly and professional administrative staff
  • Beautiful and peaceful environment

Concerns

  • Failure to provide specialized diabetic diets (mentioned by 3 reviewers)
  • Negligence in patient hygiene and repositioning (mentioned by 2 reviewers)
  • Loss of resident personal belongings (mentioned by 2 reviewers)
  • Poor communication from administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.3'19(6)5.01.6'21(5)4.33.7'23(3)4.84.6'25(44)4.7'26(20)

Distribution · 146 analyzed

5
121
4
8
3
2
2
0
1
15
11 reviews posted between Jun 16, 2024Jun 21, 2024 · 11 were 5-star

How They Respond to Reviews

60%response rate
Good

The owner provides highly personalized responses that frequently mention specific staff members, family members, or facility details mentioned in the reviews. They use a warm, empathetic tone that emphasizes gratitude and community.

Questions for Your Tour

  • 1It's wonderful to see how clean and well-maintained the facility is; how does the team ensure that residents' personal belongings stay safe and organized in their rooms?
  • 2We noticed the rehab team has such a great reputation; can you tell us more about how the physical therapy program is tailored to each resident's specific recovery goals?
  • 3How does the kitchen staff manage specialized dietary needs, such as specific diabetic meal plans, to ensure everyone's nutritional requirements are met?
  • 4What is the protocol for ensuring residents are repositioned regularly and receive consistent hygiene care throughout the day and night?
  • 5How does the administration keep families updated on a resident's health status and any changes in their daily care plan?
  • 6In the event of a medical emergency after hours, what is the process for contacting the on-call physician and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The rehab team here is truly exceptional. Their dedication, expertise, and genuine care for each patient make a real difference.

Rehab patient's family · 2024★★★★

The RN said everyone gets the same meal across the board. But she’s diabetic. When I went to visit her I had to ask if she can be clean up cause she was wet and pooped.

Long-term resident's family · 2025☆☆☆☆

My father was there for over a month and the first several weeks he was never turned that we ever saw. We were there every single day, usually for 6-8 hours.

Long-term resident's family · 2024☆☆☆☆
Source: 146 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
62%
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
15.4%
TX
9.4%
Bexar
10.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.6%
Mixed vs Avgs
Here
2.6%
US
12.1%
TX
2.5%
Bexar
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
14.4%
TX
16.1%
Bexar
16.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Bexar
94.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TX
98.0%
Bexar
98.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.3%
Mixed vs Avgs
Here
15.3%
US
19.4%
TX
14.2%
Bexar
17.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
79.7%
TX
88.0%
Bexar
84.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Bexar
81.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Bexar
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Well below state avg (9.1)
7 complaint-triggered
$14,611 in fines

This facility has concerning patterns with 40% of deficiencies triggered by family complaints, including serious issues with resident protection from abuse and neglect in 2024. The most recurring problems involve resident rights violations, care planning failures, and food safety issues. While the facility has addressed past violations, the multiple complaint-driven investigations suggest families have repeatedly raised concerns about care quality and safety practices.

Jul 31, 2025Routine
5
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 21, 2024Complaint
3
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jun 21, 2024Routine
6
0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Feb 16, 2024Complaint
3
0600Immediate jeopardy · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Immediate jeopardy · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Immediate jeopardy · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Sep 13, 2023Complaint
1
0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

Apr 26, 2023Routine
4
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0848Minimal · WidespreadCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

Federal Penalties

Fine

Feb 16, 2024

$14,611

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Wharton County Hospital District

Organization Type

for profit

Management Company

CRYSTAL LAKE HEALTHCARE, INC

Administrator

JACKSON ALLEN

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 2.9/5 · Rank 11 of 84 (Best)

Ownership & Management

Key personnel

Alonzo, CarlosManaging Control - Governing BodyAtique, RashidManaging Control - Governing BodyBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / DirectorThompson, JohnnyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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