Lakeside Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise exceptional physical therapy and rehab team. Still worth an in-person visit.
based on 146 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy excellence and cleanliness. However, if your loved one requires a strict diabetic diet or high-frequency repositioning, you must verify these specific protocols with the nursing staff during your tour, as multiple families have reported failures in these areas.
Google Reviews
Google Reviews
146 reviews on Google“Families often praise the facility for its cleanliness, beautiful grounds, and the exceptional skill of the physical therapy team. However, there are serious, recurring allegations regarding inadequate diabetic meal accommodations, medication management concerns, and instances of staff negligence regarding patient hygiene and turning.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab team
- Clean and well-maintained facility
- Friendly and professional administrative staff
- Beautiful and peaceful environment
Concerns
- Failure to provide specialized diabetic diets (mentioned by 3 reviewers)
- Negligence in patient hygiene and repositioning (mentioned by 2 reviewers)
- Loss of resident personal belongings (mentioned by 2 reviewers)
- Poor communication from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 146 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members, family members, or facility details mentioned in the reviews. They use a warm, empathetic tone that emphasizes gratitude and community.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility is; how does the team ensure that residents' personal belongings stay safe and organized in their rooms?
- 2We noticed the rehab team has such a great reputation; can you tell us more about how the physical therapy program is tailored to each resident's specific recovery goals?
- 3How does the kitchen staff manage specialized dietary needs, such as specific diabetic meal plans, to ensure everyone's nutritional requirements are met?
- 4What is the protocol for ensuring residents are repositioned regularly and receive consistent hygiene care throughout the day and night?
- 5How does the administration keep families updated on a resident's health status and any changes in their daily care plan?
- 6In the event of a medical emergency after hours, what is the process for contacting the on-call physician and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team here is truly exceptional. Their dedication, expertise, and genuine care for each patient make a real difference.”
“The RN said everyone gets the same meal across the board. But she’s diabetic. When I went to visit her I had to ask if she can be clean up cause she was wet and pooped.”
“My father was there for over a month and the first several weeks he was never turned that we ever saw. We were there every single day, usually for 6-8 hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 40% of deficiencies triggered by family complaints, including serious issues with resident protection from abuse and neglect in 2024. The most recurring problems involve resident rights violations, care planning failures, and food safety issues. While the facility has addressed past violations, the multiple complaint-driven investigations suggest families have repeatedly raised concerns about care quality and safety practices.
Jul 31, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 21, 2024Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 21, 2024Routine6
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Feb 16, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 13, 2023Complaint1
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Apr 26, 2023Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Federal Penalties
Fine
Feb 16, 2024
$14,611
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
CRYSTAL LAKE HEALTHCARE, INC
JACKSON ALLEN
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 11 of 84 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
146 reviews from families & visitors
Official Website
Visit lakesidenursing.com
Medicare data downloads
Original nursing home datasets
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