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Public Google reviewers rate this highly and often mention clean and beautiful facility. Schedule a visit to confirm the fit.
based on 55 Google reviews
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Public Google reviewers rate Westmont of La Mesa highly. Reviewers highlight: clean and beautiful facility, welcoming and professional sales/admissions team. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Westmont of La Mesa is highly regarded for its beautiful, clean, and spacious facilities and a welcoming, professional sales and administrative team. While many families praise the warm atmosphere and high-quality dining, there are significant concerns regarding inconsistent staffing levels, particularly in the memory care unit, and occasional lapses in housekeeping and medication management.
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Distribution · 60 analyzed
The owner provides highly personalized responses to positive reviews, often naming specific staff members and acknowledging the reviewer's relationship to the facility. While most negative reviews are handled professionally by inviting direct contact, there is a notable instance of a defensive, argumentative tone used when addressing a specific criticism.
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Key Review Excerpts
“The building is brand new, everything is sparkling clean, but most of all the service is always personal and immediate.”
“My husband was in memory care (Compass Rose) 1/25 - 7/25. Because of the exit doors functioning, he learned to push his way out through the alarms.”
“Jonathan ended up not only cooking a wonderful meal, but also waiting on us with such kindness and attention. He said, 'we all help each other out'.”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
This report details a complaint investigation conducted regarding allegations of mistreatment, yelling, inappropriate grabbing, improper feeding, leaving residents unattended, and unexplained injuries. The investigation found that all allegations were unsubstantiated based on staff statements, resident interviews, and records review. Therefore, no deficiencies were cited.
FACILITY EVALUATION REPORT
This report details two separate complaint investigations conducted on different dates. The first investigation found all allegations unsubstantiated. The second investigation found that staff failed to seek timely medical care for a resident after a significant change in condition, which was substantiated. The primary deficiency cited relates to the failure to promptly notify a physician of a significant change in a resident's condition.
This report details two separate complaint investigations conducted on different dates. The first investigation found all allegations unsubstantiated. The second investigation found that staff failed to seek timely medical care for a resident after a significant change in condition, which was substantiated. The primary deficiency cited relates to the failure to promptly notify a physician of a significant change in a resident's condition.
The investigation addressed two separate complaints regarding resident care. The first complaint regarding hygiene needs resulted in a Type B deficiency citing failure to adequately manage incontinence care. The second complaint regarding medical attention was found to be unsubstantiated. Overall, the facility was cited for deficiencies related to incontinence care protocols.
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
Westmont Mgr Gp Llc,gp of Lm Ops Lp;westmont Lvng
GARCIA, KIMBERLY
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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