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Nursing HomeMedicaid

Community Care Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

8665 La Mesa Blvd., La Mesa, CA 91942119 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 170 Google reviews

5
4
3
2
1
Community Care Center Nursing Home in La Mesa, CA — Street View
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What this means for your family

This facility is a strong candidate for rehabilitation and short-term recovery due to its highly praised therapy teams and friendly staff. However, if your loved one requires high-acuity nursing or has significant mobility issues, you must verify their protocols for responding to call lights and managing wound care, as multiple families have reported dangerous lapses in these areas.

Google Reviews

Google Reviews

170 reviews on Google
Families often praise the facility for its compassionate, warm, and attentive nursing staff and its effective rehabilitation services. However, there are serious, recurring allegations regarding medical neglect, including unaddressed pressure sores, missed medications, and failure to respond to call lights. While many find the environment pleasant, others report significant issues with cleanliness, odors, and communication difficulties.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean4.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective rehabilitation and wound care
  • Friendly and professional administration
  • Engaging resident activities and outings

Concerns

  • Failure to respond to call lights or medical emergencies (mentioned by 4 reviewers)
  • Issues with medication timing and administration (mentioned by 2 reviewers)
  • Inadequate wound care and presence of pressure sores (mentioned by 2 reviewers)
  • Poor communication with family members (mentioned by 3 reviewers)
  • Facility cleanliness and unpleasant odors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(5)'18(3)'20(4)'22(38)'24(31)'26(13)

Distribution · 174 analyzed

5
113
4
9
3
4
2
5
1
43
19 reviews posted between Dec 29, 2022Dec 31, 2022 · 15 were 1-2 star

How They Respond to Reviews

0%response rate
Generic

The owner relies almost exclusively on a small set of pre-written templates to respond to all reviews. Responses are categorized by star rating rather than the actual content of the user's feedback.

Questions for Your Tour

  • 1I noticed some wonderful feedback about your resident outings; could you tell me more about the types of activities planned for the month?
  • 2How does the nursing team ensure that call lights are answered promptly, especially during the night shifts?
  • 3What specific protocols are in place to ensure medications are administered accurately and on a strict schedule?
  • 4How does the administration team keep family members updated on any changes in a resident's health or daily well-being?
  • 5With the high standard of wound care mentioned by some families, what specialized skin care monitoring is provided for residents?
  • 6Could you describe the daily dining experience and how the facility manages meal cleanliness and food variety?

Personalized based on this facility's data


Key Review Excerpts

The staff here is always in a good mood. They take very good care of the patients. It seems like they really enjoy what they do.

Friend of a resident · 2026★★★★★

Don't bring your loved ones here, my mother law came out worse then when she went in and for everything they found an excuse. Her belonging went missing clothing and cellphone. She had many falls and never got a call, only way we found out was through primary doctor because she had a follow up for a fall.

Family member · 2025☆☆☆☆

The rehab team (PT & OT) has been great and they are helping me get stronger so I can go back home.

Rehab patient · 2023★★★★
Source: 170 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
86%
Registered nurses for medical care
Total Nursing
4.40hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.4%
Worse than Avg
Here
20.4%
US
15.3%
CA
10.5%
San diego
9.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
15.4%
CA
11.6%
San diego
11.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
19.4%
CA
10.7%
San diego
11.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
San diego
98.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
14.4%
CA
10.4%
San diego
8.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
12.1%
CA
7.0%
San diego
9.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
San diego
97.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
79.7%
CA
93.2%
San diego
95.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
CA
1.5%
San diego
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Well below state avg (15.4)
6 complaint-triggered

Community Care Center shows concerning patterns with families filing complaints that triggered 7 inspections, most recently regarding resident rights and medication management. The facility repeatedly struggles with care planning, fire safety systems, and medication oversight across multiple surveys. While all deficiencies show correction dates, the recurring issues with care planning and safety systems suggest ongoing operational challenges that warrant careful evaluation during your visit.

Jul 11, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Feb 13, 2025Routine
12
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0802Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Feb 4, 2025Complaint
2
0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 31, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 5, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 29, 2024Routine
8
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Community Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Links Healthcare Group

Chain Size

31 facilities nationwide

Chain avg rating: 2.8/5 · Rank 8 of 31

Ownership & Management

Owners

Clawson, Scott

Owner (parent company)

Earl, Steven

Owner (parent company)

Sanofsky, Jack

Owner (parent company)

Key personnel

Rodriguez, CurtisOfficer / DirectorLinks Healthcare Group LLCManagerLinks Support Services, LLCManagerBernholz, VictoriaManagerCarter, MelissaManager
Source: Medicare provider data

Contact

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References & Resources

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