Grossmont Post Acute Care
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 322 Google reviews

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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as their rehab programs are highly rated. However, if your loved one has specific dietary needs or requires immediate assistance at night, you should verify current staffing levels and meal variety with the administration.
Google Reviews
Google Reviews
322 reviews on Google“Families can expect exceptional physical and occupational therapy services and a highly compassionate nursing staff that many reviewers describe as 'angels.' While the facility is praised for its cleanliness and professional rehabilitation programs, some patients have experienced issues with food quality and slow response times to call lights during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and professional nursing staff
- Clean and well-maintained environment
- Effective social work and discharge planning
Concerns
- Inconsistent food quality and dietary variety (mentioned by 4 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Aging building infrastructure/maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 348 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific staff members and departments mentioned in the reviews. They use a warm, professional tone to validate the reviewer's experience and express gratitude.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to regain their independence?
- 2Since we want to ensure [Name] stays well-nourished, could you describe the current meal planning process and how you handle requests for dietary variety?
- 3How does the nursing team manage call lights during the night shift to ensure residents get timely assistance?
- 4What is the protocol for handling a medical emergency or a sudden change in a resident's condition after hours?
- 5We noticed some great feedback regarding your discharge planning; how do you work with families to coordinate transitions back home or to other care levels?
- 6What kind of social activities or group outings are available to keep residents engaged and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“The staff are talented and friendly. I wouldn’t go anywhere else!”
“The staff here truly goes the extra mile for their patients. Everyone works together to give the best care possible.”
“The physical therapy Lab and personal were excellent in ln aiming me on the road to well ness.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports that triggered federal investigations, with issues including resident abuse protection and care planning deficiencies appearing multiple times across surveys. The facility shows persistent problems in care planning and assessment, treatment quality, and safety measures, though all violations have been reportedly corrected by the provider after being cited.
Feb 4, 2026Complaint1
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Nov 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 20, 2025Routine10
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Aug 1, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 3, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 27, 2023Routine12
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Federal Penalties
Fine
Aug 1, 2024
$11,466
Ownership & Operations
Who Operates This Facility
Grossmont Post Acute Care
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 52 of 328 (Best)
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
322 reviews from families & visitors
Official Website
Visit grossmontpostacute.com
Medicare data downloads
Original nursing home datasets
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