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Nursing HomeMedicaid Investigative

Westminster Commons

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

560 St Charles Ave, Ne, Midtown Atlanta · Atlanta, GA 3030890 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 29 Google reviews

5
4
3
2
1
Westminster Commons Nursing Home in Atlanta, GA — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (17 vs median 5.0)
  • High staff turnover (65%)
  • High RN turnover (80%)

Below average in GA · Below recommended RN staffing · $23,472 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some families report positive experiences with specific nursing staff, the recurring reports of poor facility hygiene and potential neglect are concerning. We strongly recommend that you visit the facility unannounced during off-hours to assess the cleanliness and staff responsiveness for yourself before making a decision.

Google Reviews

Google Reviews

29 reviews on Google
Westminster Commons receives highly polarized reviews, with some families praising the compassionate nursing staff and effective rehab care, while others report severe neglect and unsanitary conditions. Recurring complaints highlight a persistent odor of urine, poor facility maintenance, and inconsistent attention to patient hygiene. Families considering this facility should be aware of the stark contrast between reports of dedicated individual caregivers and systemic concerns regarding cleanliness and responsiveness.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean1.0ActivitiesN/AMeds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and dedicated nursing staff
  • Effective rehabilitation services
  • Welcoming and helpful admissions personnel

Concerns

  • Persistent odor of urine and poor facility cleanliness (mentioned by 4 reviewers)
  • Neglect of patient hygiene and basic care needs (mentioned by 4 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 3 reviewers)
  • Facility maintenance and building condition issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(2)'18(8)'20(3)'22(1)'24(5)'26(1)

Distribution · 34 analyzed

5
13
4
3
3
4
2
2
1
12

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how welcoming and helpful the admissions team is; could you walk us through how you support families during the transition process?
  • 2What specific protocols do you have in place to ensure the facility remains clean, fresh, and well-maintained for the residents?
  • 3How does the nursing team manage daily medication schedules to ensure everything is accurate and timely for every resident?
  • 4Can you tell us more about your rehabilitation services and how they help residents regain their independence?
  • 5What is the process for communicating important health updates or changes in care from the nursing staff to the family members?
  • 6What kind of daily activities or social events do you organize to keep the residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

Westminster Commons deserve a 5.0 because of the care that the nurses and staff give them.. the food is awesome..my 91 year old dad love it

Long-term resident's family · 2023★★★★★

I am going to give a 5 because its not the employees fault that the building is old. Yes it needs alot of work but that Nurse Jane is everything she so sweet to my mother inlaw.

Long-term resident's family · 2025★★★★★

Worst place to send your loved ones. If you don't visit your loved one every day they will neglect him/her. I have pictures of proof of neglect

Long-term resident's family · 2020☆☆☆☆
Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
3.12hrs
76%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Similar to Avg

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility30.0%
Worse than Avg
Here
30.0%
US
15.4%
GA
20.1%
Fulton
13.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
12.1%
GA
10.6%
Fulton
14.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
19.5%
GA
20.5%
Fulton
19.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
15.3%
GA
16.6%
Fulton
14.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
14.4%
GA
15.7%
Fulton
14.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.8%
Worse than Avg
Here
87.8%
US
93.4%
GA
91.2%
Fulton
90.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility36.8%
Worse than Avg
Here
36.8%
US
81.8%
GA
80.4%
Fulton
77.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility38.2%
Worse than Avg
Here
38.2%
US
79.7%
GA
78.4%
Fulton
69.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
GA
2.4%
Fulton
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
2penalties
Well above state avg (6.1)
18 complaint-triggered
$23,472 in fines

Westminster Commons has concerning patterns of families filing complaints that triggered 18 deficiencies across recent inspections, including serious issues with resident protection from abuse and neglect. The facility shows recurring problems with care planning, medication management, and resident rights, with some deficiencies repeating across multiple surveys. While all violations have reported correction dates, the frequency of complaint-driven investigations suggests ongoing care quality concerns that warrant careful evaluation.

May 22, 2025Complaint
17
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0685Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Sep 5, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 19, 2024Routine
15
0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Jun 3, 2022Routine
4
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0886Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Jan 22, 2024

$13,674

Fine

Dec 26, 2023

$9,798

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westminster Commons

Organization Type

for profit

Chain Affiliation

Chain Name

Wellington Health Care Services

Chain Size

14 facilities nationwide

Chain avg rating: 1.7/5 · Rank 4 of 13

Ownership & Management

Owners

Wellington Healthcare Services Lp

Owner · Organization

100%

Andwell Investments, LLC

Owner (parent company) · Organization

Andrews, James

Owner (parent company)

Key personnel

Bailey, TeresaW-2 Managing EmployeeAndrews, JamesOfficer / DirectorAndrews, JamesOfficer / DirectorKelman, MosheOfficer / DirectorAndrews, JamesManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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