Legacy Transitional Care & Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 89 Google reviews

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What this means for your family
While the rehabilitation and activities teams receive praise, the facility has a long-standing history of severe hygiene and neglect complaints. If you consider this facility, perform an unannounced walkthrough of the specific floor your loved one will occupy and verify the cleanliness of the bathrooms and the responsiveness of the call-light system.
Google Reviews
Google Reviews
89 reviews on Google“Legacy Transitional Care & Rehabilitation receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and pest infestations. While some residents and staff report positive experiences with rehabilitation and care, a significant number of reviewers describe a facility that is understaffed, unresponsive to patient needs, and poorly managed.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Engaging activities department
- Some dedicated and compassionate individual staff members
Concerns
- Unsanitary conditions including roaches and bed bugs (mentioned by 7 reviewers)
- Neglect of basic hygiene and patient care (unbathed, soiled clothing) (mentioned by 9 reviewers)
- Slow or non-existent response to call buttons/patient needs (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 5 reviewers)
- Inadequate staffing levels (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of maintaining a clean and comfortable environment, could you walk me through your current housekeeping protocols and how you ensure rooms remain pest-free?
- 2I understand that consistent hygiene is vital for resident well-being; what specific systems do you have in place to ensure that daily grooming and clothing changes are prioritized for every resident?
- 3When a resident needs assistance, what is the standard procedure for monitoring and responding to call buttons to ensure no one is left waiting for help?
- 4I’ve heard great things about your rehabilitation and activities teams; how do you integrate those engaging programs into the daily routine for residents who are less mobile?
- 5How does your administrative team facilitate regular updates with families, and what is the best way for us to reach a manager if we have a concern that needs immediate attention?
- 6With a facility of this size, how do you manage staffing levels throughout the day and night to ensure that every resident receives timely and attentive care?
Personalized based on this facility's data
Key Review Excerpts
“I found out the hospital Grady placed my dad at this location he had a big knot over his eye, diaper was full, no AC , it smells really bad , open pee container on the roll out food tray table in the room, bugs flying around.”
“The rehab team is the bomb. The people are like family. The activities are awesome, they keep them so busy. Everyone is pretty nice, if we have a concern I always feel heard.”
“The staff is very friendly and amazing BUT the only problem I have is when you are in rehab and you push the button for help, nobody comes for at least 2 hours or more.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 53 deficiencies across eight surveys, with families filing 44 complaints about care issues. The most frequent problems involve maintaining a clean and safe environment, care planning and assessments, and medication management. Issues with cleanliness and safety have persisted across multiple years, appearing in complaints from 2023 through 2025, suggesting ongoing challenges in these critical areas.
Nov 17, 2025Routine4
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 17, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Apr 11, 2025Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 11, 2025Routine3
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 8, 2024Complaint9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 8, 2024Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Mar 11, 2024
$107,075
Fine
Aug 28, 2023
$3,176
Fine
Aug 21, 2023
$2,823
Fine
Aug 14, 2023
$2,470
Fine
Aug 7, 2023
$2,117
Fine
Jul 17, 2023
$4,233
Fine
Jun 16, 2023
$5,032
Fine
Jun 16, 2023
$5,032
Ownership & Operations
Who Operates This Facility
Legacy Transitional Care & Rehabilitation
for profit
Chain Affiliation
Wellington Health Care Services
14 facilities nationwide
Ownership & Management
Owners
Wellington Healthcare Services III, Lp
Owner · Organization
Andwell Investments, LLC
Owner (parent company) · Organization
Rewell Investments, LLC
Owner (parent company) · Organization
Wellington Healthcare, LLC
Owner (parent company) · Organization
Andrews, James
Owner (parent company)
Rees, Heather
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit legacytcr.com
Medicare data downloads
Original nursing home datasets
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