Pruitthealth - Virginia Park
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 92 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility has a recurring pattern of serious neglect and understaffing. Families should be extremely cautious and perform frequent, unannounced visits to monitor hygiene and medication administration, as multiple reviewers have reported significant lapses in these areas.
Google Reviews
Google Reviews
92 reviews on Google“PruittHealth - Virginia Park receives highly polarized feedback, with many families reporting severe neglect, understaffing, and poor hygiene, while others praise the rehabilitation therapy and specific staff members. Critical concerns include delayed response times to call lights, medication errors, and lack of communication with family members. Prospective families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing reports regarding long-term care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Professional and helpful admissions staff
- Some individual nurses and CNAs provide dedicated care
- Clean facility environment (noted by several reviewers)
Concerns
- Severe understaffing leading to long wait times for assistance (mentioned by 9 reviewers)
- Hygiene issues including soiled briefs left for hours and facility cleanliness (mentioned by 7 reviewers)
- Medication errors and poor management of medical needs (mentioned by 5 reviewers)
- Lack of communication with family regarding patient status (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is your specific process for ensuring residents receive timely assistance when they use their call bells?
- 2I noticed some concerns regarding hygiene and room maintenance; could you walk me through your daily cleaning schedule and how you monitor the quality of care for residents who need help with personal hygiene?
- 3How do you manage medication administration to ensure accuracy, and what is your protocol for reporting or correcting any errors that might occur?
- 4Communication is very important to our family; what is your standard process for keeping us updated on our loved one’s health status and any changes in their care plan?
- 5I see that your rehabilitation and physical therapy programs are highly regarded; how are these services integrated into the daily routine for residents who are not in the acute recovery phase?
- 6What steps are you taking to improve staff morale and retention to ensure that our loved one receives consistent, professional care from the same team members?
Personalized based on this facility's data
Key Review Excerpts
“My dad fell and no one reported it. If he hadnt had a bruise on his head they probably wouldnt have told us. He ended up in the ER after we insisted they call 911.”
“The nurses don’t keep with what medications they are giving the patients. Last my mother was in the room by herself having chest pains. She pushed the nurse button no one ever responded.”
“My father wasn't walking at all before he came for rehab and he walked out of there. My mother had been bed bound for almost 2 years and couldn't use her right side. When she left she could use her right side again.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies with families filing complaints that triggered 11 of the 25 violations across three surveys. The most recurring problems involve care planning, medication management, and infection control, with these issues persisting across multiple inspections from 2022 through 2024. While the facility has corrected most violations, the repeated nature of core care deficiencies suggests ongoing quality concerns that warrant careful consideration.
Jun 12, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 4, 2024Complaint6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jan 4, 2024Routine2
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 16, 2022Routine12
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Jun 12, 2025
$8,788
Ownership & Operations
Who Operates This Facility
Pruitthealth - Virginia Park
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 33 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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