Westminster Canterbury of Lynchburg
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 72 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a continuum of care, from independent living to specialized memory care. The nursing and rehab staff are exceptionally highly rated for their kindness, though you may want to suggest name tags for staff to help residents with recognition.
Google Reviews
Google Reviews
72 reviews on Google“Westminster Canterbury of Lynchburg is highly regarded for its compassionate staff and comprehensive care levels, including independent living, assisted living, and memory care. Families frequently praise the kindness of the nursing and rehab teams, though one reviewer expressed a need for better staff identification via name tags.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Comprehensive care levels including memory care
- Well-maintained facilities and beautiful grounds
- High-quality, affordable dining options
Concerns
- Difficulty identifying staff members by name
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your beautiful grounds and well-maintained facilities, what are some of the favorite outdoor spots for residents to enjoy during their daily walks?
- 2Since you offer comprehensive care levels, how do you manage the transition for a resident moving from assisted living into your memory care program?
- 3We've heard wonderful things about your dining options; could you tell us more about how much input residents have in the daily menus?
- 4How does the nursing team coordinate care and communicate updates to families during medical emergencies or after-hours situations?
- 5What are some of the most popular social activities or group outings that help residents stay engaged with the community?
- 6As we get to know the team, do you have any tips or tools to help us better recognize and connect with the various staff members throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“Across her more than 5 years at Westminster Canterbury, she received consistent excellent care from the entire staff, nurses, and doctors. They truly became like family to her and for that we are thankful.”
“The nurses in the rehab temporary care facility were amazing♡ They took such wonderful care of my father. I am forever grateful to everyone for their kindness.”
“Residents are lovely and well taken care of. The apartments and cottages are well appointed and everything appears to be well maintained. And the food is outstanding and affordable”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Jan 8, 2026Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/08/2026 9am until 2:30pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 54 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 4 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Cynthia Ball-Beckner, Licensing Inspector at 540-309-2968 or by email at cynthia.ball@dss.virginia.gov
Based on resident record review, the facility failed to ensure that uniform assessment instruments ( UAI
Based on resident record review, the facility failed to ensure that medications were administered in accordance with physician instructions. EVIDENCE: 1. The record for resident 2 has a physician order for Midodrine 5mg by mouth three times daily for Hypotension, hold if systolic is greater than 110. The January 2026 medication administration record ( MAR
Based on staff record review, the facility failed to ensure that a sworn statement or affirmation was completed for all applicants for employment. EVIDENCE: 1. The record for staff person 6, hired on 09/30/2025, has a sworn statement or affirmation that is incomplete as it lacks documentation if the employee has been convicted of a law violation, is subject to pending criminal charges and is not signed or dated by the employee.
Apr 28, 2025Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 04/28/2025 9am until 2:30pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 54 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 7 Number of staff records reviewed: 4 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Cynthia Ball-Beckner, Licensing Inspector at 540-309-2968 or by email at cynthia.ball@dss.virginia.gov
Based on resident record reviews, the facility failed to ensure that private pay uniform assessment instrument ( UAI
Based on observations of the facility medication cart and resident record review, the facility failed to ensure that when medication aides administer PRN
Jan 5, 2024Routine
Type of inspection: Renewal Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/05/2024 9:00am until 2:00pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 45 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 7 Number of staff records reviewed: 4 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Cynthia Ball-Beckner, Licensing Inspector at 540-309-2968 or by email at cynthia.ball@dss.virginia.gov
Based on observations made of the facility physical plant, the facility failed to ensure that all required information was included on the posted facility fire and emergency evacuation drawings. EVIDENCE: 1. The facility posted fire and emergency evacuation drawing located by the elevators on the 3rd, 4th and 5th floors did not contain information about areas of refuge or assembly areas on the day of inspection.
May 15, 2023Routine
Type of inspection: Monitoring Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 05/15/2023 9:00am until 2:00pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 46 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 8 Number of staff records reviewed: 4 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Cynthia Ball-Beckner, Licensing Inspector at 540-309-2968 or by email at cynthia.ball@dss.virginia.gov
Based on resident record reviews, the facility failed to ensure that private pay uniform assessment instruments ( UAI
Based on review of resident records and medication administration records ( MAR
Based on observations of the facility physical plant, the facility failed to ensure that cleaning supplies were stored in a locked area. EVIDENCE: 1. The bottom cabinet to the right of the desk on the facility safe, secure unit was noted to be unlocked on the day of inspection. 2 containers of Clorox Bleach Germicidal wipes, 2 containers of Sani Wipes and a container of Prempt Wipes were observed sitting on the shelf in the unlocked cabinet.
Dec 3, 2021Other
On 12/3/2021 two inspectors conducted a renewal study (9:10 am to 4:20 pm). Eight resident records and five staff records were reviewed. All new staff records were reviewed for background check information. A physical plant tour was done, medication pass was observed, and other documents were reviewed. An exit interview was conducted on-site.
Based on observation, the facility failed to have protective devices on the windows in the special unit sunroom to prevent windows from being opened wide enough for a resident to crawl through. EVIDENCE: 1. The sunroom in the special care unit (memory care), accessible to the residents, had no protective devices on four large windows. They were able to be opened wide enough for residents to crawl through.
Based on document review, the facility failed to have direct care or companion services provided by private duty personnel to meet identified needs reflected on the resident's individualized service plan. EVIDENCE: 1. Staff 5 does private duty work for resident 3 and the exact duties she provides are not described on the individualized service plan ( ISP
Based on resident record review, the facility failed to properly address a need on a comprehensive individualized service plan ( ISP
Based on observation, staff and resident interviews and resident record review, the facility failed to ensure that no treatment was changed by the facility without a valid order from a physician or other prescriber. EVIDENCE: 1. The record for resident 5 contained a physician?s order, dated 11/01/2021, for ?Resident to wear R ankle brace when OOB (out of bed). Check skin when applying and removing R ankle brace for any signs or symptoms of skin breakdown ? Every shift; (physician)?. 2. During on-site inspection, one licensing inspector observed the resident wearing a right ankle brace. Interview with the resident and staff revealed that the resident applies the brace herself and removes the brace herself. The physician?s order does not contain information that the resident may apply and remove the right ankle brace herself.
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Google Reviews
72 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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