Tate Springs Health & Rehab
Strong Medicare quality ratings; families often praise warm, attentive nursing and care staff. Still worth an in-person visit.
based on 130 Google reviews

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What this means for your family
Tate Springs has a dedicated therapy team and a welcoming environment that many families appreciate. However, the recurring reports of understaffing on weekends and communication gaps regarding medical incidents are serious. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's care and maintain active communication with the nursing leadership.
Google Reviews
Google Reviews
130 reviews on Google“Tate Springs Health & Rehab receives highly polarized feedback, with many reviewers praising the staff's warmth and the facility's cleanliness, while others report critical failures in patient safety and basic care. Families frequently highlight the facility's home-like atmosphere and responsive therapy team, but significant concerns persist regarding understaffing, particularly on nights and weekends, and inconsistent communication from nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Clean, well-maintained facility environment
- Effective and encouraging rehabilitation therapy team
- Welcoming and family-oriented atmosphere
Concerns
- Chronic understaffing, especially on nights and weekends (mentioned by 7 reviewers)
- Poor communication regarding medical status and incidents (mentioned by 6 reviewers)
- Inconsistent hygiene and basic care (e.g., showering, bed sores) (mentioned by 5 reviewers)
- Poor food quality and dietary management (mentioned by 4 reviewers)
- Medication administration errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 218 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to stay in the loop regarding their loved one's daily health status and care plan?
- 2Given the facility's size of 118 residents, how do you ensure that each resident receives consistent attention with personal hygiene and daily care needs, especially during weekend or evening shifts?
- 3Could you walk me through your current process for medication administration to ensure accuracy and timely delivery for residents?
- 4I see that rehabilitation is a strong point here; how do you integrate those therapy goals into the daily life and activities of residents who aren't in active rehab?
- 5We understand that staffing can be a challenge in this industry; what steps is the facility taking to ensure there is adequate coverage to support residents' needs around the clock?
- 6How does your dietary team handle specific nutritional requirements, and what opportunities do residents have to provide input on the meal options?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is compassionate, attentive, and always willing to go the extra mile. Administration is professional, approachable, and clearly dedicated to creating a positive, well-run environment.”
“They discharged my mom with a terrible bladder infection that was undiagnosed and untreated. We had to go to the emergency room less than 24 hours after she was discharged.”
“I've read the bad reviews but I can honestly say my mother is receiving skilled compassionate care at Heartland. Staff have been responsive to our requests and questions and treat her like family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Tate Springs has recurring deficiencies across all four surveys, with families filing two complaints that triggered inspections. The most persistent problems involve care planning and resident assessments, medication management, and fire safety systems. While the facility has committed to correcting identified issues, the pattern shows ongoing challenges with basic care coordination and safety protocols that families should discuss during visits.
Sep 4, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 19, 2023Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nov 18, 2021Routine13
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Feb 21, 2019Routine7
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Ownership & Operations
Who Operates This Facility
Tate Springs Health & Rehab
for profit
Chain Affiliation
Hill Valley Healthcare
44 facilities nationwide
Chain avg rating: 2.2/5 · Rank 5 of 40
Ownership & Management
Owners
Va Pro 7 Snf Operations Holdings LLC
Owner · Organization
Crg Va Pro 7 Snf Holdings LLC
Owner (parent company) · Organization
Hvh Va Pro 7 Snf Operations Holdings LLC
Owner (parent company) · Organization
Ph Va LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit tatespringshealth.com
Medicare data downloads
Original nursing home datasets
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