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Nursing HomeMedicaid

Tate Springs Health & Rehab

Strong Medicare quality ratings; families often praise warm, attentive nursing and care staff. Still worth an in-person visit.

2200 Landover Place, Tate Springs · Lynchburg, VA 24501118 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 130 Google reviews

5
4
3
2
1
Tate Springs Health & Rehab Nursing Home in Lynchburg, VA — Street View
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What this means for your family

Tate Springs has a dedicated therapy team and a welcoming environment that many families appreciate. However, the recurring reports of understaffing on weekends and communication gaps regarding medical incidents are serious. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's care and maintain active communication with the nursing leadership.

Google Reviews

Google Reviews

130 reviews on Google
Tate Springs Health & Rehab receives highly polarized feedback, with many reviewers praising the staff's warmth and the facility's cleanliness, while others report critical failures in patient safety and basic care. Families frequently highlight the facility's home-like atmosphere and responsive therapy team, but significant concerns persist regarding understaffing, particularly on nights and weekends, and inconsistent communication from nursing staff.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean7.0Activities8.0Meds2.0Memory4.0Comms3.0ValueN/A

Strengths

  • Warm, attentive nursing and care staff
  • Clean, well-maintained facility environment
  • Effective and encouraging rehabilitation therapy team
  • Welcoming and family-oriented atmosphere

Concerns

  • Chronic understaffing, especially on nights and weekends (mentioned by 7 reviewers)
  • Poor communication regarding medical status and incidents (mentioned by 6 reviewers)
  • Inconsistent hygiene and basic care (e.g., showering, bed sores) (mentioned by 5 reviewers)
  • Poor food quality and dietary management (mentioned by 4 reviewers)
  • Medication administration errors or delays (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(8)'21(8)'24(38)'26(46)

Distribution · 218 analyzed

5
144
4
16
3
6
2
11
1
41
14 reviews posted between Dec 14, 2025Dec 20, 2025 · 12 were 5-star
12 reviews posted between Feb 16, 2026Feb 21, 2026 · 10 were 5-star
12 reviews posted between May 1, 2025May 3, 2025 · average 3.8

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is the best way for families to stay in the loop regarding their loved one's daily health status and care plan?
  • 2Given the facility's size of 118 residents, how do you ensure that each resident receives consistent attention with personal hygiene and daily care needs, especially during weekend or evening shifts?
  • 3Could you walk me through your current process for medication administration to ensure accuracy and timely delivery for residents?
  • 4I see that rehabilitation is a strong point here; how do you integrate those therapy goals into the daily life and activities of residents who aren't in active rehab?
  • 5We understand that staffing can be a challenge in this industry; what steps is the facility taking to ensure there is adequate coverage to support residents' needs around the clock?
  • 6How does your dietary team handle specific nutritional requirements, and what opportunities do residents have to provide input on the meal options?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff is compassionate, attentive, and always willing to go the extra mile. Administration is professional, approachable, and clearly dedicated to creating a positive, well-run environment.

Local Guide · 2025★★★★★

They discharged my mom with a terrible bladder infection that was undiagnosed and untreated. We had to go to the emergency room less than 24 hours after she was discharged.

Family member · 2024☆☆☆☆

I've read the bad reviews but I can honestly say my mother is receiving skilled compassionate care at Heartland. Staff have been responsive to our requests and questions and treat her like family.

Long-term resident's family · 2021★★★★
Source: 130 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
3.03hrs
74%
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

11

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility30.8%
Worse than Avg
Here
30.8%
US
12.1%
VA
16.9%
Lynchburg city
13.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
15.3%
VA
16.4%
Lynchburg city
16.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility85.1%
Worse than Avg
Here
85.1%
US
95.5%
VA
94.0%
Lynchburg city
97.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility15.2%
Worse than Avg
Here
15.2%
US
5.3%
VA
5.6%
Lynchburg city
5.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility84.6%
Worse than Avg
Here
84.6%
US
93.4%
VA
91.0%
Lynchburg city
93.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.8%
Better than Avg
Here
6.8%
US
14.4%
VA
15.3%
Lynchburg city
13.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility39.3%
Worse than Avg
Here
39.3%
US
79.8%
VA
73.6%
Lynchburg city
73.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility56.8%
Worse than Avg
Here
56.8%
US
81.8%
VA
73.9%
Lynchburg city
71.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
VA
1.2%
Lynchburg city
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (14.5)
1 complaint-triggered

Tate Springs has recurring deficiencies across all four surveys, with families filing two complaints that triggered inspections. The most persistent problems involve care planning and resident assessments, medication management, and fire safety systems. While the facility has committed to correcting identified issues, the pattern shows ongoing challenges with basic care coordination and safety protocols that families should discuss during visits.

Sep 4, 2024Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Apr 19, 2023Routine
13
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · Widespread

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0211Potential for harm · Pattern

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0271Potential for harm · Pattern

Egress Deficiencies

Have exits that are accessible at all times.

0345Potential for harm · Pattern

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0363Potential for harm · Isolated

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Nov 18, 2021Routine
13
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

Feb 21, 2019Routine
7
0352Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tate Springs Health & Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Hill Valley Healthcare

Chain Size

44 facilities nationwide

Chain avg rating: 2.2/5 · Rank 5 of 40

Ownership & Management

Owners

Va Pro 7 Snf Operations Holdings LLC

Owner · Organization

100%

Crg Va Pro 7 Snf Holdings LLC

Owner (parent company) · Organization

13%

Hvh Va Pro 7 Snf Operations Holdings LLC

Owner (parent company) · Organization

53%

Ph Va LLC

Owner (parent company) · Organization

11%

Key personnel

Rogers, DelisaW-2 Managing EmployeeIdels, ShimonOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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