Seven Hills Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (29 vs median 11.0)
- High staff turnover (54%)
- High RN turnover (80%)
Bottom 25% in VA · Below recommended RN staffing · Worst in EASTERN HEALTHCARE GROUP chain · $235,850 in fines · Abuse citation
What this means for your family
While the facility features a modern environment and a strong therapy department, the recurring reports of medication errors and neglect are deeply concerning. If you consider this facility, you must conduct unannounced visits to observe the actual quality of care and ensure your loved one's specific dietary and medical needs are being met by the staff.
Google Reviews
Google Reviews
53 reviews on Google“Seven Hills Rehabilitation and Nursing receives highly polarized feedback, with many recent five-star reviews praising the facility's appearance and therapy staff, while critical reviews describe severe lapses in basic care. Families have reported serious concerns regarding medication errors, hygiene neglect, and poor communication during medical emergencies. Prospective families should be aware of the stark contrast between the facility's aesthetic improvements and the recurring reports of staffing shortages and unprofessional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Modern, well-maintained facility and courtyard
- Strong physical and occupational therapy departments
- Friendly and attentive individual staff members
Concerns
- Neglect of basic hygiene and patient care (mentioned by 3 reviewers)
- Medication and dietary management errors (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 3 reviewers)
- Staffing shortages and unprofessional behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you explain the current nurse-to-resident ratio and how you ensure consistent oversight for each resident?
- 2I noticed some feedback regarding medication and dietary management; what specific protocols are in place to prevent errors and ensure residents receive the correct care at the right time?
- 3Communication is very important to our family; what is the best way for us to stay in touch with the care team, and how do you handle updates regarding a resident's health status?
- 4We read that the therapy department is a strong point here; how do you integrate those physical and occupational therapy sessions into the residents' daily routines?
- 5I see that the facility and courtyard are well-maintained; what kind of daily activities or social programs are available to keep residents engaged and active throughout the week?
- 6Regarding hygiene and daily living assistance, what is your process for ensuring that individual care plans are followed consistently for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff was great, very kind and attentive. Both PT and OT therapist were outstanding.”
“Awful,my mother was there for 2 months, she was given another patient medicine, she fell twice, she laid in soiled pull up for hours, she was on oxygen, day shift didn't refill the water.”
“My husband was only there 2 days. Did not feed him his renal diet. Sent him to ER for missed dialysis the day before without medical records or why he was sent to ER.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Seven Hills has concerning patterns of repeated problems that families have reported to authorities, with 35 complaint-triggered deficiencies across multiple areas. The most recurring issues involve care planning, resident treatment and safety, medication management, and protection from abuse and neglect. While deficiencies appear corrected when identified, problems persist across surveys, including recent 2025 incidents involving care planning and pressure ulcer prevention, suggesting ongoing quality concerns families should carefully evaluate.
Apr 30, 2026Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jan 8, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Feb 14, 2024Complaint8
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 27, 2023Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Aug 25, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Feb 14, 2024
$19,819
Fine
Dec 26, 2023
$3,282
Fine
Aug 2, 2023
$212,749
Ownership & Operations
Who Operates This Facility
Seven Hills Rehabilitation and Nursing
for profit
Chain Affiliation
Eastern Healthcare Group
18 facilities nationwide
Chain avg rating: 1.3/5 · Rank 13 of 17 (Worst)
Ownership & Management
Owners
Va Snf Operations Holdings 2 LLC
Owner · Organization
Jj United Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit sevenhillsnursing.com
Medicare data downloads
Original nursing home datasets
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