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Nursing HomeMedicaid Investigative

Seven Hills Rehabilitation and Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2081 Langhorne Road, Tate Springs · Lynchburg, VA 24501120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 53 Google reviews

5
4
3
2
1
Seven Hills Rehabilitation and Nursing Nursing Home in Lynchburg, VA — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (29 vs median 11.0)
  • High staff turnover (54%)
  • High RN turnover (80%)

Bottom 25% in VA · Below recommended RN staffing · Worst in EASTERN HEALTHCARE GROUP chain · $235,850 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility features a modern environment and a strong therapy department, the recurring reports of medication errors and neglect are deeply concerning. If you consider this facility, you must conduct unannounced visits to observe the actual quality of care and ensure your loved one's specific dietary and medical needs are being met by the staff.

Google Reviews

Google Reviews

53 reviews on Google
Seven Hills Rehabilitation and Nursing receives highly polarized feedback, with many recent five-star reviews praising the facility's appearance and therapy staff, while critical reviews describe severe lapses in basic care. Families have reported serious concerns regarding medication errors, hygiene neglect, and poor communication during medical emergencies. Prospective families should be aware of the stark contrast between the facility's aesthetic improvements and the recurring reports of staffing shortages and unprofessional conduct.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Modern, well-maintained facility and courtyard
  • Strong physical and occupational therapy departments
  • Friendly and attentive individual staff members

Concerns

  • Neglect of basic hygiene and patient care (mentioned by 3 reviewers)
  • Medication and dietary management errors (mentioned by 3 reviewers)
  • Poor communication and difficulty reaching staff (mentioned by 3 reviewers)
  • Staffing shortages and unprofessional behavior (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.82023(5)4.22024(29)3.82025(18)2.62026(5)

Distribution · 57 analyzed

5
38
4
1
3
0
2
0
1
18
12 reviews posted between Apr 22, 2024Apr 25, 2024 · 12 were 5-star

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent focus on staffing levels, could you explain the current nurse-to-resident ratio and how you ensure consistent oversight for each resident?
  • 2I noticed some feedback regarding medication and dietary management; what specific protocols are in place to prevent errors and ensure residents receive the correct care at the right time?
  • 3Communication is very important to our family; what is the best way for us to stay in touch with the care team, and how do you handle updates regarding a resident's health status?
  • 4We read that the therapy department is a strong point here; how do you integrate those physical and occupational therapy sessions into the residents' daily routines?
  • 5I see that the facility and courtyard are well-maintained; what kind of daily activities or social programs are available to keep residents engaged and active throughout the week?
  • 6Regarding hygiene and daily living assistance, what is your process for ensuring that individual care plans are followed consistently for every resident?

Personalized based on this facility's data


Key Review Excerpts

The entire staff was great, very kind and attentive. Both PT and OT therapist were outstanding.

Rehab patient · 2025★★★★★

Awful,my mother was there for 2 months, she was given another patient medicine, she fell twice, she laid in soiled pull up for hours, she was on oxygen, day shift didn't refill the water.

Long-term resident's family · 2026☆☆☆☆

My husband was only there 2 days. Did not feed him his renal diet. Sent him to ER for missed dialysis the day before without medical records or why he was sent to ER.

Long-term resident's family · 2023☆☆☆☆
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
54%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
62%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
19.5%
VA
20.4%
Lynchburg city
20.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
12.1%
VA
16.9%
Lynchburg city
16.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility14.3%
Worse than Avg
Here
14.3%
US
5.3%
VA
5.6%
Lynchburg city
6.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
19.4%
VA
22.0%
Lynchburg city
20.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.0%
Worse than Avg
Here
19.0%
US
15.5%
VA
14.2%
Lynchburg city
14.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.9%
Worse than Avg
Here
15.9%
US
14.4%
VA
15.3%
Lynchburg city
12.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.7%
Worse than Avg
Here
53.7%
US
81.8%
VA
73.9%
Lynchburg city
71.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility56.9%
Worse than Avg
Here
56.9%
US
79.8%
VA
73.6%
Lynchburg city
71.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
VA
1.2%
Lynchburg city
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

37deficiencies
3penalties
Well above state avg (14.5)
32 complaint-triggered
$235,850 in fines

Seven Hills has concerning patterns of repeated problems that families have reported to authorities, with 35 complaint-triggered deficiencies across multiple areas. The most recurring issues involve care planning, resident treatment and safety, medication management, and protection from abuse and neglect. While deficiencies appear corrected when identified, problems persist across surveys, including recent 2025 incidents involving care planning and pressure ulcer prevention, suggesting ongoing quality concerns families should carefully evaluate.

Apr 30, 2026Complaint
8
0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0658Potential for harm · PatternResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Jan 8, 2025Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jun 11, 2024Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Feb 14, 2024Complaint
8
0740Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0745Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Sep 27, 2023Complaint
5
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0772Potential for harm · IsolatedCorrected

Administration Deficiencies

Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Aug 25, 2023Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Feb 14, 2024

$19,819

Fine

Dec 26, 2023

$3,282

Fine

Aug 2, 2023

$212,749

Ownership & Operations

Who Operates This Facility

Owner / Operator

Seven Hills Rehabilitation and Nursing

Organization Type

for profit

Chain Affiliation

Chain Name

Eastern Healthcare Group

Chain Size

18 facilities nationwide

Chain avg rating: 1.3/5 · Rank 13 of 17 (Worst)

Ownership & Management

Owners

Va Snf Operations Holdings 2 LLC

Owner · Organization

100%

Jj United Tr

Owner (parent company) · Organization

50%

Key personnel

Baker, KevinW-2 Managing EmployeeShapiro, AkivaOfficer / DirectorSommer, NechamaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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