The Springs Nursing & Rehab Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 130 Google reviews

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What this means for your family
Tate Springs has a strong rehabilitation team and many families report a welcoming, clean environment. However, the facility has a history of inconsistent care, particularly regarding weekend staffing and communication. We strongly recommend visiting during off-hours and asking for a clear plan on how they handle medical updates and medication management for your loved one.
Google Reviews
Google Reviews
130 reviews on Google“Tate Springs Health & Rehab presents a polarized experience for families, with many recent reviewers praising the facility's cleanliness, friendly staff, and welcoming atmosphere. However, significant concerns persist regarding inconsistent care, including reports of neglect, poor communication, and inadequate staffing levels on nights and weekends. Families should weigh the positive reports of therapy and nursing care against serious allegations of medical oversight and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and compassionate nursing staff
- Effective physical and occupational therapy
- Welcoming, home-like environment
Concerns
- Inadequate staffing levels on nights and weekends (mentioned by 5 reviewers)
- Poor communication with families regarding medical events (mentioned by 4 reviewers)
- Unsanitary conditions and poor hygiene practices (mentioned by 5 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 159 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that some families have expressed concerns about communication during medical events, what is your specific process for keeping us updated if a change in health status occurs?
- 3How do you ensure consistent staffing coverage and quality of care during nights and weekends compared to your weekday shifts?
- 4With medication management being a priority for us, could you walk us through your current system for ensuring timely and accurate administration of prescriptions?
- 5What steps are you taking to maintain high standards of hygiene and cleanliness throughout the facility to ensure a healthy living environment?
- 6Since we are interested in the dining experience, could you tell us about the current meal options and how you accommodate individual preferences or dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is compassionate, attentive, and always willing to go the extra mile. Administration is professional, approachable, and clearly dedicated to creating a positive, well-run environment.”
“My mom was improperly handled by her rehab lady and a CNA, was dropped once on her bed and once on her knees. It was reported she tried to get up on her own when in fact the two women didn't have her belted when handling her.”
“My dad had medical 'events' in this place and my siblings and I were not informed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Springs has a concerning pattern of recurring deficiencies across multiple surveys, with issues in fire safety systems, care planning, and resident protection appearing repeatedly. Most problematic are ongoing deficiencies in resident assessment and care planning, fire safety equipment maintenance, and protection from abuse and neglect that have persisted across 2021-2023 surveys. While the facility reports correcting these issues, the recurrence of similar problems suggests systemic challenges that families should investigate thoroughly during visits.
Sep 20, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Aug 10, 2022Routine13
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Mar 23, 2021Routine9
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
The Springs Nursing & Rehab Center
nonprofit
Chain Affiliation
Kissito Healthcare
6 facilities nationwide
Chain avg rating: 4.3/5 · Rank 2 of 6 (Best)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit tatespringshealth.com
Medicare data downloads
Original nursing home datasets
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