Westland House
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as the clinical staff receives consistent praise. However, if your loved one has specific dietary needs or requires high levels of personal hygiene monitoring, you should verify their current protocols, as one recent family reported significant lapses in food and hygiene care.
Google Reviews
Google Reviews
12 reviews on Google“Westland House is highly regarded for its exceptional rehabilitation services and professional therapy teams, particularly for physical and occupational therapy. While many families praise the beautiful facility and high-quality dining, one reviewer reported significant concerns regarding food satisfaction and hygiene standards during a recent stay.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- High-quality, varied meal options
- Attentive and professional nursing staff
- Beautiful and luxurious facility
Concerns
- Issues with food satisfaction leading to weight loss
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
The owner primarily uses standardized templates to acknowledge positive reviews, often repeating the same phrase about sharing feedback with the team. They only deviate from templates to offer a specific contact method when addressing a negative review.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those are integrated into a resident's weekly routine?
- 2The facility looks absolutely beautiful and luxurious; how do you ensure the dining area remains a comfortable and social space for everyone during meal times?
- 3Since we want to make sure our loved one maintains their strength, how do you monitor nutritional intake and manage dietary needs to prevent any unintended weight loss?
- 4It's great to see how much the management engages with feedback from the community; how does the team use resident and family input to improve daily care?
- 5With the nursing staff being so highly rated, how do you handle medical emergencies or changes in health status during the overnight hours?
- 6What kind of daily activities or social outings do you organize to help residents stay engaged with one another in such an intimate setting?
Personalized based on this facility's data
Key Review Excerpts
“Both my husband and myself have been patients at Westland House. Not only is the facility beautiful, but the nurses, assistants, PT, OT and RT staff are all amazing. Who else is amazing, is the chef! The meals are wonderful and work well to address your food likes and dislikes.”
“They provided outstanding service to my Dad, who recently passed away. The entire staff was very attentive and caring. They knew exactly what to be to make him as comfortable as possible.”
“My dad had an excellent experience here in February while recovering from a fall. The physical therapists at W.H. are excellent and demonstrated empathy for the patients and loved ones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
2
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westland House has recurring issues with food safety and kitchen sanitation appearing across all three surveys, suggesting persistent problems in dietary operations. The facility also shows repeated deficiencies in fire safety systems and medication management. While all violations have been corrected according to state records, the pattern of similar issues reappearing - particularly around food handling and safety systems - indicates ongoing operational challenges that families should discuss during visits.
Sep 5, 2025Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 3, 2024Routine8
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
May 5, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Westland House
nonprofit
Ownership & Management
Owners
Montage Health
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit montagehealth.org
Medicare data downloads
Original nursing home datasets
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