Regency at Westland
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 158 Google reviews
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What this means for your family
While the physical therapy department is highly regarded and the facility is physically beautiful, the recurring reports of neglect and slow response times are critical red flags. If you choose this facility, you must be prepared to be highly involved in your loved one's daily care, specifically monitoring medication administration and hygiene needs, as staffing levels appear inconsistent.
Google Reviews
Google Reviews
158 reviews on Google“Regency at Westland is a modern, visually appealing facility that receives high praise for its physical therapy department and clean, private rooms. However, it faces severe and recurring criticism regarding chronic understaffing, slow response times to call lights, and inconsistent nursing care that has led to serious health complications for some residents. Families should be aware of a significant divide in experiences, where some report excellent, compassionate care while others describe neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy teams
- Private rooms available
- Some dedicated and compassionate individual staff members
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 24 reviewers)
- Neglect of basic hygiene (bathing, changing briefs, wound care) (mentioned by 18 reviewers)
- Medication errors or failure to administer prescribed medication (mentioned by 11 reviewers)
- Poor communication with family members and administrative unresponsiveness (mentioned by 12 reviewers)
- Inconsistent or poor quality of food (mentioned by 9 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that family input to improve your daily operations and communication processes?
- 2Given the facility's size of 120 residents, what specific protocols do you have in place to ensure call lights are answered promptly and that hygiene needs are met consistently?
- 3How does your nursing team manage the medication administration process to ensure accuracy and timely delivery for every resident?
- 4Since therapy services are a highlight here, how do your physical and occupational therapists coordinate with the nursing staff to ensure a resident's progress is maintained throughout the day?
- 5What steps are you taking to address the feedback regarding food quality to ensure residents are receiving nutritious and appealing meals?
- 6Can you walk me through your process for keeping families updated on their loved one's health status, especially when there are changes in care or medical needs?
Personalized based on this facility's data
Key Review Excerpts
“My mom was there for 20 days. The place looks nice but, the staff was horrible. They were not ready for her when she arrived. She needed help with getting in and out of bed and ALL her bathroom needs.”
“The physical therapy was outstanding and give them 5 stars. Amount of staff is POOR and therefore response time is not acceptable.”
“My mom simply need occupational and physical therapy. She also needed treatment for a bed sore. She left Regency with a stage four bed sore and very little time spent in therapy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, triggering 14 of its 32 deficiencies, with the most recent issues from January 2026 remaining uncorrected. Recurring problems include treatment and care quality, accident prevention, care planning, and pressure ulcer care. While some past issues were resolved, the pattern of ongoing complaints and recent uncorrected deficiencies suggests persistent care quality concerns families should investigate thoroughly.
Jan 29, 2026Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 29, 2026Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Apr 8, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 31, 2024Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Mar 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 13, 2023Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Sep 13, 2023
$10,062
Ownership & Operations
Who Operates This Facility
Regency at Westland
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 38 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
158 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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