Loading EveryPlace content…
Nursing Home · Westland, MI
2209 North Newburgh Rd, Westland, MI 48185
Map location from our source data
Medicare overall rating
4 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 120 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
Regency at Westland has a strong overall Medicare rating. Medicare reports an average of 0.79 registered-nurse hours per resident per day. Ask how coverage varies across shifts. Public Google reviews average 3.1 out of 5. Read both positive and critical feedback, and ask how concerns are handled. Review the component ratings and current source records before deciding.
Regency at Westland is a modern, visually appealing facility that receives high praise for its physical therapy department and clean, private rooms. However, it faces severe and recurring criticism regarding chronic understaffing, slow response times to call lights, and inconsistent nursing care that has led to serious health complications for some residents. Families should be aware of a significant divide in experiences, where some report excellent, compassionate care while others describe neglect and poor communication.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While some staff are highly praised, a large volume of reviews cite rude, lazy, or neglectful behavior from nursing and aide staff.
Families frequently report being unable to reach staff, unreturned calls, and a lack of transparency regarding care plans.
The facility is consistently described as beautiful, modern, and clean by both positive and negative reviewers.
Reviews are polarized, with some calling it gourmet and others describing it as cold, tasteless, or lacking nutritional value.
Reviewers who mention the activities department generally speak highly of the staff and the social opportunities provided.
Multiple reports of missed doses, delays, and lack of explanation regarding medications are a major safety concern.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 152 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The physical therapy was outstanding and give them 5 stars. Amount of staff is POOR and therefore response time is not acceptable.”
“My mom simply need occupational and physical therapy. She also needed treatment for a bed sore. She left Regency with a stage four bed sore and very little time spent in therapy.”
“The facility is beautiful, I love it my time here was a very pleasant, The staff is very good , I met the laundry manager Kim the aides Jennifer, Mia, Cassie, Daniel Sage the housekeeper, they go. over and beyond made me feel as if I was home”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have repeatedly filed complaints about this facility, triggering 14 of its 32 deficiencies, with the most recent issues from January 2026 remaining uncorrected. Recurring problems include treatment and care quality, accident prevention, care planning, and pressure ulcer care. While some past issues were resolved, the pattern of ongoing complaints and recent uncorrected deficiencies suggests persistent care quality concerns families should investigate thoroughly.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Sep 13, 2023
$10,062
Regency at Westland
for profit
Ciena Healthcare/laurel Health Care
81 facilities nationwide
Chain avg rating: 2.9/5 · Rank 38 of 84
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
170 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby places may offer different services. Check care type and availability as you compare.
Kamman Afc Home
< 1 miAssisted Living · Westland, MI
Cherry Hill for Nursing and Rehabilitation
< 1 miNursing Home · Westland, MI
American House Westland Hunter
1.1 miAssisted Living · Westland, MI
Westland, a Villa Center
1.2 miNursing Home · Westland, MI
Westhaven Manor
1.4 miAssisted Living · Westland, MI
Glen Abbey Assisted Living
1.6 miAssisted Living · Canton, MI
Keep this place handy
Optional: get a one-time email with this profile. You can also save or share it without an email address.
This sends one email and does not add you to a mailing list.