Westlake Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
While the facility's therapy department is highly regarded for successful rehabilitation, the recent increase in reports regarding neglect and slow response times is concerning. We strongly recommend that you visit during off-hours to observe staffing levels and ask management specifically how they handle call-light response times and communication with family members.
Google Reviews
Google Reviews
42 reviews on Google“Westlake Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the therapy department and individual staff members for their compassion. However, a significant number of families report serious concerns regarding neglect, slow response times for basic assistance, and poor facility maintenance. Potential families should weigh the positive reports of rehab success against consistent complaints about staffing reliability and cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive individual nursing staff
- Welcoming and supportive environment for short-term rehab
- Responsive to family concerns during the admission process
Concerns
- Slow or non-existent response to call lights and basic patient needs (mentioned by 3 reviewers)
- Facility cleanliness, including grime, dead bugs, and poor maintenance (mentioned by 3 reviewers)
- Inconsistent communication and difficulty reaching staff/nurses (mentioned by 2 reviewers)
- Staffing issues, specifically regarding agency staff and lack of compassion (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during shift changes?
- 2I noticed some concerns regarding facility maintenance; could you walk me through your current housekeeping schedule and how you handle deep cleaning or room repairs?
- 3Since your physical and occupational therapy programs are highly regarded, how do you ensure that progress made in therapy is carried over into daily nursing care?
- 4I see that you actively respond to feedback online; what is your preferred method for families to communicate directly with nursing staff if they have concerns about their loved one's care?
- 5With the current staffing ratings, how do you manage the integration of agency staff to ensure they are familiar with the specific medical needs and routines of the residents?
- 6What does the daily activity calendar look like for residents who are not currently in active rehabilitation, and how do you encourage social engagement?
Personalized based on this facility's data
Key Review Excerpts
“He has made the most progress here and even gain weight back. The staff have been wonderful and caring. The building is old and run down and needs lots of maintenance.”
“It would take 20 to 30 minutes (if at all) for someone to come to his room if he needed assistance. He fell 4 TIMES in two weeks under their care.”
“Nursing staff that are our normal staff are excellent agencies need work. The activities here are excellent,social services,accounting,front desk secretary,maintenance, housekeeping, kitchen and meal's and therapy are excellent as well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about this facility, including a serious medication error issue that has persisted across multiple inspections from 2022 to 2025. The facility shows recurring problems with fire safety systems, medication management, and building maintenance, though most deficiencies have correction dates. The pattern of repeated violations in critical safety areas warrants careful consideration during visits.
Jun 25, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 7, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 16, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 11, 2024Routine19
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide large enough exits.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 15, 2022Routine7
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 2, 2021Routine8
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Apr 7, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Westlake Health and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 160 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit westlakehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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