Broadview Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise engaging activities and community events. Still worth an in-person visit.
based on 54 Google reviews

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What this means for your family
While the facility hosts excellent community events and has a friendly therapy team, the recurring reports of severe neglect regarding basic hygiene and call-light response times are critical red flags. If you choose to tour, ask specifically about the nurse-to-patient ratio on weekends and request to see the documentation process for resident hygiene checks.
Google Reviews
Google Reviews
54 reviews on Google“Broadview Health and Rehabilitation Center receives highly polarized feedback, with some families praising the dedicated staff and active social calendar, while others report severe neglect. Multiple reviewers have raised alarming concerns regarding hygiene, specifically the failure to change soiled briefs, which has led to pressure sores and serious health complications for residents. Families considering this facility should be aware of these significant inconsistencies in basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and community events
- Friendly and supportive staff members
- Clean and well-maintained facility environment
- Effective rehabilitation therapy team
Concerns
- Neglect of basic hygiene (failure to change soiled briefs) (mentioned by 6 reviewers)
- Slow or non-existent response times to call lights (mentioned by 4 reviewers)
- Understaffing leading to poor patient care (mentioned by 3 reviewers)
- Inadequate medication management or pain relief (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that Broadview has a 3-star CMS staffing rating, could you walk me through how you manage staff-to-resident ratios during peak hours to ensure timely assistance with call lights?
- 2I noticed some feedback regarding hygiene routines; what is your specific protocol for ensuring residents receive prompt assistance with personal care and brief changes throughout the day and night?
- 3Since medication management is a priority for us, could you explain the oversight process in place to ensure medications are administered accurately and on schedule?
- 4I see that Broadview is very active with community events and rehabilitation; how do you balance these engaging daily activities with the individual medical needs of the residents?
- 5I appreciate that your team is active in responding to feedback online; how do you utilize that family input to make tangible improvements to the quality of care provided here?
- 6What is your facility's internal process for monitoring and addressing any health inspection findings to ensure the highest standard of care is maintained for your 100 residents?
Personalized based on this facility's data
Key Review Excerpts
“She is left for hours every day in wet and fecal soiled briefs. When she asks for them to change her, they say, 'I'll be back in a minute' and then don't come back. She is now getting a sore on her bottom as a result of this care.”
“I finally rescued my father from here he was there for 10 days and was only changed on day 4 when I said something to the office manager Beth and then was not changed again until I got there on day 10 and I changed him to take him out of there it was so bad he had open bleeding sore on his butt.”
“We have attended two events at this facility with our grandbaby. Trick or treating and an Easter Egg hunt. Both events were put together well and the grandbaby had a good time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recent complaint-triggered deficiencies, with families reporting issues that led to 6 investigations. The most recurring problems involve fire safety systems, resident care quality, and protection from abuse and neglect. While the facility has corrected most deficiencies when identified, the recent complaints about treatment quality and accident prevention, plus repeated issues with resident protection, suggest ongoing care challenges that warrant careful evaluation during visits.
Feb 24, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Dec 18, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 15, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Feb 15, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 29, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 17, 2022Routine20
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Payment Denial
Nov 29, 2023
6-day denial
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jul 7, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 10, 2025Routine
Based on document review, observation, and interview, it was determined that the Fire Sprinkler system was not maintained. The deficient practice could affect seven out of seven smoke compartments, 100 out of 100 residents, and an indeterminable number of staff and visitors. .. Based on observation and interview, the facility failed to maintain the fire rating of hazardous areas. The deficient practice affected 1 out of 7 smoke compartments, 14 out of 100 residents, and an indeterminable number of staff and visitors. .. Based on observation and staff interviews, it was determined that the facility failed to arrange and maintain the means of egress. The deficient practice affected all seven smoke compartments and all facility residents, staff, and visitors. .. Based on observations and interviews during the survey, the facility failed to maintain one motion locking arrangements in the facility. The deficient practice could affect one out of seven smoke compartments, 14 out of 100 residents, and an indeterminable number of staff and visitors. .. Based on observations and interviews with the administrator and maintenance director, it was determined that the fire panel was not maintained. The deficient practice could affect all seven smoke compartments, all residents, and an indeterminable number of staff and visitors. .. Based on the record review and staff interview during the survey, the facility failed to maintain all corridors. The facility utilizes swamp coolers. The deficient practice could affect all seven smoke compartments, all residents, and an indeterminable number of staff and visitors. .. Based on the record review and staff interview during the survey, the facility failed to schedule fire drills under varied conditions. This deficient practice could affect all seven smoke compartments, all residents, and an indeterminate number of staff and visitors. .. Based on the records review and the interview, the facility failed to inspect and test all emergency lighting. The deficient practice affected all seven smoke compartments and all facility residents, staff, and visitors. The facility failed to furnish the annual 90-minute testing for the emergency exit lights throughout the facility. .. The Initial Comments (ID Tag 0000) are informational only and represent the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a). The facility is a one-story, Type V (000), wood frame structure with a partial basement area used for building service..
May 22, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 8, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 24, 2025Complaint
A complaint survey, prompted by #CO39245 and Incident #38905 was conducted on 2/24/25. One deficiency was cited. Based on record review and interviews, the facility failed to honor resident choices for one (#2) of three residents reviewed for self-determination out of five sample residents.Specifically, the facility failed to provide bathing for Resident #2 per her preference.Findings include:I. Facility policy and procedureThe Promoting/Maintaining Resident Self-Determination policy, undated, was provided by the nursing home administrator (NHA) on 2/24/25 at 4:16 p.m. It read in pertinent part, "It is the practice of this facility to protect and promote resident rights by facilitating resident self-determination through support of resident choice. The facility will ensure that each resident has the opportunity to exercise his/her autonomy regarding those things that are important in his/her life such as interests and preferences."All staff members involved in providing care to residents will promote and facilitate resident self-determination."It is the residents' right to determine what, if anything, they would prefer to do or not to do each day in accordance with physician orders and resident' s abilities."Each resident has the right to choose their schedules (including sleeping, eating, bathing and waking times), consistent with their interests, assessments, and plans of care."Each resident has the right to make choices about aspects of his or her life in the facility that are significant to the resident."The Resident Showers policy, undated, was provided by the NHA on 2/24/25 at 3:14 p.m. It read in pertinent part, "It is the practice of this facility to assist residents with bathing to maintain proper hygiene, stimulate circulation and help prevent skin issues as per current standards of practice."Residents will be provided showers as per request or as per facility schedule protocols and based upon resident safety."Partial baths may be given between regular shower schedules as per facility policy."The CNA (certified nurse aide) will assess the skin for any changes while performing bathing and inform the nurse of any changes."II. Resident #2A. Resident statusResident #2, age less ..
Jan 27, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Dec 18, 2024Complaint
A complaint survey, prompted by #CO36652, #CO37225 and #CO38261 was conducted on 12/18/24. Two deficiencies were cited. Based on observations, record review and interviews, the facility failed to ensure an environment free from risk of accidents and hazardous situations for two (#7 and #3) of five residents reviewed for accident hazards out of eight sample residents. Specifically, the facility failed to repair the handicap-accessible door to the smoking patio in a timely manner and ensure the door functioned properly and was safe to use while it was broken for Resident #7 and Resident #3.Findings include:I. Facility policy and procedureThe Fall Management System policy, revised November 2024, was received from the nursing home administrator (NHA) on 12/18/24 at 4:07 p.m. It read in pertinent part, "It is the policy of this facility to provide an environment that remains as free of accident hazards as possible. It is also the policy of this facility to provide each resident with appropriate assessment and interventions to prevent falls and to minimize complications if a fall occurs."The quality assessment and assurance (QAA) committee will analyze trends related to falls and will determine if further intervention is needed."II. Resident group interview and observationsA group interview was conducted on the facility' s smoking patio on 12/18/24 at 10:24 a.m. with four residents (#3, #4, #5 and #6) who were identified as interviewable by the facility and assessment. Resident #3 said the handicap button.. Based on record review and interviews, the facility failed to provide treatment and care in accordance with professional standards of practice and the comprehensive person-centered care plan for one (#1) of three residents reviewed for quality of care out of eight sample residents. Specifically the facility failed to:-Assess and monitor Resident#1 after she developed eye drainage; and, -Ensure the facility' s physician was aware Resident #1 had been diagnosed with clogged eye ducts and prescribed antibiotics for the condition by an outside provider.Findings include:I. Facility policy and procedureThe Notification of Changes policy and procedure, dated 9/1/24, was provided by the nursing home administrator (NHA) on 12/18/24 at 4:30 p.m. It read in pertinent part, "The purpose of this policy is to ensure the facility promptly informs the resident, consults the resident' s physician and notifies, consistent with his or her authority, the resident' s representative when there is a change requiring notification." -The policy did not include any pertinent information regarding documentation and assessment that must be completed upon a change of resident' s condition. II. Resident #1A. Resident statusResident #1, age greater than 65, was admitted on 10/22/23. According to the December 2024 computerized physician orders (CPO), diagnoses included osteoarthritis, rheumatoid..
Jun 25, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Broadview Health and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 43 of 328 (Best)
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit broadviewhealthandrehab.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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