Nursing HomeMedicaid Top Rated

Western Reserve Masonic Comm

Strong Medicare quality ratings; families often praise professional and compassionate staff. Still worth an in-person visit.

4931 Nettleton Road, Medina, OH 44256|50 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 30 Google reviews

(330) 721-3000 Directions Website

Street View

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What this means for your family

This facility is highly regarded for its compassionate staff and hotel-like environment, making it an excellent choice for those prioritizing comfort and social engagement. However, if you are considering independent living, we strongly recommend physically inspecting the unit for essential safety features like grab bars, as one reviewer noted their absence in newer construction.

Google Reviews

30 reviews on Google

“Western Reserve Masonic Community is highly regarded for its modern, clean facilities and compassionate, professional staff across independent living, rehab, and skilled nursing. Families frequently praise the variety of activities, quality of dining, and the seamless transition process between different levels of care. While the vast majority of feedback is glowing, one reviewer noted a significant safety concern regarding the lack of basic accessibility features like grab bars in newer independent living units.”

Quality Themes

Tap a score for details

Strengths

Professional and compassionate staff
Modern, clean, and well-maintained facility
High-quality dining options
Extensive range of social activities and community events
Effective rehab and transition support

Concerns

Lack of basic safety features (grab bars) in new independent living units

Rating Trends

Tap a year to see what changed

Distribution · 32 analyzed

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the facility's focus on modern design, could you show us how the independent living units are equipped to support resident mobility and if there are options to add additional safety features like grab bars?
2We noticed the facility has a very active social calendar; could you walk us through a typical week of events and how you encourage residents to participate?
3With your high CMS health inspection rating, what specific protocols do you have in place to ensure that level of care is maintained during medical emergencies or transitions?
4We appreciate that you engage with feedback online; how does your team use family input to continuously improve the daily experience for residents?
5Since you have a 4-star staffing rating, how do you ensure that the nursing team remains readily available to provide personalized attention throughout the day?
6Could you tell us more about the dining experience and how your team accommodates individual dietary needs or preferences for residents?

Personalized based on this facility's data

Key Review Excerpts

“The facility looked like a hotel! Nice furnishings and decor. Kaylee and Beverly answered all of our questions and spent time with us to make the transitions and stay, seamless.”

Skilled nursing family member · 2024★★★★★

“My dad is 91. It was very emotional and an up and down ride. My dad is in there right now and they are on top of everything. Every single person that has walked through his door or interacted with him has been compassionate and caring.”

Long-term resident's family · 2025★★★★★

“They have so many activities and it doesn't matter if it is in the assisted living area or independent living, they are all connected. The food is fantastic and they have a beauty salon there, three restaurant style options for food, weekly activities and more.”

Assisted living family member · 2024★★★★★

Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.12hrs

Registered nurses for medical care

Total Nursing

5.01hrs

All nurses + aides combined

Staff Turnover

54%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

12.1%

28.2%

Medina

22.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility2.7%

Better than Avg

Here

2.7%

14.4%

5.8%

Medina

6.3%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.9%

Better than Avg

Here

13.9%

19.5%

25.4%

Medina

25.2%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility20.0%

Worse than Avg

Here

20.0%

15.4%

9.4%

Medina

11.5%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.7%

Worse than Avg

Here

29.7%

19.4%

21.6%

Medina

20.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

92.6%

Medina

93.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

81.8%

78.4%

Medina

74.1%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility93.8%

Better than Avg

Here

93.8%

79.7%

75.6%

Medina

70.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

1.6%

1.2%

Medina

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

2penalties

Well below state avg (10.1)

3 complaint-triggered

$8,090 in fines

Clean record — no deficiencies

Western Reserve Masonic Community has concerning deficiency patterns, with families filing three complaints that led to findings of resident protection failures and pressure ulcer care issues. Fire safety systems have been repeatedly cited across multiple years, indicating ongoing maintenance challenges. The facility also had problems with staff background screening to prevent hiring those with abuse histories. While all deficiencies show correction dates, the recurring fire safety issues suggest monitoring challenges.

May 30, 2025Routine4 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0500Potential for harm · PatternCorrected

Services Deficiencies

Meet other general requirements that are deficient.

Jul 23, 2024Complaint1 finding

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Oct 24, 2023Complaint2 findings

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 25, 2022Routine1 finding

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

Aug 22, 2019Routine12 findings

0606Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0030Minimal · WidespreadCorrected