West Shore Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (20 vs median 13.0)
- High RN turnover (62%)
Bottom 25% in CA · Below recommended RN staffing · No penalties on record
What this means for your family
The facility's therapy and rehabilitation services are highly rated and appear to be a major strength for recovery. However, because there have been documented instances of medication errors and staffing shortages, you should specifically ask during your tour how they monitor medication administration and what the nurse-to-patient ratio is during night and weekend shifts.
Google Reviews
Google Reviews
45 reviews on Google“Families considering West Shore Post Acute will find a facility that has recently undergone a significant transformation under new ownership, with many reviewers praising the exceptional rehabilitation team and the kindness of the nursing staff. However, there are serious, critical reports regarding medication errors, inadequate staffing levels, and distressing environmental conditions like loud noise and unpleasant odors. While recent sentiment is overwhelmingly positive regarding the quality of therapy and cleanliness, the facility's history of severe medical oversight and staffing shortages remains a significant point of concern.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy team
- Kind and attentive nursing and CNA staff
- Clean and well-maintained facility
- Positive impact of new ownership and management
Concerns
- Severe medical/medication management issues (mentioned by 2 reviewers)
- Inadequate staffing levels (nursing/CNAs) (mentioned by 2 reviewers)
- Distressing facility environment (noise/odors) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
The owner uses templated, empathetic language to acknowledge dissatisfaction but fails to address any of the specific complaints regarding food, staffing, or facility conditions. Each response follows a standard formula of apologizing and requesting an offline conversation.
Questions for Your Tour
- 1I've heard wonderful things about your rehabilitation and therapy team; could you tell me more about how they work with residents to maintain their mobility?
- 2With the recent changes in ownership and management, what specific improvements have been made to the daily care routines?
- 3How does the nursing team ensure that medication schedules are followed accurately and double-checked for every resident?
- 4Could you describe the dining experience here, specifically regarding how meal times are organized and how you ensure the food is appetizing for everyone?
- 5What steps are taken to manage the facility's environment, such as controlling noise levels or managing odors, to ensure a peaceful atmosphere?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was amazing and truly helped her regain strength and confidence during her recovery. We also appreciated the activities provided, which helped keep her motivated and even engaged.”
“Every time I visited the facility, I heard load screaming around. There was a misleading for us to make a decision to go to this facility and all the insurance got messed up without being checked upfront. My dad was having severe diarrhea in the facility during his stay in February 2026. It was found that his survival medication was missed dos”
“The Therapy team at West Shore Post-Acute in Alameda has shown tremendous improvement since the new ownership took over. From Administration and Management to the Nursing staff and Rehab department, everyone works together to support and encourage patients in returning to their baseline.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
West Shore Post Acute has significant concerns with families filing 17 complaints triggering federal investigations, including two recent complaints about abuse and neglect protection. The facility repeatedly struggles with food service operations, medication management, and basic safety requirements, with many issues recurring across multiple inspections from 2019 through 2025, suggesting persistent operational challenges despite reported corrections.
May 2, 2025Routine24
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 2, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Apr 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 15, 2024Complaint2
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Ownership & Operations
Who Operates This Facility
West Shore Post Acute
for profit
Ownership & Management
Owners
Mercado, Grace
Owner
Ouano, Ruperto
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit westshorepa.com
Medicare data downloads
Original nursing home datasets
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