Bay View Rehabilitation Hospital, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 29 Google reviews
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What this means for your family
This facility presents significant risks regarding patient neglect and communication failures. While some individuals have had positive experiences, the recurring reports of staff being unreachable and issues with hygiene and medication management are critical red flags that require immediate investigation during any tour.
Google Reviews
Google Reviews
29 reviews on Google“Families should exercise extreme caution, as many reviewers report severe issues with neglect, including failure to provide hygiene care, medication mismanagement, and poor nutrition. While a small number of reviewers praise the staff's compassion, there is a recurring pattern of significant difficulty contacting the facility and unprofessional communication from administration.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate care noted by some long-term observers
- Professionalism in specific therapy/rehab instances
- Positive social services experience mentioned by one reviewer
Concerns
- Severe difficulty contacting the facility via phone (mentioned by 5 reviewers)
- Neglect regarding hygiene and patient cleanliness (mentioned by 3 reviewers)
- Unprofessional or rude staff/administrative behavior (mentioned by 4 reviewers)
- Poor food quality and restricted nutrition (mentioned by 3 reviewers)
- Loss or theft of patient belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We want to make sure we can stay in close touch with our loved one; what is the best way for family members to reach the nursing staff or administration if we have a quick question?
- 2Could you tell us more about your daily meal service and how you ensure the food is both nutritious and appetizing for the residents?
- 3How does the team manage personal hygiene and daily grooming to ensure every resident feels clean and comfortable?
- 4We've heard wonderful things about your therapy and social services; could you describe what a typical day of activities and rehabilitation looks like here?
- 5In the event of a medical emergency or a change in health status during the night, what is the specific protocol for notifying the family?
- 6What systems do you have in place to help residents and families keep track of personal belongings and prevent items from getting misplaced?
Personalized based on this facility's data
Key Review Excerpts
“I’ve been a pastor in San Francisco for 25 years and have helped people find a place for rehab and extended care several times. Bay View has been the most caring, patient, and professional of them all.”
“I was forced to put my mother here, my mom was made worse when they restricted food, fluids and never change her waste bag that she had to have due to a bowl blockage, they took her off her lasix that she needed to keep fluid off her heart due to heart failure”
“Had an absolute nightmare trying to get a hold of a loved one at this facility. The staff was very unprofessional answering phones and gave a lot of attitude.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 12 complaint-triggered deficiencies showing families have reported issues with abuse/neglect reporting, resident safety, and facility conditions. The most recurring problems involve fire safety violations, neglect/abuse reporting failures, and facility maintenance issues. While all deficiencies show correction dates, the persistent nature of complaints and repeated safety violations across multiple surveys suggests ongoing operational challenges that families should carefully consider.
Jan 20, 2026Complaint3
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jan 10, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Dec 4, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 31, 2024Routine15
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 9, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
May 16, 2024
$46,726
Ownership & Operations
Who Operates This Facility
Bay View Rehabilitation Hospital, LLC
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Chain avg rating: 3.2/5 · Rank 24 of 45
Ownership & Management
Owners
Bay View Rehabilitation Hospital LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit bayviewnursing.com
Medicare data downloads
Original nursing home datasets
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