Wesley Woods at New Albany
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.
based on 51 Google reviews
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What this means for your family
Wesley Woods offers a high-quality environment for independent living and rehabilitation, but families of residents requiring intensive clinical care should exercise caution. We recommend asking management specifically about their protocols for preventing patient neglect and their system for tracking personal belongings, as these have been recurring points of concern.
Google Reviews
Google Reviews
51 reviews on Google“Wesley Woods at New Albany receives highly polarized feedback, with many long-term independent living residents praising the beautiful grounds, spacious apartments, and active social environment. However, families of residents requiring higher levels of care have reported serious concerns regarding neglect, missing personal items, and inconsistent communication from management. While the facility is frequently described as physically stunning and well-maintained, the quality of clinical care and responsiveness to family concerns appears to vary significantly.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and facilities
- Spacious and comfortable apartment layouts
- High-quality therapy and rehabilitation services
- Engaging social activities and educational seminars
Concerns
- Neglect and poor clinical care (bed sores, dehydration) (mentioned by 2 reviewers)
- Missing personal belongings and lack of accountability (mentioned by 2 reviewers)
- Perception that the facility prioritizes profit over patient care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; how do you use that communication to improve the daily experience for residents?
- 2With your high staffing rating, how do you ensure that staff members have enough time to provide consistent, one-on-one attention to residents' hydration and skin health?
- 3Given the beautiful, spacious layout of the apartments, what kind of security measures or inventory systems do you have in place to help residents keep track of their personal belongings?
- 4Since you offer such engaging educational seminars and social activities, how do you tailor these programs to ensure residents with different levels of mobility can fully participate?
- 5In light of your 5-star staffing rating, what is your process for keeping families informed and involved when a resident requires a change in their clinical care plan?
- 6How do you balance the facility's administrative goals with the need to ensure that every resident receives personalized, high-quality care throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The nurses the Assistance, the cleaning peopleall of them are top-notch their therapy. People are so caring and just write on on everything.”
“Everyone was so helpful from the moment my husband arrived until the day he passed. For the year he stayed the staff were very attentive to our needs and requests.”
“My parents have lived at Wesley Woods in Assisted Living for one year now. Initially I loved the place- it’s new, lovely and comfortable. Food is good. People are friendly. But, I have found that, of late, a lot of things are slipping through the cracks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 11 measures
8
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents who got a urinary tract infection
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wesley Woods at New Albany has recurring issues with fire safety systems and medication management across multiple surveys from 2020 to 2025. The facility received a complaint-triggered deficiency in late 2024 regarding food safety, indicating families have filed reports. Fire alarm system problems appear three times over five years, suggesting persistent challenges with safety infrastructure. All identified deficiencies have correction dates, but the pattern of repeated violations in critical areas warrants careful consideration during visits.
Dec 23, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 12, 2025Routine7
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 8, 2022Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 11, 2020Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Wesley Woods at New Albany
nonprofit
Ownership & Management
Owners
Methodist Retirement Center of Central Ohio
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit lec.org
Medicare data downloads
Original nursing home datasets
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