The Laurels of Gahanna
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 97 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (2/5 stars)
- Above-median deficiencies (34 vs median 8.0)
Bottom 25% in OH · Meets national RN staffing standard · Above average staffing · Below chain average · $179,297 in fines · Special Focus Facility (CMS)
What this means for your family
While the rehabilitation therapy team is frequently praised for their skill, the facility suffers from deep-seated issues regarding basic hygiene and communication. If you choose this facility, you must be prepared to be highly involved in daily care oversight, as multiple families report that residents are often left unattended or unbathed without constant advocacy.
Google Reviews
Google Reviews
97 reviews on Google“The Laurels of Gahanna receives highly polarized reviews, with many families reporting severe neglect, poor hygiene, and communication failures, while others praise specific staff members for excellent rehabilitation and nursing care. Recurring complaints focus on unsanitary conditions, slow response times, and medication errors, suggesting that the quality of care may be inconsistent or dependent on specific staff assignments. Families considering this facility should be aware of these significant discrepancies in resident experiences.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled physical/occupational therapy team
- Select nursing and aide staff noted for kindness
- Cleanliness improvements noted in specific wings
- Effective rehabilitation for post-surgery recovery
Concerns
- Severe neglect and lack of basic hygiene (soiled linens, infrequent bathing) (mentioned by 12 reviewers)
- Poor communication and non-responsive administration (mentioned by 8 reviewers)
- Unsanitary facility conditions and persistent odors (mentioned by 7 reviewers)
- Medication management errors and over-sedation (mentioned by 4 reviewers)
- Understaffing and slow response times to call lights (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily status?
- 2Given the facility's strong reputation for physical and occupational therapy, how do you ensure that same level of dedicated care is maintained for residents who are not in the rehab program?
- 3Could you walk me through your current protocols for ensuring consistent hygiene and linen changes, as I want to ensure my loved one feels comfortable and well-cared for in their room?
- 4With the facility's current staffing levels, what is your standard procedure for responding to call lights, and how do you prioritize those requests throughout the day?
- 5I understand medication management is a critical priority; what specific safety checks and oversight protocols do you have in place to ensure accuracy and prevent errors?
- 6What steps are being taken to improve the dining experience and variety of meal options, as I know how important good nutrition is to my family member's overall well-being?
Personalized based on this facility's data
Key Review Excerpts
“The dysfunction begins at admission and does not let up until discharge. Wrong medication, meals without acknowledgement to dietary needs, largely oblivious staff, questionable facilities and administration that appears to only be concerned with insurance payment.”
“The PT/OT team were excellent. They all provided excellent care for my father. Someone came in daily to clean his room, toilets, sweep his floors, etc. There was no lapse in care, and he received all medications he needed as well as bathing/cleaning routines.”
“My mother was left sitting in her own feces for over an hour! That is unexcussable!eldercare is so important! Feces left on the skin causes breakdowns!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Laurels of Gahanna has 94 deficiencies across 13 surveys with 49 triggered by family complaints, indicating significant ongoing problems. Recurring issues include medication management errors, inadequate treatment and care planning, and wound care deficiencies. Recent deficiencies from 2025-2026 suggest persistent problems despite correction plans, with some issues like treatment care and pressure ulcer management appearing multiple times across different years.
Jan 15, 2026Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 20, 2025Complaint21
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 22, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 30, 2024Complaint7
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 11, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Sep 30, 2024
$62,221
Fine
Jun 3, 2024
$102,396
Payment Denial
Jun 3, 2024
28-day denial
Fine
Jun 26, 2023
$14,680
Ownership & Operations
Who Operates This Facility
The Laurels of Gahanna
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 47 of 84
Ownership & Management
Owners
Laurel Acquisition Holding Corporation
Owner (parent company) · Organization
Laurel Ohio Operations Group, LLC
Owner · Organization
Laurel Health Care Holdings, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit laurelsofgahanna.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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