New Albany Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews
Watch New Albany Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 8.0)
- High RN turnover (55%)
Bottom 25% in OH · Below chain average · $12,149 in fines
What this means for your family
This facility's rehabilitation therapy team is highly regarded and often leads to successful short-term recovery outcomes. However, families should be extremely cautious regarding long-term care; multiple reviewers have reported critical issues with call light response times and neglect. We strongly recommend visiting during off-hours to observe staffing levels and responsiveness before making a decision.
Google Reviews
Google Reviews
84 reviews on Google“New Albany Care Center receives highly polarized feedback, with many families praising the rehabilitation therapy team and the facility's physical environment, while others report serious concerns regarding neglect and poor communication. While some residents experience attentive, compassionate care, multiple reviewers highlight significant issues with call light response times, inconsistent staffing, and inadequate medical oversight. Families considering this facility should be aware of the stark contrast between the positive experiences of short-term rehab patients and the negative reports regarding long-term care and overnight staffing.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained facility environment
- Professional and caring administrative leadership
- Beautiful, peaceful grounds and room layouts
Concerns
- Slow or ignored call light response times (mentioned by 6 reviewers)
- Understaffing, particularly during evenings and weekends (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff/nurses (mentioned by 4 reviewers)
- Inconsistent or unprofessional nursing/aide behavior (mentioned by 5 reviewers)
- Medication management and dietary errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly, especially during evening and weekend shifts?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those therapy goals into the daily care routine for residents?
- 3With communication being a priority for our family, what is the best way for us to receive regular updates on our loved one's health and medication changes?
- 4How does your nursing team coordinate to prevent errors in medication management and dietary needs, and how are these processes monitored for accuracy?
- 5I see that you occasionally respond to feedback online; how do you use that family input to improve the daily experience and care quality for residents?
- 6What steps is the leadership team taking to address the recent CMS staffing ratings to ensure that residents receive consistent and attentive support throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff is fabulous. The food was unbelievable. I cannot say enough about the STNAs. They go beyond the expectations and the most hard working people at the facility.”
“Found my wife laying in her own excrement two mornings in a row. Her health has deteriorated so much in three days here that she has to go back to the hospital.”
“They refuse to answer their call lights. At one point they told him to stop using his call light. The very first day we got there I pushed his call light because he had to go to the bathroom and they never came.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 11 deficiencies, with recurring issues in medication management, resident rights, and care quality. The facility shows persistent problems with medication errors and proper family notification appearing across multiple surveys from 2023-2024. While all deficiencies have reported correction dates, the pattern of repeated medication safety issues and complaint-driven investigations suggests ongoing care concerns that families should investigate thoroughly during visits.
Feb 6, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 17, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 20, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 12, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 12, 2023Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 25, 2023Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Dec 17, 2024
$12,149
Ownership & Operations
Who Operates This Facility
New Albany Care Center
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 27 of 37
Ownership & Management
Owners
Om Holdco 2 LLC
Owner · Organization
Optalis Lp Investors 2 LLC
Owner (parent company) · Organization
Optum Management Solutions. INC
Owner (parent company) · Organization
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Wesley Woods at New Albany
< 1 miNursing Home · New Albany, OH
The Laurels of Gahanna
1.3 miNursing Home · Columbus, OH
Otterbein Gahanna
1.8 miNursing Home · Gahanna, OH
Otterbein New Albany
2.1 miNursing Home · New Albany, OH
Smiths Mill Health Campus
3.2 miNursing Home · New Albany, OH
Continuing Healthcare of Gahanna
3.8 miNursing Home · Gahanna, OH