Pittston Heavenly Manor
Reviewer concerns include allegations of theft and lack of security (mentioned by 2 reviewers) β investigate before committing.
based on 5 Google reviews
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What this means for your family
The recent reviews for this facility are deeply concerning, specifically regarding theft and resident safety. If you are considering this location, you must conduct an in-person inspection and ask detailed questions regarding their security protocols and how they manage resident-on-resident conflict.
Google Reviews
Google Reviews
5 reviews on GoogleβFamilies should approach this facility with extreme caution due to serious allegations of theft, lack of security, and poor hygiene. While one long-term resident expresses satisfaction, other reviewers report distressing experiences involving resident harassment and a lack of privacy.β
Quality Themes
Tap a score for detailsStrengths
- Positive long-term resident experience
Concerns
- Allegations of theft and lack of security (mentioned by 2 reviewers)
- Poor facility hygiene and odor
- Harassment from other residents and lack of privacy
Rating Trends
Tap a year to see what changed
Distribution Β· 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1What specific steps is the team taking to ensure the facility stays fresh, clean, and well-maintained for the residents?
- 2How do you manage resident privacy and ensure everyone feels safe and secure in their personal living spaces?
- 3Could you walk me through the protocols for handling medical emergencies or sudden changes in health during the night?
- 4What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
- 5How does the staff approach conflict resolution if residents are having difficulty getting along or respecting each other's space?
- 6What specific training or support do you provide to staff to ensure the highest quality of personalized care for each resident?
Personalized based on this facility's data
Key Review Excerpts
βGreat place to live I will be there 2 years soon.β
βTerrible ππ Place to be live from a Woman π who lives there ! Me my expectations were great in beginning m and my husband Nicholas π moving in a yearπand a half a ago they Meddled and bother us I asked them not to go in MY ROOM they had key Laptop Missing residents with Dementia harassed me gave me middle finger pounded on door no security out of there in March 2024 please don't send Mom thereβ
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Pittston Heavenly Manor underwent 72 inspections, resulting in 13 clean reports and 143 identified violations. Recorded findings included issues with expired equipment certificates, incomplete resident documentation, and certain safety concerns regarding hallway obstructions and incident reporting.
Dec 16, 2025Routine
The home did not have the License Inspection Summaries posted in a conspicuous place as required.
The home failed to report an incident to the Department involving a fire alarm activation and emergency services response.
A staff member began working before the Pennsylvania State Police Criminal Background Check was requested.
A bottle of eye irritant was left unattended on a cart in a hallway accessible to residents.
There was an accumulation of snow on the walkways outside the dining room exits.
Dec 11, 2025Routine
A heavy odor of smoke was present in a resident's room due to extinguished cigarette butts found under the bed and in the trash can.
Nov 19, 2025Routine
Two residents were involved in a verbal and physical altercation in the elevator, involving the use of derogatory names.
Resident assessments and support plans failed to document a history of verbal and physical altercations or how the facility would monitor such behaviors.
Sep 17, 2025Routine
Cigarette butts were found outside of the front right emergency door and away from the designated smoking area.
Aug 20, 2025Routine
There was a strong smell of urine in the hallway and in a resident's room.
At least 15 cigarette butts were found on the ground in the outside walkway leading from the kitchen exit.
Jan 23, 2025Routine
A resident-to-resident altercation occurred where one resident pushed and punched another, resulting in a large bruise and hospital evaluation.
The Resident Assessment and Support Plan was not updated to reflect an increase in behavioral problems or the issuance of a thirty-day notice.
Nov 6, 2024RoutineCleanReport
No deficiencies found during this inspection.
Oct 1, 2024RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Pittston Heavenly Manor INC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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