See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Highland Manor Rehabilitation and Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

750 Schooley Avenue, Exeter, PA 18643120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 25 Google reviews

5
4
3
2
1
Highland Manor Rehabilitation and Nursing Center Nursing Home in Exeter, PA — Street View
Street View

Watch Highland Manor Rehabilitation and Nursing Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)

Below average in PA · Below recommended RN staffing · $19,760 in fines

Source: Medicare data

What this means for your family

Highland Manor has a strong reputation for successful rehabilitation and compassionate end-of-life care, but recent reports of infection control lapses and staffing shortages are concerning. When touring, specifically ask about their current isolation protocols for contagious illnesses and observe the call-light response times to ensure the facility is adequately staffed for your loved one's needs.

Google Reviews

Google Reviews

25 reviews on Google
Highland Manor Rehabilitation and Nursing Center receives high praise for its physical therapy and nursing care, with many families reporting successful recoveries and compassionate end-of-life support. However, recent negative reviews raise serious concerns regarding infection control protocols and staffing levels, suggesting potential lapses in patient safety and administrative responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Effective physical therapy and rehabilitation
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Supportive end-of-life care

Concerns

  • Inadequate infection control and patient safety protocols (mentioned by 2 reviewers)
  • Understaffing leading to delayed patient assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(1)5.02022(11)3.92023(9)1.02024(2)4.22025(5)4.02026(1)

Distribution · 29 analyzed

5
21
4
3
3
0
2
0
1
5

How They Respond to Reviews

24%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent focus on facility safety, could you walk us through the specific protocols currently in place to ensure resident health and infection control?
  • 2With 120 residents to care for, how does the team manage response times to ensure that residents receive timely assistance when they press their call lights?
  • 3We’ve read wonderful things about your physical therapy team; how do you integrate those rehabilitation services into a resident's daily routine?
  • 4Since you have a 3-star staffing rating, what steps are you taking to ensure that the nursing staff remains consistent and available to meet the individual needs of each resident?
  • 5Could you share how the facility handles medical emergencies or sudden changes in a resident's health status during evening or weekend hours?
  • 6What kind of daily social activities or engagement programs do you offer to help residents stay active and connected with their peers?

Personalized based on this facility's data


Key Review Excerpts

She thrived with their physical therapy and nursing care. Her mobility improved dramatically from being unable to stand on her own to walking out of the facility with just her cane.

Short-term rehab patient's daughter · 2023★★★★★

This facility and their staff were kind, knowledgeable and caring for my mother like she was their family. Our family had nothing but an amazing experience in such a time of grief.

End-of-life care family member · 2025★★★★★

My grandmother is here they recently moved someone into the room with her that has Covid which is now exposing her and risking her life instead of just keeping that person in that room she was already in that was already exposed

Long-term resident's family · 2024☆☆☆☆
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
74%
Registered nurses for medical care
Total Nursing
3.29hrs
80%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility35.3%
Worse than Avg
Here
35.3%
US
15.3%
PA
18.4%
Luzerne
17.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.8%
Worse than Avg
Here
28.8%
US
14.4%
PA
17.5%
Luzerne
15.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility18.7%
Worse than Avg
Here
18.7%
US
12.1%
PA
8.3%
Luzerne
5.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
PA
87.1%
Luzerne
96.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
15.5%
PA
17.7%
Luzerne
18.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
19.4%
PA
26.0%
Luzerne
25.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.4%
Better than Avg
Here
89.4%
US
81.8%
PA
69.2%
Luzerne
84.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.2%
Better than Avg
Here
88.2%
US
79.8%
PA
68.7%
Luzerne
83.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
PA
1.4%
Luzerne
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (10.1)
6 complaint-triggered
$19,760 in fines

Highland Manor has significant ongoing issues with families filing multiple complaints about resident rights violations and living environment concerns that persist across surveys. The facility repeatedly struggles with resident rights protections, care quality including pressure ulcer prevention and dementia care, and fire safety compliance. While all deficiencies show correction dates, the pattern of recurring problems in resident rights and quality of care, combined with ten complaint-triggered violations, suggests systemic challenges that warrant careful consideration during any facility visit.

Sep 11, 2025Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jun 18, 2025Complaint
1
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Dec 19, 2024Routine
13
0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Minimal · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 8, 2024Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Mar 6, 2024Complaint
2
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0807Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

Jan 10, 2024Routine
19
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0007Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0291Minimal · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Federal Penalties

Fine

Nov 14, 2023

$19,760

Ownership & Operations

Who Operates This Facility

Owner / Operator

Highland Manor Rehabilitation and Nursing Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Continuum Healthcare

Chain Size

13 facilities nationwide

Chain avg rating: 2.4/5 · Rank 9 of 12

Ownership & Management

Key personnel

Highland Manor Real Property, LLC5% or Greater Mortgage InterestStonebridge Healthcare Holdings LLC5% or Greater Mortgage InterestLitman, WarrenOfficer / DirectorContinuum Healthcare I INCManagerExecucare AssociatesManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call