Highland Manor Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in PA · Below recommended RN staffing · $19,760 in fines
What this means for your family
Highland Manor has a strong reputation for successful rehabilitation and compassionate end-of-life care, but recent reports of infection control lapses and staffing shortages are concerning. When touring, specifically ask about their current isolation protocols for contagious illnesses and observe the call-light response times to ensure the facility is adequately staffed for your loved one's needs.
Google Reviews
Google Reviews
25 reviews on Google“Highland Manor Rehabilitation and Nursing Center receives high praise for its physical therapy and nursing care, with many families reporting successful recoveries and compassionate end-of-life support. However, recent negative reviews raise serious concerns regarding infection control protocols and staffing levels, suggesting potential lapses in patient safety and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Supportive end-of-life care
Concerns
- Inadequate infection control and patient safety protocols (mentioned by 2 reviewers)
- Understaffing leading to delayed patient assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility safety, could you walk us through the specific protocols currently in place to ensure resident health and infection control?
- 2With 120 residents to care for, how does the team manage response times to ensure that residents receive timely assistance when they press their call lights?
- 3We’ve read wonderful things about your physical therapy team; how do you integrate those rehabilitation services into a resident's daily routine?
- 4Since you have a 3-star staffing rating, what steps are you taking to ensure that the nursing staff remains consistent and available to meet the individual needs of each resident?
- 5Could you share how the facility handles medical emergencies or sudden changes in a resident's health status during evening or weekend hours?
- 6What kind of daily social activities or engagement programs do you offer to help residents stay active and connected with their peers?
Personalized based on this facility's data
Key Review Excerpts
“She thrived with their physical therapy and nursing care. Her mobility improved dramatically from being unable to stand on her own to walking out of the facility with just her cane.”
“This facility and their staff were kind, knowledgeable and caring for my mother like she was their family. Our family had nothing but an amazing experience in such a time of grief.”
“My grandmother is here they recently moved someone into the room with her that has Covid which is now exposing her and risking her life instead of just keeping that person in that room she was already in that was already exposed”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Manor has significant ongoing issues with families filing multiple complaints about resident rights violations and living environment concerns that persist across surveys. The facility repeatedly struggles with resident rights protections, care quality including pressure ulcer prevention and dementia care, and fire safety compliance. While all deficiencies show correction dates, the pattern of recurring problems in resident rights and quality of care, combined with ten complaint-triggered violations, suggests systemic challenges that warrant careful consideration during any facility visit.
Sep 11, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 19, 2024Routine13
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 8, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 6, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Jan 10, 2024Routine19
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Nov 14, 2023
$19,760
Ownership & Operations
Who Operates This Facility
Highland Manor Rehabilitation and Nursing Center
nonprofit
Chain Affiliation
Continuum Healthcare
13 facilities nationwide
Chain avg rating: 2.4/5 · Rank 9 of 12
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit highlandmanornh.com
Medicare data downloads
Original nursing home datasets
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