Wenatchee Memory Care
Families consistently rate this highly — reviewers highlight attentive and caring frontline staff. Schedule a visit to confirm the fit.
based on 38 Google reviews
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What this means for your family
The facility has undergone a significant positive transformation under new leadership, with recent families reporting much better care and communication than in previous years. However, because there are still occasional reports of cleanliness issues and past safety concerns, we recommend conducting an unannounced visit to observe the current environment firsthand.
Google Reviews
Google Reviews
38 reviews on Google“Wenatchee Memory Care has experienced a significant shift in reputation following a change in leadership, with recent reviews highlighting marked improvements in management and responsiveness. While families previously reported serious concerns regarding understaffing, safety, and poor communication, many recent reviewers now praise the new executive director and staff for their attentiveness and care. Prospective families should be aware of this transition period, as some legacy issues regarding cleanliness and staffing consistency are still occasionally mentioned.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring frontline staff
- Engaging activities and social events
- High-quality culinary program
- Responsive new leadership team
Concerns
- Understaffing and high staff turnover (mentioned by 4 reviewers)
- Poor management and lack of accountability (mentioned by 3 reviewers)
- Communication issues with families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed the leadership team is very active in responding to community feedback; how does the new management team work to keep families updated on day-to-day changes?
- 2The culinary program seems to be a highlight here, so could you tell us more about how much variety is in the daily menus for the residents?
- 3What kind of social events or engaging activities are planned to help residents stay connected and active during the week?
- 4Could you walk us through your specific protocols for medication management to ensure everything is handled accurately and safely?
- 5With the focus on attentive care, how does the facility ensure there is always enough consistent staff available to support the residents' needs throughout every shift?
- 6In the event of a medical emergency or a sudden change in a resident's health, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Over time, the facility went through leadership changes, and the third Executive Director, Dylan, has made a remarkable difference. Since he came on, he has taken full accountability, implemented major changes, and ha”
“While dealing with staff and safety concerns was frustrating in the beginning, the complete replacement of the administrative staff within the past year has been a game changer.”
“I would not recommend this memory care facility to anyone looking for a safe and respectful environment for their loved one. From the moment you walk in, there is a strong and persistent smell of urine”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Mar 19, 2026Fire
The inspection indicates that all noted violations were corrected as of the time of the report.
Facility failed to provide documentation of the second semi-annual kitchen suppression system maintenance service.
Facility lacked documentation for annual fire sprinkler testing (missing head ID chart), annual trip test on dry system, annual forward flow test, and 2nd, 3rd, and 4th quarter inspections.
Facility lacked semi-annual fire alarm system inspection documentation. On 02/09/2026, the system was in trouble status (Latching Ducts AHU #1 L1S111), requiring a fire watch. Fire alarm circuit breaker #34 in panel NE lacked a lock out.
Mar 9, 2026FireCleanReport
Inspection conducted in response to complaint #211990 regarding a fire alarm trouble status. The system was restored on February 9, 2026; there was no fire, no fire and life safety systems activated, and no injuries or evacuations occurred.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit seniorservicesofamerica.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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