Highgate Senior Living
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive care staff. Schedule a visit to confirm the fit.
based on 52 Google reviews

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What this means for your family
Highgate is highly regarded for its compassionate staff and family-like environment, making it a strong candidate for those prioritizing personalized care. However, because some older reviews cited concerns regarding facility maintenance and staffing, we recommend asking specifically about their current staff-to-resident ratios and recent facility maintenance logs during your tour.
Google Reviews
Google Reviews
52 reviews on Google“Highgate Senior Living is consistently praised for its warm, family-like atmosphere and dedicated, compassionate care staff who frequently go above and beyond for residents. While the majority of reviews are highly positive, highlighting the clean environment and responsive communication, there are historical concerns regarding staffing levels and facility maintenance that families should investigate during their tour.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive care staff
- Strong sense of community and family-like atmosphere
- Clean, well-maintained, and comfortable facility
- Proactive communication with family members
Concerns
- Understaffing and high staff turnover (mentioned by 2 reviewers)
- Facility maintenance issues (pigeons/rats) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how much care you put into responding to families online; how does that commitment to communication translate to how you update us on our loved one's daily well-being?
- 2The atmosphere here feels so much like a close-knit family; what are some of the favorite community traditions or group activities that residents look forward to each week?
- 3We want to ensure our loved one stays comfortable and safe; what specific steps does your maintenance team take to keep the facility pristine and well-protected from any outside pests?
- 4Since we value the attentive care your staff is known for, how do you manage staffing levels during busy shifts to ensure every resident gets that personalized attention?
- 5In the event of a sudden medical change or an emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 6The facility looks incredibly well-maintained; are there any upcoming renovations or improvements planned to keep the living spaces feeling fresh and comfortable for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The facility is very clean and the decor is pleasant and comfortable. Highgate is a smaller facility so there’s a sense of family, comfort and security.”
“Communication with family is a priority, be it with the facility, or with Moms care. The administrators are easily accessible.”
“They caught important signs of changes in our loved one and took action so Mom could be helped in a timely manner.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Apr 27, 2026Enforcement$400.00Report
This letter serves as formal notice of a $400.00 civil fine for a recurring/uncorrected deficiency.
The licensee failed to ensure that negotiated services agreements were updated following a change in condition for one resident, placing the resident at risk.
Apr 27, 2026Investigation
This was a recurring deficiency previously cited on 03/06/2026 and 04/11/2025. It is a follow-up inspection referencing Compliance Determination #75610.; Facility is Highgate Wenatchee LP. The document includes a cover letter from the Executive Director dated 3/23/2026.
Facility failed to ensure negotiated services agreements were updated for Resident 1 following a change in condition, failing to address new diagnoses, hospitalizations, use of a hospital bed and mechanical transfer devices, edema/weight gain, anxiety, and eating supervision.
The facility failed to update Resident 3's Negotiated Service Agreement (NSA) to reflect changes in condition identified by hospice, including diagnoses, wound care, clothing preferences, and bed baths.
Mar 3, 2026Fire
The inspection notes mention an initial inspection on 02/25/2026 resulting in 'Disapproved' status, and a follow-up on 03/03/2026 resulting in 'Approved' status after the corrections were verified.
The facility failed to provide documentation of fire watch logs for the fire sprinkler system out of service maintenance occurring on February 17, 2026 to February 18, 2026.
The facility failed to provide documentation of the fire sprinkler system repairs conducted on February 17, 2026, including testing dates, results, and deficiencies found.
Nov 18, 2025Fire12Report
Facility received a Disapproved status on 10/23/2025 and 08/25/2025. Many individual items were marked (Corrected) but status remained Disapproved due to recurring or outstanding documentation/maintenance issues.; The Approval Status is listed as 'Disapproved'. No specific code requirements or statements of violation were provided in the table on this page.
Towel placed on 6-unit open flame gas burner; combustibles on shelf above stove.
3-unit multi-plug in use behind bed in Room 122.
Extension cords in use behind tables in Room 206 and behind TV in Room 224.
Failed to provide documentation of first semi-annual hood suppression cleaning service.
Wall penetration behind chair in Room 206.
Failed to provide documentation of annual fire door inspection.
Failed to provide documentation of annual forward flow testing; quarterly sprinkler inspection incomplete; insufficient spare sprinkler heads; debris on heads in lobby.
Failed to provide documentation of semi-annual hood suppression system service.
Fire extinguisher in Life Enhancement Specialist Room not serviced within last 12 months.
Missing required delayed egress signs on multiple exit doors.
Incomplete documentation for annual diesel generator testing and weekly inspections.
Unsecured oxygen cylinders in Room 111 and Health Care Director's Office.
Oct 23, 2025Fire12Report
Report indicates 'Disapproved' status. Includes record of a previous inspection on 08/25/2025.
In the kitchen, a towel was placed on the 6-unit open flame gas burner and combustibles were placed on the shelf above the stove.
In Room 122, a 3-unit multi plug was in use behind the bed.
In Room 206, an extension cord was in use behind tables. In Room 224, an extension cord was plugged in between two power strips behind the TV.
Facility failed to provide documentation of the first semi-annual hood suppression cleaning service within the past twelve months.
In Room 206, there was a penetration in the wall behind the chair.
Facility failed to provide documentation of annual fire door inspection. Violation remains from 09/09/2025 report.
Failed to provide documentation for annual forward flow testing and first quarter fire sprinkler inspection. Quarterly inspection not completed since June 2025.
Failed to provide documentation of first semi-annual hood suppression system service. Violation remains; next inspection due Feb 2026.
In the Life Enhancement Specialist Room, the fire extinguisher was not serviced within the last twelve months.
Multiple exit doors were missing required delayed egress signs.
Failed to provide documentation of annual fuel sampling/testing and weekly inspections for the diesel generator.
Two oxygen cylinders in Room 111 and one in the Health Care Director's Office were not secured to prevent falling.
Jun 12, 2025Inspection
A follow-up inspection on 2025-07-29 found that the previously cited deficiencies were corrected.
Facility failed to ensure a fingerprint background check was completed within 120 days of hire for 1 staff member.
Facility failed to ensure staff working unsupervised completed required dementia specialty training.
Facility failed to ensure staff completed 75 hours of basic training within 120 days of hire for 1 staff member.
Facility failed to have a current CLIA waiver for testing.
Facility failed to ensure caregiver obtained home care aide certification within the required time period.
Caregiver worked past 200 days without obtaining mandatory home care aide certification.
May 29, 2025Investigation
This was a repeated deficiency previously cited on 05/10/2023. Resident #1 is no longer at the facility and the involved Medication Aide is no longer employed there.
The facility failed to timely obtain and administer antidepressant medication for one resident returning from the hospital, resulting in 13 missed doses and negative psychological outcomes.
Apr 11, 2025Investigation
Includes follow-up inspection results from 06/04/2025 indicating no deficiencies for the previously cited issues in report 60633.; The report also includes a plan regarding RCW 70.129.110 (Disclosure, transfer, and discharge requirements) which states the Executive Director will prepare written notices for emergent discharges and coordinate with responsible parties.
Facility failed to comply with long-term care resident rights regarding safe/orderly discharge and notification.
Facility failed to properly address documented concerns and incidents regarding a resident's physical decline and wound care needs.
Facility failed to protect residents from recurring altercations, failed to investigate incidents, and failed to update service plans to address aggressive behaviors.
Facility failed to update the Negotiated Service Agreement for residents following significant changes in health or status.
Facility failed to attempt reasonable accommodations to avoid discharge, failed to issue written discharge notice to resident/representative, and failed to provide sufficient preparation for discharge.
Facility failed to update the negotiated service agreement (NSA) for a resident within a reasonable time following significant changes in physical condition, including fall history, mobility assistance needs, and worsening leg edema/wounds.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit highgateseniorliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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