Wellington Rehabilitation and Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 4.0)
- High RN turnover (62%)
Below average in NC · Below recommended RN staffing · $15,642 in fines
What this means for your family
While the facility employs some highly dedicated therapists and social workers, the recurring reports of chronic understaffing and hygiene issues are significant red flags. If you are considering this facility, we strongly recommend visiting during off-hours and asking specifically about the ratio of CNAs to residents on the night shift.
Google Reviews
Google Reviews
54 reviews on Google“Wellington Rehabilitation and Healthcare receives highly polarized feedback, with some families praising specific staff members for their dedication while others report severe neglect and systemic failures. Common criticisms include chronic understaffing, poor communication, and inconsistent hygiene, while positive reviews often highlight individual nurses or therapists who provided compassionate care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual nursing and therapy staff
- Helpful and professional social work team
- Effective physical and occupational therapy programs
Concerns
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Poor food quality (cold, hard, or unappealing) (mentioned by 4 reviewers)
- Lack of cleanliness and hygiene issues (mentioned by 6 reviewers)
- Poor communication and unresponsive administration (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what specific systems do you have in place to ensure that residents receive timely assistance with hygiene and personal care throughout the day?
- 3Many families value the therapy programs here, but I have concerns about the feedback regarding meal quality; could you walk me through the process for ensuring food is served at the right temperature and meets nutritional preferences?
- 4Given the recent CMS health inspection findings, what specific steps is the facility taking to improve cleanliness and sanitation standards in resident rooms and common areas?
- 5How does the administration ensure consistent communication with families regarding changes in a resident's health status or medication management?
- 6What does a typical day look like for a resident in terms of social engagement, and how do you encourage participation for those who may be less mobile?
Personalized based on this facility's data
Key Review Excerpts
“The PT staff were great and would have been an asset. The NURSING staff were horrendous. Completely unresponsive, off putting and rude.”
“My mother is currently at this facility. The building is always clean, and most of the employee's are really nice. The administrator is very understanding, and the SW is always pleasant and professional. She is the reason I leave my mother in the facility.”
“There are some good staff members here but they are always understaffed. They force CNAs to cover 15 or more residents by themselves. It's all about the MONEY.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
9
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wellington Rehabilitation and Healthcare has significant deficiencies including families filing complaints that led to 11 violations. Recurring problems span medication management, care planning, and infection control across multiple surveys since 2023. While most issues show correction dates, the pattern of repeated deficiencies in core care areas and ongoing family complaints suggests persistent quality concerns that warrant careful consideration before choosing this facility.
Nov 18, 2025Routine9
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 4, 2024Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Sep 4, 2024Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 26, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jul 12, 2023Complaint2
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Federal Penalties
Fine
Sep 4, 2024
$15,642
Ownership & Operations
Who Operates This Facility
Wellington Rehabilitation and Healthcare
for profit
Chain Affiliation
Avardis Health
38 facilities nationwide
Chain avg rating: 2.3/5 · Rank 19 of 35
Ownership & Management
Owners
Knightdale Parentco LLC
Owner · Organization
Ncop Holdco LLC
Owner (parent company) · Organization
Nu C II Irrevocable Trust
Owner (parent company) · Organization
Nu C Irrevocable Trust
Owner (parent company) · Organization
Snf Care Centers LLC
Owner (parent company) · Organization
Wake Holdco LLC
Owner (parent company) · Organization
Zenith Holdco II LLC
Owner (parent company) · Organization
Zenith Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit wellingtonrehab.com
Medicare data downloads
Original nursing home datasets
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