Greenhaven Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 46 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised for their skill, the facility suffers from significant, recurring issues with understaffing and communication. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's care and medication, as responsiveness to concerns appears to be a major weakness.
Google Reviews
Google Reviews
46 reviews on Google“Greenhaven Health and Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate therapy team and others reporting severe neglect and unprofessionalism. Common complaints include chronic understaffing, poor communication, and hygiene issues, while positive reviews often highlight specific staff members who go above and beyond for residents. Families should be aware of significant concerns regarding medication management, responsiveness, and the overall quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Skilled physical and occupational therapy
- Some highly compassionate individual staff members
- Clean and welcoming environment (noted by some visitors)
Concerns
- Chronic understaffing leading to delayed care (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Medication errors or mismanagement (mentioned by 3 reviewers)
- Unsanitary conditions and lack of room cleanliness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding staffing levels, could you walk me through how you ensure consistent, timely responses to resident call lights throughout the day and night?
- 2I noticed some concerns regarding communication; what is the most reliable way for family members to reach the nursing team or administration if we have urgent questions?
- 3Can you explain the specific protocols in place to ensure accuracy and safety when managing and administering resident medications?
- 4What is your current process for maintaining room cleanliness and sanitation, and how often are deep-cleaning schedules reviewed?
- 5With your strong reputation for physical and occupational therapy, how do these services integrate into the daily routine to help residents maintain their independence?
- 6How do you keep families informed and involved in care planning, especially regarding any changes in a resident's health or medical status?
Personalized based on this facility's data
Key Review Excerpts
“Her physical and occupational therapists worked diligently to prepare her for discharge home. From day one she was comfortable and visibly content in her new environment”
“They don’t clean residents everyday. They are understaffed. Patients do not get changed in a timely manner. Residents who are not self fed wait hours to get fed then by the time they do the food is cold. It stinks of urine and feces in the halls.”
“She has been subjected to verbal and emotional abuse from the beginning. She has also received threats of physical abuse and her reports fall on deaf ears.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports leading to 11 deficiencies, with recurring concerns about accident prevention and safety, protection from abuse and neglect, and medication management. The facility shows a pattern of ongoing issues across surveys, with problems in resident assessment, infection control, and resident rights appearing repeatedly. While the facility has correction plans in place, the frequency of complaints and consistent deficiencies across multiple care areas suggest persistent quality concerns.
Sep 4, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Jul 8, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Jul 8, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Apr 25, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Mar 14, 2024Routine11
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 14, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Federal Penalties
Fine
Jul 8, 2025
$123,126
Payment Denial
Jul 8, 2025
35-day denial
Ownership & Operations
Who Operates This Facility
Greenhaven Health and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 23 of 44
Ownership & Management
Owners
Boice, Gale
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit greenhavenrehabcare.com
Medicare data downloads
Original nursing home datasets
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