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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 85 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Wellbrooke of Carmel has a middle-range Medicare overall rating. Strengths include modern, clean, and well-maintained facility. Some reviewers note concerns about chronic understaffing leading to long wait times for call lights (mentioned by 8 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Wellbrooke of Carmel presents a modern, aesthetically pleasing facility that many families praise for its clean environment and engaging activities. However, there is a distinct divide in experiences; while many report excellent rehab and compassionate care, a significant number of reviewers cite critical issues with understaffing, slow response times to call lights, and inconsistent medical oversight.
Quality Themes
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Concerns
Rating Trends
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Distribution · 89 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“Call lights shouldn’t be on for hours, aides shouldn’t be covering 20 rooms by themselves at night, and staff should administer medications to patients properly.”
“The Wellbrooke team was very supportive, and kind. It was an overwhelming time as her needs continued to change quickly. Wellbrooke came alongside to answer our hundred plus questions without being pushy or reverting to trite sales pitches.”
“The care on the rehab unit was average. The waits for care were long, but he was assisted out of bed and to the restroom as necessary. When he was transferred to the Memory Care, it was horrible.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have repeatedly filed complaints triggering 11 deficiencies, indicating ongoing concerns about care quality. The facility shows persistent problems across medication management, resident care planning and assessments, and basic care delivery, with issues recurring across multiple surveys. While most deficiencies show correction plans, some recent fire safety violations remain without correction plans, and the pattern of complaint-driven findings suggests families should thoroughly investigate current conditions before choosing this facility.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Feb 23, 2024
$15,646
Wellbrooke of Carmel
for profit
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 104 of 120
Owners
Witham Memorial Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
85 reviews from families & visitors
Official Website
Visit wellbrookeofcarmel.com
Medicare data downloads
Original nursing home datasets
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