Wellbrooke of Carmel
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 76 Google reviews
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What this means for your family
Wellbrooke of Carmel offers a beautiful, modern environment with excellent rehabilitation services and an engaging social calendar. However, families should be aware of persistent reports regarding understaffing and slow response times. We strongly recommend conducting a weekend visit and asking specifically about nurse-to-patient ratios on the night shift before making a decision.
Google Reviews
Google Reviews
76 reviews on Google“Wellbrooke of Carmel presents a modern, aesthetically pleasing facility that many families praise for its clean environment and engaging activities. However, there is a distinct divide in experiences; while many report excellent rehab and compassionate care, a significant number of reviewers cite critical issues with understaffing, slow response times to call lights, and inconsistent medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Engaging social activities and events
- Professional and effective rehabilitation therapy
- Welcoming and home-like atmosphere
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 8 reviewers)
- Inconsistent or poor quality of nursing care and medical oversight (mentioned by 6 reviewers)
- Cold, low-quality, or inconsistently served meals (mentioned by 4 reviewers)
- Poor communication and lack of follow-up from management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active social calendar; could you walk me through how you encourage residents to participate in these daily activities?
- 2With your current staffing levels, what is your standard protocol for responding to call lights, and how do you ensure residents receive timely assistance?
- 3Given that medical oversight is a top priority for our family, could you explain how your nursing team coordinates care and communicates updates to family members?
- 4I see that you are very engaged in responding to feedback online; what is your process for addressing family concerns or questions once a resident is moved in?
- 5We understand that nutrition is a big part of quality of life; how do you handle meal service to ensure that residents receive warm, high-quality, and consistent dining options?
- 6Since your facility has had some recent health inspection findings, what specific steps is your leadership team taking to improve those areas and ensure the highest standard of care?
Personalized based on this facility's data
Key Review Excerpts
“Call lights shouldn’t be on for hours, aides shouldn’t be covering 20 rooms by themselves at night, and staff should administer medications to patients properly.”
“The Wellbrooke team was very supportive, and kind. It was an overwhelming time as her needs continued to change quickly. Wellbrooke came alongside to answer our hundred plus questions without being pushy or reverting to trite sales pitches.”
“The care on the rehab unit was average. The waits for care were long, but he was assisted out of bed and to the restroom as necessary. When he was transferred to the Memory Care, it was horrible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 11 deficiencies, indicating ongoing concerns about care quality. The facility shows persistent problems across medication management, resident care planning and assessments, and basic care delivery, with issues recurring across multiple surveys. While most deficiencies show correction plans, some recent fire safety violations remain without correction plans, and the pattern of complaint-driven findings suggests families should thoroughly investigate current conditions before choosing this facility.
Jan 21, 2026Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 3, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 12, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 17, 2025Routine7
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 1, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Feb 23, 2024
$15,646
Ownership & Operations
Who Operates This Facility
Wellbrooke of Carmel
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 104 of 120
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit wellbrookeofcarmel.com
Medicare data downloads
Original nursing home datasets
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