Restoracy of Carmel
Strong Medicare quality ratings; families often praise innovative, home-like cottage layout. Still worth an in-person visit.
based on 51 Google reviews
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What this means for your family
The Restoracy of Carmel offers a uniquely intimate, home-like environment that is highly effective for rehabilitation and long-term care. When touring, we recommend asking specifically about current staff-to-resident ratios and how the facility manages staffing during weekends or holidays to ensure your loved one receives timely assistance.
Google Reviews
Google Reviews
51 reviews on Google“The Restoracy of Carmel (formerly Green House Cottages) is widely praised for its innovative, home-like "cottage" layout that features small resident groups and communal dining. While many families report exceptional, compassionate care and high-quality rehabilitation, a recurring concern involves inconsistent staffing levels and occasional delays in responsiveness. Families should weigh the facility's superior physical environment and strong clinical reputation against reports of potential understaffing during peak or weekend hours.”
Quality Themes
Tap a score for detailsStrengths
- Innovative, home-like cottage layout
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong rehabilitation and therapy outcomes
Concerns
- Inconsistent staffing levels and slow response times (mentioned by 3 reviewers)
- Management responsiveness to family inquiries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The cottage layout looks so much more home-like than a typical facility; how does this design help residents feel more comfortable and connected to each other?
- 2We've heard wonderful things about the rehabilitation and therapy outcomes here; could you tell us more about how the therapy team works with residents to reach their goals?
- 3How do you ensure that the nursing staff is able to provide timely responses to residents' needs, especially during busier shifts?
- 4What is the best way for us to stay in regular contact with the management team if we have questions about our loved one's care?
- 5Can you walk us through what a typical day looks like, including the types of social activities and meals provided for the residents?
- 6In the event of a medical emergency during the night, what are the specific protocols in place to ensure immediate care and communication with the family?
Personalized based on this facility's data
Key Review Excerpts
“The homes have only 12 rooms/baths, centered around a living room, dining room and kitchen. There is always a nurse on hand and 2 aides. The doctors, nurses, aides, occupational therapists, the office staff, ALL have been genuinely caring and compassionate.”
“My grandmother has been here for over a year and this is the best experience we have had with skilled nursing and memory care. The staff cares deeply about the needs of each patient and the ratio of staff to residents is the best I have found.”
“I loved the fact they cooked the meals right in the building, and had the residents eat together at a dining room table. However, I would say their staffing abilities are somewhat in question. Meals were consistently late.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 63 deficiencies across multiple surveys, with five complaint-triggered violations from families reporting issues. Recurring problems include fire safety violations, infection control failures, and medication management deficiencies that persist across recent surveys from 2022 to 2025. While the facility reports correcting issues, the repeated nature of safety and care violations, combined with family complaints about resident protection and accident prevention, suggests ongoing quality concerns that warrant careful consideration.
Feb 20, 2026Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 26, 2025Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Aug 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Feb 23, 2024Routine21
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Aug 3, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 5, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Restoracy of Carmel
for profit
Ownership & Management
Owners
Major Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit therestoracy.com
Medicare data downloads
Original nursing home datasets
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