Wellbridge of Fenton
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 95 Google reviews
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What this means for your family
While the physical facility is modern and the rehab therapy team is highly regarded, the facility has a recurring pattern of poor communication and slow response times. Families should be extremely cautious and perform unannounced visits, specifically monitoring how quickly staff respond to call lights and how effectively medication schedules are maintained.
Google Reviews
Google Reviews
95 reviews on Google“WellBridge of Fenton presents a stark contrast between its modern, upscale physical facility and the quality of care provided. While many reviewers praise the cleanliness, the bistro, and the physical therapy team, a significant number of families report serious concerns regarding neglect, slow response times to call lights, and poor communication from management. Potential families should be aware that experiences appear highly inconsistent, ranging from excellent rehabilitative support to reports of unsafe staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy programs
- High-quality bistro and dining options
- Friendly and helpful individual staff members
Concerns
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Understaffing and high staff turnover (mentioned by 7 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active bistro and dining area; how do you incorporate these social spaces into the daily schedule for residents?
- 2With the current staffing levels, what is the standard protocol for ensuring call lights are answered promptly, especially during evening and weekend shifts?
- 3I appreciate that the management team is very active in responding to feedback online; how do you maintain that same level of responsiveness when families have urgent questions or concerns about their loved one's care?
- 4Given the importance of medication accuracy, could you walk me through the specific checks and balances your team uses to prevent errors or delays in dispensing medication?
- 5I see that the facility has undergone recent inspections; what specific steps has the leadership team taken over the last year to address the staffing and communication challenges noted in those reports?
- 6How do you ensure that new staff members are quickly integrated into the care team to maintain consistency and quality for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are great! The food has been improving. They need to continue to hire nurseS and Cenas to continue supporting their team.”
“The care I received there was excellent. It took a few months of meticulous care, wonderful food, and the best physical therapy anyone could ask for to get me walking again and well enough to go home.”
“My mom was admitted to Wellbridge in Fenton she called me several times crying stating she has never been treated so badly in her life, i left a message with administration they never returned any of my calls and also the nurse manager never returned my call”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
WellBridge of Fenton has concerning patterns with families filing multiple complaints about safety hazards and pressure ulcer care issues recurring across recent surveys. The facility shows persistent problems in three key areas: medication management with repeated error rate violations, accident prevention and safety supervision, and wound care for pressure ulcers. While all deficiencies show correction dates, the recurring nature of safety and medication issues through 2024 suggests ongoing quality challenges families should carefully evaluate.
Jan 15, 2026Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 11, 2024Routine13
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 24, 2024Complaint6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 13, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Dec 6, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Wellbridge of Fenton
for profit
Chain Affiliation
The Wellbridge Group
8 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 8
Ownership & Management
Owners
E2g, LLC
Owner · Organization
Senior Care Equities no 16 LLC
Owner · Organization
Perry, Michael
Owner
Wronski, Frank
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit thewellbridgegroup.com
Medicare data downloads
Original nursing home datasets
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