Fenton Healthcare
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 101 Google reviews
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What this means for your family
Fenton Healthcare's physical therapy department is highly regarded for helping patients regain mobility, making it a potential option for short-term rehab. However, families must be extremely cautious regarding nursing care; please conduct unannounced visits to check for cleanliness and observe response times, as multiple recent reports indicate serious concerns regarding medication management and staff responsiveness.
Google Reviews
Google Reviews
101 reviews on Google“Fenton Healthcare receives highly polarized reviews, with many patients praising the physical therapy department for effective recovery support while others report severe lapses in nursing care and hygiene. While some families describe the staff as compassionate and attentive, multiple reports of neglect, slow response times, and unsanitary conditions suggest significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and supportive nursing staff
- Helpful administrative and admissions team
- Strong focus on patient rehabilitation
Concerns
- Slow response times to call lights and urgent patient needs (mentioned by 3 reviewers)
- Unsanitary conditions and strong odors (urine) (mentioned by 4 reviewers)
- Medication management errors or negligence (mentioned by 2 reviewers)
- Poor kitchen/dietary service and lack of attention to allergies (mentioned by 3 reviewers)
- Theft or loss of personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve your daily operations?
- 2Could you walk me through your current process for medication administration and how you ensure accuracy for each resident?
- 3What specific protocols are in place to ensure the facility maintains a fresh and sanitary environment throughout the day?
- 4How do you manage call light response times to ensure residents feel supported when they need immediate assistance?
- 5With your strong focus on rehabilitation, what kind of daily social or enrichment activities are available for residents who aren't in active therapy sessions?
- 6How does your dietary team coordinate with nursing staff to ensure that specific allergy requirements and nutritional needs are consistently met during mealtimes?
Personalized based on this facility's data
Key Review Excerpts
“The Physical and occupational Therapy staff were unbelievably professional. and effective. Dan, Megan and the two Tracy's got my roommate motivated to work through the pain and fear of falling.”
“The staff at Fenton Healthcare exhibited a consistent lack of compassion and professionalism. My mother was often left to soil herself, with staff instructing her to "go in her pants" instead of providing a”
“They would press nursing red button when they are choking on their mucus and can’t breath. Most of the time it takes way to long for nurse or aid to come and help them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Fenton Healthcare has a concerning pattern of recurring deficiencies across quality of care, resident rights, and fire safety systems over multiple surveys. Families have filed complaints leading to citations for financial protection violations and pressure ulcer care. While all issues have correction dates, problems with care planning, respiratory care, and fire safety systems persist across different inspection periods, suggesting ongoing operational challenges that families should carefully consider.
Apr 8, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 4, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 3, 2024Routine8
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 14, 2023Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Fenton Healthcare
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 2 of 84 (Best)
Ownership & Management
Owners
Mohammad a Qazi Living Trust Dated 09/26/97
Owner (parent company) · Organization
Qazi, Mohammad
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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