Wellbridge of Clarkston
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 130 Google reviews
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What this means for your family
While the facility is physically beautiful and offers excellent physical therapy, the recurring reports of severe neglect and slow response times are deeply concerning. If you choose this facility, you must be prepared to be a constant advocate for your loved one, as multiple families reported that their presence was the only thing ensuring basic care was provided.
Google Reviews
Google Reviews
130 reviews on Google“WellBridge of Clarkston is a visually appealing, modern facility that receives high praise for its physical therapy department and some individual staff members. However, it faces severe and recurring criticism regarding chronic understaffing, slow response times to call lights, and significant lapses in basic patient care, including medication management and hygiene. Families should be aware that while the environment is hotel-like, the quality of care appears highly inconsistent and potentially dangerous for patients with complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Modern, clean, and hotel-like facility design
- Some individual nurses and CNAs are described as caring and attentive
- Gourmet-style food options
Concerns
- Chronic understaffing leading to neglect (mentioned by 28 reviewers)
- Slow or non-existent response to call buttons (mentioned by 15 reviewers)
- Medication errors or failure to administer on time (mentioned by 9 reviewers)
- Poor communication with families and lack of updates (mentioned by 7 reviewers)
- Hygiene issues and failure to assist with bathing/toileting (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your formal process for keeping families updated on their loved one's daily health and care changes?
- 2Given that physical and occupational therapy are such strong highlights here, how do you integrate those services into the daily routine for residents who need extra support?
- 3What is your current protocol for ensuring call buttons are answered promptly, especially during shift changes or peak hours?
- 4Could you walk me through your process for medication administration and how you ensure accuracy and timeliness for residents?
- 5With the facility's modern, hotel-like design, what are some of the most popular social activities or communal events that help residents feel connected to the community?
- 6How does your nursing team coordinate with families to ensure that personal hygiene and bathing schedules are consistently met?
Personalized based on this facility's data
Key Review Excerpts
“My dad went to Wellbridge for rehab after a stay at the hospital. To say I am disappointed in the care he received at Wellbridge would be an understatement. Multiple times a day the nurse call button was pushed for support to get him help to go to the bathroom and not once did an employee respond to the call.”
“I had an injury which required me to go to a Rehab facility. I chose Well Bridge in Clarkston. From the moment I arrived, Dec.14th until I was released, Jan.27th I had the best care. Nurses were friendly as was the Nurses aids, Physical and Occupational Therapist, Lisa, Maria,and Lisa.”
“My mom was admitted into wellbridge 5/14/25 by 5-16 she started having hallucinations both audio and visual, I pointed it out to a nurse who responded with “ that’s normal for her”... Was not until 5/23 I requested her to be sent to an emergency room to be evaluated that I find out she had fallen 2 times in a week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 24 complaints triggering inspections at this facility, with recurring problems in medication management, care quality, and resident rights that persist across multiple recent surveys. Issues include medication errors, inadequate daily living assistance, pressure ulcer care failures, and insufficient nursing staff. While the facility reports correcting deficiencies, the pattern of ongoing complaints suggests systematic care problems that families should carefully evaluate before choosing this nursing home.
Mar 10, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 15, 2025Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 15, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 17, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Wellbridge of Clarkston
for profit
Chain Affiliation
The Wellbridge Group
8 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 8
Ownership & Management
Owners
E2g, LLC
Owner · Organization
Senior Care Equities 18 LLC
Owner · Organization
Wronski, Frank
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit thewellbridgegroup.com
Medicare data downloads
Original nursing home datasets
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