Watsonville Post Acute Center
Strong Medicare quality ratings; families often praise compassionate rehabilitation and therapy staff. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
While some patients find the therapy and certain staff members to be exceptionally caring, the facility has a recurring pattern of serious issues including theft of valuables and unresponsive nursing staff. If you choose this facility, you must implement your own system for monitoring your loved one's belongings and verify that call bells are being answered promptly.
Google Reviews
Google Reviews
26 reviews on Google“Families should exercise extreme caution due to serious allegations of theft, neglect, and poor communication. While some patients praise the physical therapy and the kindness of specific staff members, there are frequent reports of unresponsive call bells, unattended fall risks, and difficulty contacting loved ones via phone.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate rehabilitation and therapy staff
- Cleanliness noted by some current residents
- Friendly and polite administrative and housekeeping staff
Concerns
- Unresponsive call bells and patient neglect (mentioned by 4 reviewers)
- Theft of personal belongings and valuables (mentioned by 2 reviewers)
- Difficulty communicating with residents and staff via phone (mentioned by 3 reviewers)
- Poor food quality and small portions
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and therapy teams; could you tell us more about how they work with residents to maintain their mobility?
- 2How do you ensure that call bells are answered promptly, especially during the night shifts when fewer staff members are on duty?
- 3What steps are in place to ensure that medications are administered accurately and that any changes in a resident's condition are caught immediately?
- 4Could you describe the dining experience, specifically regarding how much control residents have over their meal portions and the variety of the menu?
- 5What is the best way for our family to stay in regular contact with the nursing staff and administration if we have questions about our loved one's care?
- 6How do you manage the security of residents' personal belongings and valuables within their rooms?
Personalized based on this facility's data
Key Review Excerpts
“I broke my shoulder in two places and stayed 31 days at WPAC. All of the staff there were amazing. From the administrators to the housekeeping staff, they all treated me like family and met my every need.”
“All of my mother's personal belongings have been stolen including her hearing aids that cost more than $1,000. Well over a year ago social services told me they would get her into the doctor to get new hearing aids. That never happened”
“The patients are taken good care of. I know I am. So be in this place please before you talk bad about it...”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns across multiple surveys with persistent issues in medication management, food safety, and infection control appearing repeatedly from 2021 through 2025. A family filed a complaint about accident hazards in 2023, indicating safety concerns. While all deficiencies show correction dates, the recurring nature of problems in core care areas suggests ongoing quality challenges that families should carefully consider.
Aug 29, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Mar 8, 2024Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 14, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 13, 2021Routine28
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Federal Penalties
Fine
Mar 8, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Watsonville Post Acute Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 7 of 31
Ownership & Management
Owners
Crescent Facilities Operations LLC
Owner · Organization
Bering Properties LLC
Owner (parent company) · Organization
Crescent Facilities Operations LLC
Owner (parent company) · Organization
Jenmax Enterprises LLC
Owner (parent company) · Organization
Jk-Csh Jv LLC
Owner (parent company) · Organization
Manhattan Five Partners LLC
Owner (parent company) · Organization
Win Win Enterprises, LLC
Owner (parent company) · Organization
Bh Alliance
Owner (parent company) · Organization
The Jacob Wintner Trust
Owner (parent company) · Organization
The Wintner Living Trust Dated 7/08/1992
Owner (parent company) · Organization
Wintner, Jacob
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit watsonvillepostacute.com
Medicare data downloads
Original nursing home datasets
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