Watsonville Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 15 Google reviews
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What this means for your family
While this facility has demonstrated an ability to provide excellent rehabilitation for stroke and surgery patients, recent trends are deeply concerning. Families should prioritize verifying medication management protocols and staff responsiveness, as multiple recent reports indicate significant lapses in communication and patient supervision.
Google Reviews
Google Reviews
15 reviews on Google“Families should exercise extreme caution, as recent reviews highlight severe concerns regarding neglect, poor communication, and failure to manage medications for high-risk patients. While some rehab patients have reported successful recoveries and excellent therapy, multiple recent reports describe a decline in care quality and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation for stroke and surgery recovery
- Compassionate physical and occupational therapy
- Engaging social activities like holiday dinners and birthday celebrations
Concerns
- Unprofessional or unresponsive nursing staff (mentioned by 3 reviewers)
- Failure to provide medication records or communicate medical changes (mentioned by 2 reviewers)
- Patient safety issues including falls and unexplained bruising (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your holiday dinners and birthday celebrations; what other social activities do you have planned for the residents this month?
- 2Since we are looking for great rehabilitation support, could you tell us more about how your physical and occupational therapy teams work with residents recovering from surgery or strokes?
- 3How do you ensure that all medication changes are documented clearly and that the family is notified immediately when a doctor adjusts a prescription?
- 4What specific protocols do you have in place to prevent falls and ensure resident safety during the night or when staff are busy?
- 5How do you facilitate regular communication between the nursing staff and family members to ensure we are always up-to-date on any changes in our loved one's health?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with the attending physician?
Personalized based on this facility's data
Key Review Excerpts
“Spent 3 and 1/2 months as a victim of a stroke. I went from near vegetable to walking out of the place on my own aided only by a walker. Recieved the finest care, and encouragement the staff is awesome.”
“Nursing, dietary, activities, housekeeping, physical and occupational therapy services were all professional, respectful, and most of all showed great compassion.”
“I requested 3 times for my mom's medication record and the nurse never provided me with the record. My mom is going to through cancer and I don't RECOMMEND ANYONE THAT HAS CANCER TO STAY IN THAT PLACE!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
1
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Three families filed complaint reports triggering inspections that found deficiencies in accident prevention, medication management, and abuse reporting procedures. The facility shows persistent problems across multiple areas including medication management, food service, care planning, and fire safety systems that recur across surveys from 2022 to 2024. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during your visit.
Jan 9, 2026Routine12
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Aug 19, 2024Routine21
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Aug 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 22, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 6, 2022Routine22
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Federal Penalties
Fine
Aug 22, 2023
$44,488
Ownership & Operations
Who Operates This Facility
Watsonville Nursing Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 15 of 31
Ownership & Management
Owners
Crescent Facilities Operations LLC
Owner · Organization
Bering Properties LLC
Owner (parent company) · Organization
Jenmax Enterprises LLC
Owner (parent company) · Organization
Jk-Csh Jv LLC
Owner (parent company) · Organization
Manhattan Five Partners LLC
Owner (parent company) · Organization
Win Win Enterprises, LLC
Owner (parent company) · Organization
Bh Alliance
Owner (parent company) · Organization
The Jacob Wintner Trust
Owner (parent company) · Organization
The Wintner Living Trust Dated 7/08/1992
Owner (parent company) · Organization
Wintner, Jacob
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit watsonvillepostacute.com
Medicare data downloads
Original nursing home datasets
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