Manresa Healthcare Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 37 Google reviews
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What this means for your family
The facility has shown a significant upward trend in quality and cleanliness following its change in ownership in 2025. Families can feel confident in the highly attentive nursing and therapy teams, but should verify that dietary preferences are being communicated accurately to the kitchen staff.
Google Reviews
Google Reviews
37 reviews on Google“Since a change in ownership in July 2025, Manresa Healthcare Center has received significant praise for its improved cleanliness, organization, and highly attentive nursing staff. While recent reviews are overwhelmingly positive regarding rehab and long-term care, one historical review noted severe issues with bathroom sanitation and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation and therapy services
- Hands-on and present management
Concerns
- Food service communication issues
- Historical issues with bathroom sanitation and staff neglect
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
The owner provides highly personalized, empathetic, and detailed responses that reference specific family members, staff members, and individual patient experiences. They frequently acknowledge the reviewer's professional background or specific anecdotes shared in the text.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; what are your daily routines for ensuring the resident living areas and bathrooms stay pristine?
- 2We noticed management is very active and present in the halls; how often does the leadership team interact directly with the residents and their families?
- 3Could you tell us more about how the nursing team manages resident care during the night shifts to ensure everyone is getting the attention they need?
- 4How does the kitchen staff communicate with residents regarding their meal preferences and any specific dietary needs?
- 5What kind of daily activities or social programs do you have in place to keep the residents engaged and active?
- 6In the event of a sudden medical change or an emergency after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff across the board, from housekeeping to management, are genuine, show empathy, are hands on, and put their patients first.”
“Manresa Healthcare Center was a blessing for my mom during her rehab stay. The staff is incredibly caring, professional, and attentive— they made her feel comfortable and supported every step of the way.”
“I have been an RN all my adult life and thus tend to be very critical of medical facilities and personnel. ... I was hospitalized recently in March 2026, for RSV with pneumonia after which I was expected to transfer to an acute nursing facility to transition home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Manresa Healthcare Center shows persistent deficiencies across multiple surveys, with concerning patterns in infection control appearing in four of five inspections and nutrition/dietary issues recurring in three surveys. One family filed a complaint regarding failure to report suspected abuse or neglect. While the facility corrects issues when cited, the repeated problems with infection control, food safety and preparation, and fire safety systems suggest ongoing operational challenges that families should carefully consider before placement.
Nov 18, 2025Routine12
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 20, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 12, 2024Routine23
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Aug 17, 2023Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jul 29, 2022Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Ownership & Operations
Who Operates This Facility
Manresa Healthcare Center
for profit
Ownership & Management
Owners
The Murphy 1980 Trust
Owner · Organization
The Murphy Family 2012 Irrevocable Trust
Owner · Organization
Murphy, Heidi
Owner (parent company)
Murphy, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit manresahc.com
Medicare data downloads
Original nursing home datasets
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