Waterville Residential Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 43 Google reviews
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What this means for your family
This facility has a strong rehabilitation team that has helped many residents regain mobility, but there are recurring, serious reports of neglect and slow response times. When touring, we strongly recommend observing how quickly staff respond to call bells and asking specifically about their protocols for hygiene and communication with families.
Google Reviews
Google Reviews
43 reviews on Google“Waterville Residential Care Center receives highly polarized feedback, with some families praising the physical therapy department and compassionate staff, while others report severe neglect and hygiene issues. Critical concerns include slow response times to call bells, poor communication, and potential failures in basic patient care such as hydration and hygiene. Families should be aware that experiences appear to vary significantly, with some reporting excellent rehabilitation outcomes and others describing distressing neglect.”
Quality Themes
Tap a score for detailsStrengths
- Strong physical and occupational therapy department
- Compassionate and attentive nursing staff (in positive reviews)
- Engaging activities and animal therapy programs
- Scenic and quiet location
Concerns
- Slow response to call bells and patient requests (mentioned by 4 reviewers)
- Poor hygiene and failure to change soiled garments (mentioned by 3 reviewers)
- Neglect leading to medical emergencies or hospitalizations (mentioned by 4 reviewers)
- Inadequate communication and difficulty reaching staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you coordinate those sessions with the daily activity schedule to ensure residents stay engaged?
- 2I noticed that responsiveness to call bells is a priority for families; what is the current internal process for ensuring staff attend to these requests promptly?
- 3Could you walk me through your protocol for monitoring hygiene and garment changes, especially for residents who require more frequent assistance?
- 4With the recent focus on communication, what is the best way for family members to receive regular updates on their loved one's health and care status?
- 5How does your nursing team manage medication administration and documentation to ensure accuracy and safety for all 92 residents?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and notifying the family, and how do you handle transitions to the hospital?
Personalized based on this facility's data
Key Review Excerpts
“They now have him walking, dressing himself and teaching him to make smart choices. Thanks to all their hard work he is coming home very soon.”
“My father was placed there for rehabilitation and later made permenant. Needless to say he was walking before he went there and 2 1/2 moths later was and still is unable to walk. He was completely neglected. Left in soiled garments for hours.”
“See several nurses at 1 time gathered in nurses station sitting around talking while call bells go off continuously. Rang the bell to have help getting grandmother to bathroom 20 mins still noone came had to get someone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple surveys, with families filing recent complaints about resident care and safety supervision. Fire safety and building maintenance problems persist across all four surveys, including repeated deficiencies in emergency exits, fire protection systems, and electrical equipment. Food service quality and medication management also appear as ongoing concerns, though all violations have correction dates provided by the facility.
Aug 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 10, 2024Routine20
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 7, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Sep 11, 2020Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Ownership & Operations
Who Operates This Facility
Waterville Residential Care Center
for profit
Ownership & Management
Owners
Harding-Staelens, Judith
Owner
Murabito, Joseph
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit watervillecares.com
Medicare data downloads
Original nursing home datasets
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