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Limited public data on Lutheran Home Cottages. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 23 Google reviews
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Every family's needs are unique. We encourage you to visit Lutheran Home Cottages in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Lutheran Home Cottages presents a highly inconsistent experience, with some families praising the kind staff and engaging activities, while others report severe neglect and staffing shortages. Recurring complaints highlight significant delays in call-bell response times and hygiene concerns, particularly in the Gordon rehabilitation unit. Families should be aware that care quality appears to fluctuate heavily based on the specific shift and staff members on duty.
Quality Themes
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Concerns
Rating Trends
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Distribution · 24 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The gentleman playing the music trivia game spoke to the individuals with kindness and respect. He was very polite and nurturing and included everyone.”
“There is no consistency with care levels day to day. Sometimes we walk in and the staff are happy, patients are being cared for and other days the place smells and workers are slowly wondering around and cell phone in their hands.”
“My father's first day in the rehabilitation he called me at 1:53 said no one has come to help him to the bathroom. At 3:55 he called again over 2 hrs later since he got the call bell and no one came.”
Source: NY Dept. of Health
Key Findings
6 violations from 8 inspections
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Resident services.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Consumer and resident protections.
Environmental standards
Environmental standards
Personnel
Records and reports
The Lutheran Home of Central New York, INC.
for profit
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Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit lutherancare.org
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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