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Lutheran Home Cottages
Assisted Living in Clinton, NY
114 Utica Road, Clinton, NY 13323
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The essentials for your family
About this listing: Catalog updated Aug 1, 2026. Current services and availability are unconfirmed.
| License status in source data | Active | Source records |
|---|---|---|
| Google reviews | 3.3 / 523 reviews | Public opinions; not a clinical assessment. Review feedback |
| Monthly cost | Not published | Ask for the full monthly cost, including care fees and one-time charges. |
| Payment options | Ask the provider | Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs. |
| Availability | Confirm directly | We don't have live openings. Ask about current availability, waiting lists, and move-in timing. Reported capacity: 14 residents. This is not the number of openings. Contact information |
| Care & support | Assisted living | What this care includesUsually offers housing and help with everyday tasks, such as bathing and dressing. This describes the care category. Confirm support for your family member's needs. Understand care types |
NY DOH (NY Dept. of Health): view the official record (opens in a new tab)
What this means for your family
Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
Your next step: feel prepared for the first call.
You don't need to know everything. Start with these questions.
- Can you meet my family member’s current care needs, and what happens if those needs change?
- What is the full monthly cost, including care fees, deposits, and services charged separately?
- Do you have availability, and which payment options do you accept?
3 more questions for your visit
- Who provides care during the day and overnight, and how do you handle medical emergencies?
- What would a typical day look like, and can we meet residents and their families?
- How will you keep our family informed and handle a concern we raise?
Google reviews
24 public Google reviews availableLutheran Home Cottages presents a highly inconsistent experience, with some families praising the kind staff and engaging activities, while others report severe neglect and staffing shortages. Recurring complaints highlight significant delays in call-bell response times and hygiene concerns, particularly in the Gordon rehabilitation unit. Families should be aware that care quality appears to fluctuate heavily based on the specific shift and staff members on duty.
Strengths
- Kind and nurturing staff members
- Engaging activities and social interaction
- Effective rehabilitation services for some patients
Concerns
- Significant delays in call-bell response times and assistance with basic needs (mentioned by 4 reviewers)
- Inadequate staffing levels (e.g., high patient-to-aide ratios) (mentioned by 3 reviewers)
- Hygiene and cleanliness issues (mentioned by 2 reviewers)
What reviewers talk about
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Staff experiences
While some reviewers praise kind employees, multiple others report staff being inattentive, using cell phones, or failing to respond to call bells.
Communication
Reviewers expressed frustration with the lack of accountability and difficulty reaching medical staff.
Cleanliness
Multiple reviewers mentioned issues with hygiene, including patients left in soiled clothing and the facility having an unpleasant smell.
Food & dining
A recent review noted that residents seemed to enjoy their lunch, specifically mentioning turkey sandwiches, chili, and cornbread.
Daily activities
A reviewer specifically praised a music trivia game that was nurturing and inclusive for residents.
See model sentiment scores and method
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
| Staff experiences | 4.0 / 10 |
|---|---|
| Communication | 2.0 / 10 |
| Cleanliness | 3.0 / 10 |
| Food & dining | 8.0 / 10 |
| Daily activities | 9.0 / 10 |
Rating trends
Tap a year to see what changed
| 5 stars | 10 |
|---|---|
| 4 stars | 4 |
| 3 stars | 2 |
| 2 stars | 1 |
| 1 star | 7 |
How they respond to reviews
0%response rate
Key review excerpts
“The gentleman playing the music trivia game spoke to the individuals with kindness and respect. He was very polite and nurturing and included everyone.”
Memory care family member, 20265 of 5 stars
“There is no consistency with care levels day to day. Sometimes we walk in and the staff are happy, patients are being cared for and other days the place smells and workers are slowly wondering around and cell phone in their hands.”
Long-term resident's family, 20233 of 5 stars
Show all 3 excerpts
“My father's first day in the rehabilitation he called me at 1:53 said no one has come to help him to the bathroom. At 3:55 he called again over 2 hrs later since he got the call bell and no one came.”
Rehab patient's family, 20252 of 5 stars
Source: 24 Google reviews in the current analysis setLatest review retrieval: Jul 5, 2026
State inspection history
State inspections
Source: NY Dept. of Health
8total
6deficiencies
Deficiencies are problems inspectors found.
Key findings
6 violations from 8 inspections
Jan 16, 2026ComplaintNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
Oct 8, 2025ComplaintNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
Jun 17, 2025RoutineNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
Nov 12, 2024Routine1 deficiency reported1
Apr 16, 2024ComplaintNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
Nov 10, 2023RoutineNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
Jul 28, 2023Routine4 deficiencies reported4
4 deficiencies reported
View official report (opens in a new tab)
1001.8 (f) (1)-(2) (i-ii)
Consumer and resident protections.
487.11 (k) (1-3)
Environmental standards
487.11 (h) (5)
Environmental standards
487.9 (a) (8)
Personnel
Mar 24, 2023Other1 deficiency reported1
Ownership & operations
Who operates this facility
| Owner / operator | The Lutheran Home of Central New York, INC. |
|---|---|
| Organization type | for profit |
Contact
Make the next step your own.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
More contact options
- Provider website (opens in a new tab)
- Get directions (opens in a new tab)
- 114 Utica Road, Clinton, NY 13323
Sources & records
State record details
| License number | 510-E-009 |
|---|---|
| Reported license status | active |
Confirm current status with NY Dept. of Health.
- Google Maps (opens in a new tab)Photos, directions & neighborhood info
- Google Reviews (opens in a new tab)23 reviews from families & visitors
- Official Website (opens in a new tab)Visit lutherancare.org
- NY DOH: view the official record (opens in a new tab)Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources: Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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