Lutheran Home Cottages
Limited public data on Lutheran Home Cottages. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 23 Google reviews
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What this means for your family
While some families report positive social engagement and successful rehabilitation, the facility suffers from inconsistent care and significant staffing challenges. We strongly advise you to visit during off-hours or weekends to observe the staff-to-patient ratio and response times yourself, as these are the most frequently cited areas of concern.
Google Reviews
Google Reviews
23 reviews on Google“Lutheran Home Cottages presents a highly inconsistent experience, with some families praising the kind staff and engaging activities, while others report severe neglect and staffing shortages. Recurring complaints highlight significant delays in call-bell response times and hygiene concerns, particularly in the Gordon rehabilitation unit. Families should be aware that care quality appears to fluctuate heavily based on the specific shift and staff members on duty.”
Quality Themes
Tap a score for detailsStrengths
- Kind and nurturing staff members
- Engaging activities and social interaction
- Effective rehabilitation services for some patients
Concerns
- Significant delays in call-bell response times and assistance with basic needs (mentioned by 4 reviewers)
- Inadequate staffing levels (e.g., high patient-to-aide ratios) (mentioned by 3 reviewers)
- Hygiene and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the intimate size of the 14-resident cottages, how does your team ensure that each resident receives prompt attention when they need assistance with daily tasks?
- 2I understand that maintaining a high standard of cleanliness is a priority; could you walk me through your daily housekeeping schedule and how you ensure the cottages remain fresh and tidy?
- 3Since social interaction is a highlight here, what are some of the most popular activities that residents are currently participating in together?
- 4How do you manage staffing levels during peak times to ensure that call-bell response times remain consistent throughout the day and night?
- 5In terms of communication, what is the best way for our family to stay updated on our loved one's care and any changes in their health status?
- 6What protocols do you have in place for medical emergencies, and how do you coordinate with local healthcare providers to ensure residents get the care they need quickly?
Personalized based on this facility's data
Key Review Excerpts
“The gentleman playing the music trivia game spoke to the individuals with kindness and respect. He was very polite and nurturing and included everyone.”
“There is no consistency with care levels day to day. Sometimes we walk in and the staff are happy, patients are being cared for and other days the place smells and workers are slowly wondering around and cell phone in their hands.”
“My father's first day in the rehabilitation he called me at 1:53 said no one has come to help him to the bathroom. At 3:55 he called again over 2 hrs later since he got the call bell and no one came.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
6 violations from 7 inspections
Oct 8, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 17, 2025RoutineCleanReport
No deficiencies found during this inspection.
Nov 12, 2024Routine
Resident services.
Apr 16, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Nov 10, 2023RoutineCleanReport
No deficiencies found during this inspection.
Jul 28, 2023Routine
Environmental standards
Environmental standards
Consumer and resident protections.
Personnel
Mar 24, 2023Other
Records and reports
Ownership & Operations
Who Operates This Facility
The Lutheran Home of Central New York, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit lutherancare.org
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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