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Lutheran Home of Central New York
Assisted Living in Clinton, NY
108 Utica Road, Clinton, NY 13323
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The essentials for your family
About this listing: Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
| License status in source data | Active | Source records |
|---|---|---|
| Google reviews | 3.3 / 523 reviews | Public opinions; not a clinical assessment. Review feedback |
| Monthly cost | Not published | Ask for the full monthly cost, including care fees and one-time charges. |
| Payment options | Ask the provider | Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs. |
| Availability | Confirm directly | We don't have live openings. Ask about current availability, waiting lists, and move-in timing. Reported capacity: 68 residents. This is not the number of openings. Contact information |
| Care & support | Assisted living | What this care includesUsually offers housing and help with everyday tasks, such as bathing and dressing. This describes the care category. Confirm support for your family member's needs. Understand care types |
NY DOH (NY Dept. of Health): view the official record (opens in a new tab)
What this means for your family
Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
Your next step: feel prepared for the first call.
You don't need to know everything. Start with these questions.
- Can you meet my family member’s current care needs, and what happens if those needs change?
- What is the full monthly cost, including care fees, deposits, and services charged separately?
- Do you have availability, and which payment options do you accept?
3 more questions for your visit
- Who provides care during the day and overnight, and how do you handle medical emergencies?
- What would a typical day look like, and can we meet residents and their families?
- How will you keep our family informed and handle a concern we raise?
Google reviews
45 public Google reviews availableReviews for the Lutheran Home of Central New York are highly polarized, with significant concerns regarding staffing ratios and response times for call bells. While some families praise the kindness of individual staff members and the quality of rehabilitation therapy, others report serious neglect, including long waits for hygiene assistance and a lack of safety protocols for fall-risk patients. The facility's aging infrastructure and inconsistent care standards are recurring themes that potential families should carefully evaluate.
Strengths
- Kind and respectful individual staff members
- Effective rehabilitation therapy programs
- Engaging social activities and games
Concerns
- Severe understaffing leading to long wait times for assistance (mentioned by 5 reviewers)
- Lack of safety equipment for fall-risk patients (mentioned by 2 reviewers)
- Inconsistent care quality and hygiene standards (mentioned by 2 reviewers)
What reviewers talk about
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Staff experiences
While some staff are described as kind, multiple reports of neglect and slow response times significantly lower the score.
Communication
Families reported difficulty reaching doctors and receiving consistent updates on patient care.
Cleanliness
Multiple reviewers mentioned concerns about odors and the facility being a breeding ground for germs.
Food & dining
Recent visitors noted that residents enjoyed the meals provided during their visits.
Daily activities
Visitors specifically praised the music trivia and interactive games provided for residents.
Medication support
Reviewers expressed frustration over the lack of in-person physician oversight and reliance on tele-medicine.
See model sentiment scores and method
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
| Staff experiences | 4.0 / 10 |
|---|---|
| Communication | 3.0 / 10 |
| Cleanliness | 3.0 / 10 |
| Food & dining | 8.0 / 10 |
| Daily activities | 9.0 / 10 |
| Medication support | 2.0 / 10 |
Rating trends
Tap a year to see what changed
| 5 stars | 18 |
|---|---|
| 4 stars | 5 |
| 3 stars | 4 |
| 2 stars | 3 |
| 1 star | 15 |
How they respond to reviews
0%response rate
Key review excerpts
“The gentleman playing the music trivia game spoke to the individuals with kindness and respect. He was very polite and nurturing and included everyone.”
Visitor, 20265 of 5 stars
“My father's first day in the rehabilitation he called me at 1:53 said no one has come to help him to the bathroom. At 3:55 he called again over 2 hrs later since he got the call bell and no one came.”
Family member of rehab patient, 20252 of 5 stars
Show all 4 excerpts
“This place is hit or miss depending on who is working. There is no consistency with care levels day to day.”
Family member, 20233 of 5 stars
“2 aides for 40 patients!!!!! Totally uncalled for....”
Family member, 20241 of 5 stars
Source: 45 Google reviews in the current analysis setLatest review retrieval: Jul 4, 2026
State inspection history
State inspections
Source: NY Dept. of Health
10total
6deficiencies
Deficiencies are problems inspectors found.
Key findings
6 violations from 10 inspections
Sep 23, 2025ComplaintNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
Jul 3, 2025ComplaintNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
Jun 11, 2025ComplaintNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
Jan 30, 2025Complaint3 deficiencies reported3
3 deficiencies reported
View official report (opens in a new tab)
487.7 (f) (5)
Resident services
487.7 (d) (1) (iv)
Resident services
487.7 (g) (3)
Resident services
Jan 16, 2025ComplaintNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
Nov 15, 2024ComplaintNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
Aug 13, 2024Complaint2 deficiencies reported2
2 deficiencies reported
View official report (opens in a new tab)
487.7 (d) (1) (iv)
Resident services
487.9 (a) (15)
Personnel
Oct 3, 2023Routine1 deficiency reported1
Show all 10 inspections
Aug 3, 2023ComplaintNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
Jun 22, 2023ComplaintNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
Ownership & operations
Who operates this facility
| Owner / operator | Lutheran Home of Central NY |
|---|---|
| Organization type | for profit |
Contact
Make the next step your own.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
More contact options
- Provider website (opens in a new tab)
- Get directions (opens in a new tab)
- 108 Utica Road, Clinton, NY 13323
Sources & records
State record details
| License number | 510-E-007 |
|---|---|
| Reported license status | active |
Confirm current status with NY Dept. of Health.
- Google Maps (opens in a new tab)Photos, directions & neighborhood info
- Google Reviews (opens in a new tab)23 reviews from families & visitors
- Official Website (opens in a new tab)Visit lutherancare.org
- NY DOH: view the official record (opens in a new tab)Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources: Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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