Lutheran Home of Central New York

Strengths

• Kind and respectful individual staff members
• Effective rehabilitation therapy programs
• Engaging social activities and games

Concerns

• Severe understaffing leading to long wait times for assistance (mentioned by 5 reviewers)
• Lack of safety equipment for fall-risk patients (mentioned by 2 reviewers)
• Inconsistent care quality and hygiene standards (mentioned by 2 reviewers)

How They Respond to Reviews

Questions for Your Tour

• 1I noticed you have some wonderful social activities and games; could you walk me through how you encourage residents to participate in these programs throughout the week?
• 2With 68 residents in the home, how do you ensure that each individual receives timely assistance when they press their call button?
• 3For residents who are at a higher risk for falls, what specific safety equipment or monitoring protocols do you have in place to keep them secure?
• 4I understand that consistent care is important to our family; how do you maintain your hygiene and cleaning standards on a daily basis?
• 5Could you explain your current process for medication management and how you ensure accuracy and consistency for residents?
• 6How do you keep families updated and involved, especially when there are changes in a resident's care plan or health status?

Personalized based on this facility's data