Waterford Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 77 Google reviews
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What this means for your family
While the facility has a strong reputation for physical therapy and specific nursing staff, the recurring reports of neglect and administrative issues are concerning. If you choose this facility, ensure you have a family member present daily to monitor care, and be prepared to advocate strongly regarding medication and hygiene needs.
Google Reviews
Google Reviews
77 reviews on Google“Waterford Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising specific nursing and therapy staff for their compassion and effectiveness during recovery. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, administrative incompetence, and aggressive insurance-related practices. Potential families should be aware that while some report excellent rehabilitation outcomes, others describe a facility struggling with basic care standards and communication.”
Quality Themes
Tap a score for detailsStrengths
- Effective and consistent physical therapy
- Compassionate and attentive individual nursing staff
- Successful post-surgery rehabilitation outcomes
- In-house dialysis program
Concerns
- Neglect and poor hygiene (bedsores, unclean rooms, lack of bathing) (mentioned by 7 reviewers)
- Understaffing and slow response times (mentioned by 5 reviewers)
- Rude, unprofessional, or unhelpful administrative/admissions staff (mentioned by 5 reviewers)
- Medication management errors or over-sedation (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your facility offers an in-house dialysis program; how do you coordinate that care with the nursing team to ensure residents are comfortable before and after their sessions?
- 2Given that physical therapy is a noted strength here, how do you integrate those rehab goals into the daily routine for residents who are not in a short-term recovery program?
- 3I see that you are very active in responding to family feedback online; what is the best way for us to communicate directly with the leadership team if we have a concern about daily care or hygiene?
- 4To help us understand the level of support, could you walk us through your current process for ensuring consistent room cleanliness and regular bathing schedules for residents?
- 5How does your nursing team manage medication administration to ensure accuracy, and what is the protocol if a family member has questions about a change in a resident's medication?
- 6With a capacity of 214 residents, what steps do you take to ensure that staff response times remain prompt and that residents feel their individual needs are being heard throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The therapy was consistent and on target and she made a lot of progress. She was barely able to stand up and she left walking.”
“They offer an amazing inhouse dialysis program where she receives shorter sessions of dialysis 5 times a week which really helped her so she wasn't as tired and she can have the time to participate in the rehabilitation.”
“The nursing staff is awful, they are only concerned with giving out medications and forget everything else that goes with caring for the patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring deficiencies across multiple surveys, with the most consistent problems in resident assessment and care planning, privacy protection, and quality assurance oversight. The same issues with accurate resident assessments and keeping medical records confidential have appeared in all three recent surveys (2022, 2023, 2024), suggesting persistent challenges despite reported corrections. Additional concerns include respiratory care, building safety systems, and infection control, though all deficiencies show correction dates from the provider.
Mar 5, 2026Routine8
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Keep all essential equipment working safely.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 15, 2024Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 13, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Ownership & Operations
Who Operates This Facility
Waterford Nursing and Rehabilitation Center
for profit
Chain Affiliation
Ventura Services
14 facilities nationwide
Chain avg rating: 2.9/5 · Rank 3 of 10
Ownership & Management
Owners
Waterford Holdco LLC
Owner · Organization
Agrp 2011 Trust
Owner (parent company) · Organization
Deborah Philipson 2011 Family Trust
Owner (parent company) · Organization
Philipson Family Limited Liability Company, LLC
Owner (parent company) · Organization
Bengio, Jacob
Owner (parent company)
Kraus, Abraham
Owner (parent company)
Paritzky, Jeremie
Owner (parent company)
Schaffer, Daniel
Owner (parent company)
Tessler, Naomi
Owner (parent company)
Philipson, Bent
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Gabrielle
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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