Palmetto Care Center and Rehab
Strong Medicare quality ratings; families often praise warm, attentive nursing and cna staff. Still worth an in-person visit.
based on 294 Google reviews
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What this means for your family
This facility is highly regarded for its warm, attentive staff and effective rehabilitation programs, making it a strong candidate for recovery. However, families should proactively discuss supply availability and noise management with the administration to ensure these concerns do not impact their loved one's stay.
Google Reviews
Google Reviews
294 reviews on Google“Palmetto Care Center and Rehab receives overwhelming praise for its dedicated, compassionate staff and clean, welcoming environment. While many families report excellent experiences with rehabilitation services and nursing care, a small number of reviewers have raised serious concerns regarding inconsistent supply availability, noise levels, and communication gaps.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility
- Effective rehabilitation therapy programs
- Responsive and professional administrative team
Concerns
- Inconsistent availability of basic supplies (e.g., incontinence products) (mentioned by 2 reviewers)
- Loud, disruptive environment affecting patient rest (mentioned by 2 reviewers)
- Communication breakdowns between staff and families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 4-star staffing rating, how do you ensure that residents' personal needs, such as the timely availability of daily supplies like incontinence products, are consistently met?
- 2With your focus on rehabilitation, what specific steps does the team take to manage noise levels and ensure a peaceful, restorative environment for residents during rest hours?
- 3I noticed the facility has a high volume of positive feedback regarding your nursing staff; what is your process for keeping families updated and maintaining clear, proactive communication regarding a resident's care plan?
- 4Since you maintain a 5-star overall CMS rating, could you walk me through how you handle medical emergencies or sudden changes in a resident's health status during the night or on weekends?
- 5With 90 residents, how do you tailor the daily activity schedule to ensure that even those in rehabilitation feel engaged and connected to the broader community?
- 6How does your leadership team approach addressing and resolving concerns when they are brought to your attention, ensuring that families feel heard and supported?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing and great service! ... Our grandfather talks every day about how well he was treated and that means the world to us.”
“My mother was a resident at palmetto care center for 3 years, until she passed . Beautiful facility , the staff are dedicated and take care of the resident.”
“My dad has been at this place for a month. They give him awesome attention and abundant love. The therapist are top notch, and the food is of high quality.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Palmetto Care Center has a moderate inspection record with 7 deficiencies across 3 surveys, all corrected by the facility. The most recurring issues involve resident rights (including privacy of medical records and dignified treatment) and safety concerns (accident prevention and respiratory care). No complaints were filed by families, and deficiencies appear isolated to specific survey periods rather than persistent problems.
Feb 26, 2026Routine6
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 27, 2025Routine2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 28, 2023Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Palmetto Care Center and Rehab
for profit
Chain Affiliation
FL Snf Trust
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 2 of 46 (Best)
Ownership & Management
Owners
Palmetto Nursing Holdco
Owner · Organization
FL Master Opco Holdco II LLC
Owner (parent company) · Organization
FL Snf Trust I
Owner (parent company) · Organization
FL Snf Trust II
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
294 reviews from families & visitors
Official Website
Visit palmettocarecenter.com
Medicare data downloads
Original nursing home datasets
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