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Nursing HomeMedicaid

Susanna Wesley Health Center

Strong Medicare quality ratings; families often praise highly effective wound care specialists. Still worth an in-person visit.

5300 W 16th Avenue, Hialeah, FL 33012120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 121 Google reviews

5
4
3
2
1
Susanna Wesley Health Center Nursing Home in Hialeah, FL — Street View
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What this means for your family

While the facility has a highly regarded wound care and rehab team, the frequency of reports regarding neglect and poor hygiene is concerning. If you choose this facility, it is essential to visit daily, monitor your loved one's nutrition and hygiene personally, and establish a direct line of communication with a specific supervisor rather than relying on the general nursing desk.

Google Reviews

Google Reviews

121 reviews on Google
Susanna Wesley Health Center receives highly polarized feedback, with many families praising the dedicated wound care and physical therapy teams, while others report severe neglect and poor communication. While some long-term residents and rehab patients feel well-cared for, numerous reviewers cite significant issues with hygiene, inadequate staffing, and poor nutritional standards. Families considering this facility should be aware of these inconsistencies and perform frequent, unannounced visits to monitor their loved one's care.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean4.0Activities6.0Meds3.0Memory2.0Comms2.0ValueN/A

Strengths

  • Highly effective wound care specialists
  • Strong physical and speech therapy departments
  • Compassionate and attentive individual staff members
  • Cleanliness in specific wings or areas

Concerns

  • Neglect regarding hygiene, including failure to change diapers and residents left in soiled clothing (mentioned by 12 reviewers)
  • Poor communication with family members and unresponsive management/nursing staff (mentioned by 9 reviewers)
  • Inadequate or inappropriate nutrition for residents with specific medical needs (mentioned by 6 reviewers)
  • Understaffing leading to long wait times for basic assistance (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'17(2)'19(3)'22(3)'24(19)'26(27)

Distribution · 108 analyzed

5
68
4
3
3
2
2
3
1
32
23 reviews posted between Aug 13, 2021Aug 17, 2021 · 23 were 5-star
10 reviews posted between Aug 15, 2021Aug 17, 2021 · 10 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your wound care and therapy specialists; how do you coordinate their expertise with the daily nursing care plan?
  • 2What specific protocols are in place to ensure residents are checked frequently for hygiene and clothing changes throughout the day?
  • 3How does the nursing team ensure that families are kept updated on any changes in a resident's health or daily needs?
  • 4Could you tell us more about how the dining services are tailored to meet the specific nutritional requirements of residents with medical dietary restrictions?
  • 5What is the process for managing medications, and how do you ensure accuracy during shift changes?
  • 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected?

Personalized based on this facility's data


Key Review Excerpts

The nursing service has deteriorated to the point nurses do not call the family or doctor of the patient to advise if anything has happened to your loved one. Zero communication it is ridiculous.

Long-term resident's family · 2024☆☆☆☆

The wound care specialist, Leydys González was amazing. She took great care of my grandmother and kept us up to date regularly. Thanks to her my grandmothers wounds healed quickly and easily.

Grandchild of resident · 2025★★★★★

The staff looked very overworked, they had time to interact with the patients. Thank you for the care.

Grandchild of resident · 2024☆☆☆☆
Source: 121 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.03hrs
OK
Registered nurses for medical care
Total Nursing
3.40hrs
83%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

1

measures

Mixed Results

7

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
19.4%
FL
11.5%
Miami-dade
4.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
15.3%
FL
10.6%
Miami-dade
6.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.5%
Better than Avg
Here
12.5%
US
19.5%
FL
15.0%
Miami-dade
14.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.7%
Mixed vs Avgs
Here
13.7%
US
14.4%
FL
9.1%
Miami-dade
7.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Miami-dade
99.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.6%
Mixed vs Avgs
Here
9.6%
US
15.5%
FL
8.7%
Miami-dade
11.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.5%
Mixed vs Avgs
Here
97.5%
US
79.8%
FL
94.7%
Miami-dade
98.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Mixed vs Avgs
Here
98.8%
US
81.8%
FL
94.8%
Miami-dade
99.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
FL
1.5%
Miami-dade
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.3)
1 complaint-triggered

This facility has ongoing compliance issues with 22 deficiencies across recent surveys, including a family complaint about social services in 2024. The most recurring problems involve fire safety systems, resident care planning and assessments, and building maintenance. While most past deficiencies show correction dates, the most recent survey in June 2025 identified new issues with fire safety, privacy protections, and care planning that currently have only correction plans in place.

Jun 12, 2025Routine
8
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

May 24, 2024Complaint
1
0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Feb 15, 2024Routine
10
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Nov 17, 2022Routine
3
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Susanna Wesley Health Center

Organization Type

for profit

Chain Affiliation

Chain Name

Allaire Health Services

Chain Size

20 facilities nationwide

Chain avg rating: 2.3/5 · Rank 1 of 20 (Best)

Ownership & Management

Owners

Allarian Holdco LLC

Owner · Organization

100%

Biggest Rock Snf Irrevocable Trust

Owner (parent company) · Organization

Camden Wv LLC

Owner (parent company) · Organization

Healthcare Investment Holdings LLC

Owner (parent company) · Organization

The Adam Sasouness Family Trust

Owner (parent company) · Organization

The Dana Sasouness Family Trust

Owner (parent company) · Organization

Kurland, Benjamin

Owner (parent company)

Key personnel

Alvarez, NormaManaging Control - Governing BodyFried, BinyominManaging Control - Governing BodyFried, BinyominOfficer / DirectorCancio, JuanManagerFried, BinyominManager
Source: Medicare provider data

Contact

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References & Resources

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