Susanna Wesley Health Center
Strong Medicare quality ratings; families often praise highly effective wound care specialists. Still worth an in-person visit.
based on 121 Google reviews

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What this means for your family
While the facility has a highly regarded wound care and rehab team, the frequency of reports regarding neglect and poor hygiene is concerning. If you choose this facility, it is essential to visit daily, monitor your loved one's nutrition and hygiene personally, and establish a direct line of communication with a specific supervisor rather than relying on the general nursing desk.
Google Reviews
Google Reviews
121 reviews on Google“Susanna Wesley Health Center receives highly polarized feedback, with many families praising the dedicated wound care and physical therapy teams, while others report severe neglect and poor communication. While some long-term residents and rehab patients feel well-cared for, numerous reviewers cite significant issues with hygiene, inadequate staffing, and poor nutritional standards. Families considering this facility should be aware of these inconsistencies and perform frequent, unannounced visits to monitor their loved one's care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective wound care specialists
- Strong physical and speech therapy departments
- Compassionate and attentive individual staff members
- Cleanliness in specific wings or areas
Concerns
- Neglect regarding hygiene, including failure to change diapers and residents left in soiled clothing (mentioned by 12 reviewers)
- Poor communication with family members and unresponsive management/nursing staff (mentioned by 9 reviewers)
- Inadequate or inappropriate nutrition for residents with specific medical needs (mentioned by 6 reviewers)
- Understaffing leading to long wait times for basic assistance (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your wound care and therapy specialists; how do you coordinate their expertise with the daily nursing care plan?
- 2What specific protocols are in place to ensure residents are checked frequently for hygiene and clothing changes throughout the day?
- 3How does the nursing team ensure that families are kept updated on any changes in a resident's health or daily needs?
- 4Could you tell us more about how the dining services are tailored to meet the specific nutritional requirements of residents with medical dietary restrictions?
- 5What is the process for managing medications, and how do you ensure accuracy during shift changes?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The nursing service has deteriorated to the point nurses do not call the family or doctor of the patient to advise if anything has happened to your loved one. Zero communication it is ridiculous.”
“The wound care specialist, Leydys González was amazing. She took great care of my grandmother and kept us up to date regularly. Thanks to her my grandmothers wounds healed quickly and easily.”
“The staff looked very overworked, they had time to interact with the patients. Thank you for the care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
1
measures
7
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing compliance issues with 22 deficiencies across recent surveys, including a family complaint about social services in 2024. The most recurring problems involve fire safety systems, resident care planning and assessments, and building maintenance. While most past deficiencies show correction dates, the most recent survey in June 2025 identified new issues with fire safety, privacy protections, and care planning that currently have only correction plans in place.
Jun 12, 2025Routine8
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
May 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Feb 15, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 17, 2022Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Susanna Wesley Health Center
for profit
Chain Affiliation
Allaire Health Services
20 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 20 (Best)
Ownership & Management
Owners
Allarian Holdco LLC
Owner · Organization
Biggest Rock Snf Irrevocable Trust
Owner (parent company) · Organization
Camden Wv LLC
Owner (parent company) · Organization
Healthcare Investment Holdings LLC
Owner (parent company) · Organization
The Adam Sasouness Family Trust
Owner (parent company) · Organization
The Dana Sasouness Family Trust
Owner (parent company) · Organization
Kurland, Benjamin
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit susannawesleyrehab.com
Medicare data downloads
Original nursing home datasets
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