Washington Veteran Home-Retsil
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
This facility is well-regarded for its cleanliness and active recreation programs, making it a comfortable environment for many veterans. However, families should be aware of reports regarding inconsistent medical care and defensive communication from administration; we recommend maintaining active involvement in your loved one's care plan and clarifying all medical protocols upon admission.
Google Reviews
Google Reviews
33 reviews on Google“The Washington Veteran Home-Retsil receives polarized feedback, with many families praising the facility's cleanliness, holistic care, and supportive staff. However, significant concerns exist regarding medical competency, communication, and administrative responsiveness, particularly during end-of-life care or complex health situations.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Holistic care approach with onsite services
- Friendly and supportive nursing staff
- Active recreation and community engagement
Concerns
- Poor communication and defensive administrative responses (mentioned by 2 reviewers)
- Inconsistent medical knowledge or care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong focus on community engagement, what are some of the most popular activities or clubs that residents currently participate in?
- 2With the high staffing rating, how does your nursing team ensure consistent, personalized care for each veteran throughout the day?
- 3I noticed the health inspection scores are an area of focus; what specific steps is the leadership team taking to address those findings and improve the quality of care?
- 4Could you walk me through the communication process for families, particularly how we can stay updated on our loved one's health status and daily well-being?
- 5I see that you have a holistic approach to care; how do you coordinate the various onsite services to ensure they meet the specific medical needs of each resident?
- 6What is the process for addressing family feedback or concerns to ensure we feel heard and supported throughout our loved one's stay?
Personalized based on this facility's data
Key Review Excerpts
“My dad is a resident here. I am so pleased with his care! He was in one that just wreaked of urine and same with my dad! I have always showed up and he is shaved and smells good!”
“From Nichole in Admissions, to both Cindys in finance, to the amazing social worker, Rachel and RN, Crissie. Also Matthew and Stacey in Admin. Plus, Dennis and his staff in recreations. We have not yet met everyone, but it is an incredibly supportive environment.”
“Any time a request was made, for anything, it was met with buck-passing, excuses, and always delays. When the director sent an email to all families regarding a change in health care protocol, I responded with a few questions. I received a defensive, almost ranting, email in response.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
11
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of repeated deficiencies and family complaints, with 15 complaint-triggered deficiencies across the review period. The most recurring issues involve accident hazards and safety supervision, medication management, and care planning and assessment. Families have filed reports about resident safety, abuse response, and care quality. While all deficiencies show correction dates, the recurring nature of similar problems across multiple surveys suggests ongoing challenges with maintaining consistent standards.
Apr 7, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 29, 2025Complaint1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jul 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 28, 2025Routine22
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 14, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jul 2, 2025
$23,920
Payment Denial
Mar 14, 2025
3-day denial
Ownership & Operations
Who Operates This Facility
Washington Veteran Home-Retsil
government
Ownership & Management
Owners
Washington State Department of Vete
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit dva.wa.gov
Medicare data downloads
Original nursing home datasets
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