Port Washington Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (43 vs median 14)
- High RN turnover (90%)
Bottom 25% in WA · Critically understaffed (RN) · Worst in KALESTA HEALTHCARE GROUP chain · $35,178 in fines
What this means for your family
This facility has shown significant recent improvements in staff engagement and facility maintenance, making it a strong contender for rehab. However, because some families have reported difficulty with communication and inconsistent response times, we strongly advise scheduling an in-person tour to meet the nursing management team directly and verify their current staffing protocols.
Google Reviews
Google Reviews
18 reviews on Google“Port Washington Post Acute presents a polarized experience, with recent reviews highlighting significant improvements in staff dedication and facility atmosphere, while others report persistent issues with understaffing and neglect. Families consistently praise the nursing and therapy teams for their kindness, yet concerns regarding communication gaps and inconsistent care quality remain a recurring theme.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring nursing staff
- Effective physical therapy team
- Clean and well-maintained facility
- Helpful administrative and marketing staff
Concerns
- Chronic understaffing leading to delayed assistance (mentioned by 3 reviewers)
- Poor communication from management and social services (mentioned by 2 reviewers)
- Inconsistent medication administration and basic care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance when they press their call lights?
- 2Could you walk me through your current medication administration process and the steps taken to ensure accuracy and consistency for each resident?
- 3How does your management team facilitate regular updates and communication with families, especially regarding changes in a resident's care plan or health status?
- 4What opportunities are available for residents to engage in daily social activities or physical therapy sessions to ensure they remain active and connected?
- 5In the event of a medical emergency, what is your facility's immediate response procedure and how quickly are family members typically notified?
- 6With the recent focus on maintaining a clean and well-kept environment, how do you balance housekeeping duties with the need for consistent, hands-on nursing care throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was awesome, I had concerns, I consulted with my previous Therapist and collaborated with therapy department here for a good program.”
“The team reached out weekly to check in with us so that we were always involved in her care. You can really tell that they care about the residents.”
“My aunt recently stayed at Port Washington Post Acute and her stay was mostly enjoyable. The facility is a bit understaffed however, the staff they have is unbelievably caring and kind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Port Washington Post Acute has a concerning pattern of recurring deficiencies across multiple surveys, with 38 complaints filed by families. The most persistent problem areas include medication management and pharmacy services, quality of care and treatment, and infection control. While all deficiencies show provider correction dates, the facility repeatedly fails in the same care areas, suggesting systemic issues that families should carefully consider.
Mar 20, 2026Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Mar 6, 2026Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Jan 8, 2026Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 2, 2025Complaint3
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Nov 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Nov 10, 2025
$117,670
Fine
May 22, 2024
$35,178
Ownership & Operations
Who Operates This Facility
Port Washington Post Acute
for profit
Chain Affiliation
Kalesta Healthcare Group
15 facilities nationwide
Chain avg rating: 2.3/5 · Rank 11 of 13 (Worst)
Ownership & Management
Owners
Kalesta Healthcare Group, LLC
Owner · Organization
Clawson, Scott
Owner (parent company)
Williams, Ryan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit portwashingtonpa.com
Medicare data downloads
Original nursing home datasets
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