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Nursing HomeMedicaid Top Rated

Life Care Center of Port Orchard

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

2031 Pottery Avenue, Port Orchard, WA 98366125 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 156 Google reviews

5
4
3
2
1
Life Care Center of Port Orchard Nursing Home in Port Orchard, WA — Street View
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What this means for your family

This facility is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term rehabilitation. However, families should be aware of recurring reports regarding slow response times and communication gaps; we recommend establishing a clear point of contact with the social services team upon admission to ensure your loved one's needs are met consistently.

Google Reviews

Google Reviews

156 reviews on Google
Life Care Center of Port Orchard receives high praise for its rehabilitation services, with many families noting successful recoveries and a professional, compassionate therapy team. However, recurring concerns regarding understaffing, slow call-button response times, and occasional lapses in basic hygiene or communication persist across several years of reviews. While most visitors report a clean and welcoming environment, families should remain vigilant regarding the consistency of daily care.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean7.0Activities6.0Meds4.0MemoryN/AComms5.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean and well-maintained facility
  • Professional and compassionate nursing staff
  • Helpful and knowledgeable social services department

Concerns

  • Understaffing leading to slow response times (mentioned by 6 reviewers)
  • Poor communication with family members (mentioned by 3 reviewers)
  • Hygiene and cleanliness issues in patient rooms (mentioned by 3 reviewers)
  • Missing personal items or patient equipment (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(7)'21(4)'23(17)'25(29)'26(22)

Distribution · 159 analyzed

5
131
4
9
3
5
2
2
1
12

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We noticed how much management engages with the community online; how do you typically keep families updated on changes in a loved one's care or daily routine?
  • 2The therapy services here have such a great reputation; can you tell us more about how the physical and occupational therapy teams work with residents to meet their mobility goals?
  • 3With the high standards seen in your recent health inspections, what specific protocols do you have in place to ensure patient rooms and personal equipment are always kept clean and organized?
  • 4How does the nursing team manage medication schedules to ensure everything is handled accurately and on time?
  • 5What is the process for notifying family members if there is a delay in response time or if a medical concern arises during a shift change?
  • 6Could you describe some of the daily social activities or group outings that help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

The ENTIRE staff treated me with caring, compassion, professionalism and respect. They also always had a smile and a hello. Both the physical and occupational therapists worked with me so I could safely return home.

Rehab patient · 2024★★★★★

My loved ones room was dirty upon arrival. He was a fall risk so we requested bed rails multiple times and they never came. The nurse/CNA response time was devastatingly long leaving my loved one to soil themself and leave them for hours.

Family member · 2025☆☆☆☆

The Social Services department is so knowledgeable, understanding, and compassionate. They have many resources to help anyone, whether you discharge home or stay long term.

Family member · 2024★★★★★
Source: 156 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.11hrs
OK
Registered nurses for medical care
Total Nursing
3.89hrs
95%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
12.1%
WA
17.2%
Kitsap
23.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
14.4%
WA
15.0%
Kitsap
14.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
19.4%
WA
23.0%
Kitsap
22.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.1%
Mixed vs Avgs
Here
13.1%
US
19.5%
WA
12.2%
Kitsap
14.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
93.4%
WA
95.9%
Kitsap
93.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility9.0%
Worse than Avg
Here
9.0%
US
5.3%
WA
5.6%
Kitsap
6.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.3%
Better than Avg
Here
91.3%
US
81.8%
WA
87.8%
Kitsap
86.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.2%
Better than Avg
Here
88.2%
US
79.8%
WA
82.0%
Kitsap
82.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
WA
1.3%
Kitsap
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Near state avg (17.1)
3 complaint-triggered

Life Care Center of Port Orchard shows concerning patterns with 51 deficiencies across six surveys, including three complaint-triggered investigations where families reported issues. Recurring problems involve resident assessment and care planning, quality of care, and safety hazards, with some issues persisting across multiple years. While all deficiencies have correction dates, the repeated patterns in core care areas suggest ongoing challenges with consistent quality standards.

Apr 10, 2026Routine
20
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

Mar 26, 2025Complaint
1
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 28, 2025Routine
10
0930Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper storage of liquid oxygen.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Jun 18, 2024Complaint
1
0776Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

Apr 23, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 11, 2023Routine
14
0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0032Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Port Orchard

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 26 of 194 (Best)

Ownership & Management

Owners

Developers Investment Company INC

Owner · Organization

Fletcher, Todd

Owner

Preston, Forrest

Owner

Preston, Forrest

Owner (parent company)

Key personnel

Butner, NancyManaging Control - Governing BodyGoodin, SarahManaging Control - Governing BodyMiller, JacobManaging Control - Governing BodyLay, LisaOfficer / DirectorSwanker, RichardOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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