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Nursing HomeMedicaid Top Rated

Washington Center

Strong Medicare quality ratings; families often praise skilled rehabilitation and physical therapy teams. Still worth an in-person visit.

14766 Washington Avenue, Floresta Gardens - Bradrick · San Leandro, CA 9457899 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 18 Google reviews

5
4
3
2
1
Washington Center Nursing Home in San Leandro, CA — Street View
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What this means for your family

This facility is an excellent choice for patients needing intensive physical or occupational therapy, as the rehab team receives consistent praise. However, families should monitor medication administration closely and be aware that staff may occasionally be stretched thin due to high workloads.

Google Reviews

Google Reviews

18 reviews on Google
Washington Center is highly regarded for its skilled rehabilitation and therapy teams, with many families reporting successful recoveries. While the facility is noted for being clean and having a kind nursing staff, some reviewers have raised serious concerns regarding medication accuracy and staffing shortages.

Quality Themes

Tap a score for details
Food3.0Staff9.0Clean10.0ActivitiesN/AMeds1.0Memory5.0Comms4.0ValueN/A

Strengths

  • Skilled rehabilitation and physical therapy teams
  • Clean and sanitary environment
  • Kind and professional nursing and CNA staff
  • Smooth admissions and social work support

Concerns

  • Staffing shortages and overworked employees (mentioned by 3 reviewers)
  • Medication management inaccuracies

Rating Trends

Tap a year to see what changed

2345.0'16(1)1.03.7'19(3)1.03.0'22(1)4.03.0'24(2)4.6'25(8)

Distribution · 18 analyzed

5
11
4
1
3
1
2
1
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your skilled rehab and physical therapy teams; could you tell us more about how they work with residents to maintain mobility?
  • 2Since we want to ensure everything is handled precisely, what specific protocols do you have in place for medication administration and tracking?
  • 3How does the nursing team ensure that communication remains clear and consistent with family members regarding daily updates?
  • 4We'd love to know more about the dining experience—how are meals planned and what is the daily schedule for breakfast, lunch, and dinner?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
  • 6What kind of social activities or group outings are available to help residents stay engaged and connected with each other?

Personalized based on this facility's data


Key Review Excerpts

PT Freddie and OT Ofelia were outstanding and deserved a Five Star rating; and a raise! Nurses Roseline, Alice, and Alyza were all outstanding in their professional skills in nursing Ronald back to good health.

Rehab patient's family · 2025★★★★★

The facility is clean, every time I visited I never smelt any bad odors. Thank you to the staff who were a great support to help my mother get back on her feet

Long-term resident's family · 2025★★★★★

The admissions team here made the entire process so smooth and welcoming. From the very first call, they were incredibly friendly, patient, and attentive to our needs.

New resident's family · 2025★★★★★
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
68%
Registered nurses for medical care
Total Nursing
3.71hrs
90%
All nurses + aides combined
Staff Turnover
19%
Lower is better (< 30% = good)
RN Turnover
11%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
19.4%
CA
10.7%
Alameda
7.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
19.5%
CA
13.7%
Alameda
9.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
14.4%
CA
10.4%
Alameda
8.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
15.4%
CA
11.6%
Alameda
12.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.3%
CA
10.5%
Alameda
9.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.2%
Mixed vs Avgs
Here
4.2%
US
12.1%
CA
7.0%
Alameda
3.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
79.7%
CA
93.2%
Alameda
90.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Alameda
91.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
CA
1.5%
Alameda
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (15.4)

Washington Center shows a concerning pattern with 25 deficiencies across three surveys, primarily in fire safety systems, care planning, and facility maintenance. Most issues appear corrected after being cited, but fire safety problems (sprinkler systems, extinguishers, emergency power) have persisted across multiple surveys from 2019 to 2024, suggesting ongoing challenges with safety infrastructure that families should discuss during visits.

Nov 7, 2024Routine
6
0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Oct 15, 2021Routine
4
0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 28, 2019Routine
15
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0034Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide a means of sharing information on occupancy/needs.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0865Minimal · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0867Minimal · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0868Minimal · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Ownership & Operations

Who Operates This Facility

Owner / Operator

Washington Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 2 of 188 (Best)

Ownership & Management

Owners

Ghc Holdings II LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

Sunbridge Healthcare LLC

Owner (parent company) · Organization

Key personnel

Shaw, PamelaW-2 Managing EmployeeZurn, JamieW-2 Managing EmployeeBerg, MichaelOfficer / DirectorBerg, MichaelManagerMorris, DianeManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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