Washington Center
Strong Medicare quality ratings; families often praise skilled rehabilitation and physical therapy teams. Still worth an in-person visit.
based on 18 Google reviews

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What this means for your family
This facility is an excellent choice for patients needing intensive physical or occupational therapy, as the rehab team receives consistent praise. However, families should monitor medication administration closely and be aware that staff may occasionally be stretched thin due to high workloads.
Google Reviews
Google Reviews
18 reviews on Google“Washington Center is highly regarded for its skilled rehabilitation and therapy teams, with many families reporting successful recoveries. While the facility is noted for being clean and having a kind nursing staff, some reviewers have raised serious concerns regarding medication accuracy and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Skilled rehabilitation and physical therapy teams
- Clean and sanitary environment
- Kind and professional nursing and CNA staff
- Smooth admissions and social work support
Concerns
- Staffing shortages and overworked employees (mentioned by 3 reviewers)
- Medication management inaccuracies
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your skilled rehab and physical therapy teams; could you tell us more about how they work with residents to maintain mobility?
- 2Since we want to ensure everything is handled precisely, what specific protocols do you have in place for medication administration and tracking?
- 3How does the nursing team ensure that communication remains clear and consistent with family members regarding daily updates?
- 4We'd love to know more about the dining experience—how are meals planned and what is the daily schedule for breakfast, lunch, and dinner?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 6What kind of social activities or group outings are available to help residents stay engaged and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“PT Freddie and OT Ofelia were outstanding and deserved a Five Star rating; and a raise! Nurses Roseline, Alice, and Alyza were all outstanding in their professional skills in nursing Ronald back to good health.”
“The facility is clean, every time I visited I never smelt any bad odors. Thank you to the staff who were a great support to help my mother get back on her feet”
“The admissions team here made the entire process so smooth and welcoming. From the very first call, they were incredibly friendly, patient, and attentive to our needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Washington Center shows a concerning pattern with 25 deficiencies across three surveys, primarily in fire safety systems, care planning, and facility maintenance. Most issues appear corrected after being cited, but fire safety problems (sprinkler systems, extinguishers, emergency power) have persisted across multiple surveys from 2019 to 2024, suggesting ongoing challenges with safety infrastructure that families should discuss during visits.
Nov 7, 2024Routine6
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Oct 15, 2021Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 28, 2019Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Ownership & Operations
Who Operates This Facility
Washington Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 2 of 188 (Best)
Ownership & Management
Owners
Ghc Holdings II LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Sunbridge Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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