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Assisted Living · San Leandro, CA
389 Juana Avenue, Old San Leandro · San Leandro, CA 94577
Map location from our source data
About this listing
Catalog updated Aug 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 27 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Reviewer feedback for Heritage Haven suggests areas to investigate further. Common concerns include: patient neglect and inadequate monitoring (mentioned by 3 reviewers), poor communication and unresponsiveness to families (mentioned by 4 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should exercise extreme caution, as recent reviews highlight severe issues with patient neglect, inadequate staffing, and lack of communication regarding medical emergencies. While some long-term reviews praise specific staff members for their kindness, recent reports frequently cite unresponsiveness, hygiene concerns, and even the loss of a resident's belongings.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While some individual nurses are praised, multiple reviewers report rude admissions staff and neglectful care.
Multiple family members report being unable to reach staff or being ignored during emergencies.
Reviews are contradictory, ranging from 'clean and kept up' to reports of odors and sanitary issues.
One older review noted food errors, but recent reviews focus more on neglect than food quality.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
Key Review Excerpts
“The caretakers and nurses at SLHC are amazing! Most of them really care about their patients, and it shows!”
“My mom living in this nursing home more than ten years. Last night from hospital emergency backed to nursing home. There is no one taking care of her. Just let her with hospital clothes laying on bed with wet blanket, until my sister came.”
“My mother passed away, within one week, All of her belongings were gone not to be found. No one contact me to come pic them up.”
Source: CA Community Care Licensing Division
FACILITY EVALUATION REPORT
FACILITY EVALUATION REPORT
FACILITY EVALUATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
FACILITY EVALUATION REPORT
The inspection was a Case Management visit conducted unannounced. The visit involved discussions with the Administrator and a Licensee regarding the construction timeline and funding delays. No specific deficiencies were cited in the provided report content.
The inspection identified four deficiencies, all classified as Type B violations. These issues relate to deficient recordkeeping across several areas, including personnel health screenings, required annual staff training, updated resident appraisal plans, and expired fire safety equipment. All deficiencies require corrective action by the specified due date of 2026-02-24.
Juana Care Facility LLC
FERDINAND GUTIERREZ
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
389 Juana Avenue, San Leandro, CA 94577
Confirm current status with CA Community Care Licensing Division. A direct record link is not available in this catalog.
Google Maps
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Google Reviews
20 reviews from families & visitors
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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