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Reviewer concerns include patient neglect and inadequate monitoring (mentioned by 3 reviewers) — investigate before committing.
based on 20 Google reviews
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Reviewer feedback for Heritage Haven suggests areas to investigate further. Common concerns include: patient neglect and inadequate monitoring (mentioned by 3 reviewers), poor communication and unresponsiveness to families (mentioned by 4 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should exercise extreme caution, as recent reviews highlight severe issues with patient neglect, inadequate staffing, and lack of communication regarding medical emergencies. While some long-term reviews praise specific staff members for their kindness, recent reports frequently cite unresponsiveness, hygiene concerns, and even the loss of a resident's belongings.
Quality Themes
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Distribution · 20 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The caretakers and nurses at SLHC are amazing! Most of them really care about their patients, and it shows!”
“My mom living in this nursing home more than ten years. Last night from hospital emergency backed to nursing home. There is no one taking care of her. Just let her with hospital clothes laying on bed with wet blanket, until my sister came.”
“My mother passed away, within one week, All of her belongings were gone not to be found. No one contact me to come pic them up.”
Source: CA Community Care Licensing Division
FACILITY EVALUATION REPORT
FACILITY EVALUATION REPORT
FACILITY EVALUATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
FACILITY EVALUATION REPORT
The inspection was a Case Management visit conducted unannounced. The visit involved discussions with the Administrator and a Licensee regarding the construction timeline and funding delays. No specific deficiencies were cited in the provided report content.
The inspection identified four deficiencies, all classified as Type B violations. These issues relate to deficient recordkeeping across several areas, including personnel health screenings, required annual staff training, updated resident appraisal plans, and expired fire safety equipment. All deficiencies require corrective action by the specified due date of 2026-02-24.
Juana Care Facility LLC
FERDINAND GUTIERREZ
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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