Heritage Haven
Reviewer concerns include patient neglect and inadequate monitoring (mentioned by 3 reviewers) — investigate before committing.
based on 20 Google reviews
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What this means for your family
This facility has shown a significant decline in quality and safety over recent years. While some older reviews speak highly of the staff, you must prioritize investigating current reports of patient neglect and the facility's ability to communicate during medical emergencies.
Google Reviews
Google Reviews
20 reviews on Google“Families should exercise extreme caution, as recent reviews highlight severe issues with patient neglect, inadequate staffing, and lack of communication regarding medical emergencies. While some long-term reviews praise specific staff members for their kindness, recent reports frequently cite unresponsiveness, hygiene concerns, and even the loss of a resident's belongings.”
Quality Themes
Tap a score for detailsStrengths
- Kindness from certain nursing staff
- Responsive administration in older reviews
- Cleanliness in specific recent instances
Concerns
- Patient neglect and inadequate monitoring (mentioned by 3 reviewers)
- Poor communication and unresponsiveness to families (mentioned by 4 reviewers)
- Staffing shortages and overwhelmed caregivers (mentioned by 2 reviewers)
- Theft or loss of resident property
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have shared how kind the nursing staff can be; how do you ensure that level of compassionate care is consistent across all shifts?
- 2What specific steps is the administration taking to ensure families are kept closely informed and updated on their loved one's well-being?
- 3How does the care team manage resident monitoring and safety, especially during the night or during busy meal times?
- 4Could you tell us a bit about the dining experience and how the menu is planned to ensure residents are getting nutritious, high-quality meals?
- 5What is the protocol for handling medical emergencies or sudden changes in health after regular business hours?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The caretakers and nurses at SLHC are amazing! Most of them really care about their patients, and it shows!”
“My mom living in this nursing home more than ten years. Last night from hospital emergency backed to nursing home. There is no one taking care of her. Just let her with hospital clothes laying on bed with wet blanket, until my sister came.”
“My mother passed away, within one week, All of her belongings were gone not to be found. No one contact me to come pic them up.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 27, 2026OtherClean
FACILITY EVALUATION REPORT
May 27, 2026OtherClean
FACILITY EVALUATION REPORT
Apr 28, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 28, 2026OtherClean
FACILITY EVALUATION REPORT
Mar 27, 2026OtherClean
The inspection was a Case Management visit conducted unannounced. The visit involved discussions with the Administrator and a Licensee regarding the construction timeline and funding delays. No specific deficiencies were cited in the provided report content.
Feb 17, 2026InspectionClean
The inspection identified four deficiencies, all classified as Type B violations. These issues relate to deficient recordkeeping across several areas, including personnel health screenings, required annual staff training, updated resident appraisal plans, and expired fire safety equipment. All deficiencies require corrective action by the specified due date of 2026-02-24.
Aug 4, 2025OtherClean
The facility underwent an unannounced Plan of Correction (POC) visit on August 4, 2025. The Licensing Program Analysts toured the facility and discussed necessary repairs from previous POCs. The report explicitly states that there were no deficiencies found on the date of the visit.
Feb 12, 2025OtherClean
The facility underwent a Case Management - Annual Continuation inspection on February 12, 2025. One Type B citation was issued regarding medication training compliance. The facility must complete the required 8 hours of medication training for all staff by the due date of 02/26/2025.
Ownership & Operations
Who Operates This Facility
Juana Care Facility LLC
FERDINAND GUTIERREZ
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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