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Nursing HomeMedicaid

Ware Memorial Care Center

Strong Medicare quality ratings; families often praise beautiful and top-notch building. Still worth an in-person visit.

1510 S. Van Buren St., Amarillo, TX 79101120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 9 Google reviews

5
4
3
2
1
Ware Memorial Care Center Nursing Home in Amarillo, TX — Street View
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What this means for your family

The facility offers a beautiful and clean environment that many find comforting. However, families should be extremely vigilant regarding care consistency and communication, as there are documented reports of staff being dismissive of family concerns and failing to report incidents.

Google Reviews

Google Reviews

9 reviews on Google
Families may find a divide between the facility's physical environment and the quality of care provided. While several reviewers praise the beautiful, clean building and the warmth of certain staff members, others report serious concerns regarding neglect, lack of transparency regarding accidents, and poor communication with families.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Beautiful and top-notch building
  • Clean and odor-free environment
  • Professional and welcoming reception staff
  • Compassionate and attentive care from specific staff members

Concerns

  • Lack of transparency regarding resident accidents
  • Poor communication and dismissive attitude toward family concerns (mentioned by 2 reviewers)
  • Inconsistent kindness among nursing staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02019(1)3.02023(2)2.02024(1)4.02025(4)5.02026(1)

Distribution · 9 analyzed

5
5
4
0
3
0
2
1
1
3

How They Respond to Reviews

56%response rate
Good

The owner provides personalized responses to positive reviews by using the reviewer's name and referencing specific details about the care provided. For negative reviews, the owner uses a professional, mission-driven tone to reaffirm their commitment to high standards without directly addressing the specific allegations.

Questions for Your Tour

  • 1We noticed the facility is described as a beautiful and clean environment; how do you ensure the common areas stay so well-maintained for the residents?
  • 2What is your specific process for notifying family members immediately if an accident or a fall occurs during a shift?
  • 3Since your staffing rating is so high, how do you ensure that the same level of compassionate care is consistent across all nursing shifts?
  • 4How do you handle communication with families if we have a concern or a question about a change in our loved one's condition?
  • 5What kind of daily activities or social engagement programs do you have planned to keep the residents active and involved?
  • 6In the event of a medical emergency after hours, what is the protocol for contacting both the attending physician and the family?

Personalized based on this facility's data


Key Review Excerpts

They took excellent care of my mother in law. The staff was attentive to her and took good care of her. They were encouraging and supportive, stayed in contact with our family.

Long-term resident's family · 2025★★★★★

Major accidents would happen and they would try to hide them. She could not see very well and they would get upset at her for needing help.

Long-term resident's family · 2025☆☆☆☆

Every issue I had, I was either told it didn’t happen that way or I was just plain wrong. My mother was so unhappy here.

Deceased resident's family · 2024★★☆☆☆
Source: 9 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
70%
Registered nurses for medical care
Total Nursing
5.43hrs
OK
All nurses + aides combined
Staff Turnover
26%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility40.4%
Worse than Avg
Here
40.4%
US
15.3%
TX
14.9%
Potter
19.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility33.7%
Worse than Avg
Here
33.7%
US
19.5%
TX
18.4%
Potter
13.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility32.0%
Worse than Avg
Here
32.0%
US
14.4%
TX
16.1%
Potter
17.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
19.4%
TX
14.2%
Potter
21.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.8%
Mixed vs Avgs
Here
2.8%
US
12.1%
TX
2.5%
Potter
2.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.5%
Worse than Avg
Here
17.5%
US
15.4%
TX
9.4%
Potter
11.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.3%
Better than Avg
Here
88.3%
US
79.7%
TX
88.0%
Potter
87.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.8%
Mixed vs Avgs
Here
88.8%
US
81.8%
TX
89.2%
Potter
87.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
TX
1.5%
Potter
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
2penalties
Near state avg (9.1)
7 complaint-triggered
$81,894 in fines

This facility has ongoing issues with multiple families filing complaints that triggered federal inspections, including recent concerns about pressure ulcer care and resident protection from abuse and neglect. The most recurring problems involve food safety and sanitation, medication management, and resident rights violations. While all deficiencies show correction dates, the pattern of repeated violations in food safety across three years and continuing complaint-driven inspections suggest persistent care quality challenges that warrant careful consideration during any visit.

Feb 12, 2026Routine
8
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Feb 24, 2025Complaint
1
0686Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Dec 5, 2024Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 5, 2024Complaint
2
0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 2, 2024Complaint
2
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 25, 2023Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Feb 24, 2025

$81,894

Payment Denial

Feb 24, 2025

1-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Baptist Community Services

Organization Type

nonprofit

Administrator

MICHELLE R STILLMAN

Ownership & Management

Owners

Baptist Community Services

Owner · Organization

100%

Key personnel

Anderson, DarrellOfficer / DirectorBorden, PatrickOfficer / DirectorBoykin, LoriOfficer / DirectorByrd, RobertOfficer / DirectorCartwright, DonaldOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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