Ware Memorial Care Center
Strong Medicare quality ratings; families often praise beautiful and top-notch building. Still worth an in-person visit.
based on 9 Google reviews

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What this means for your family
The facility offers a beautiful and clean environment that many find comforting. However, families should be extremely vigilant regarding care consistency and communication, as there are documented reports of staff being dismissive of family concerns and failing to report incidents.
Google Reviews
Google Reviews
9 reviews on Google“Families may find a divide between the facility's physical environment and the quality of care provided. While several reviewers praise the beautiful, clean building and the warmth of certain staff members, others report serious concerns regarding neglect, lack of transparency regarding accidents, and poor communication with families.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful and top-notch building
- Clean and odor-free environment
- Professional and welcoming reception staff
- Compassionate and attentive care from specific staff members
Concerns
- Lack of transparency regarding resident accidents
- Poor communication and dismissive attitude toward family concerns (mentioned by 2 reviewers)
- Inconsistent kindness among nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
The owner provides personalized responses to positive reviews by using the reviewer's name and referencing specific details about the care provided. For negative reviews, the owner uses a professional, mission-driven tone to reaffirm their commitment to high standards without directly addressing the specific allegations.
Questions for Your Tour
- 1We noticed the facility is described as a beautiful and clean environment; how do you ensure the common areas stay so well-maintained for the residents?
- 2What is your specific process for notifying family members immediately if an accident or a fall occurs during a shift?
- 3Since your staffing rating is so high, how do you ensure that the same level of compassionate care is consistent across all nursing shifts?
- 4How do you handle communication with families if we have a concern or a question about a change in our loved one's condition?
- 5What kind of daily activities or social engagement programs do you have planned to keep the residents active and involved?
- 6In the event of a medical emergency after hours, what is the protocol for contacting both the attending physician and the family?
Personalized based on this facility's data
Key Review Excerpts
“They took excellent care of my mother in law. The staff was attentive to her and took good care of her. They were encouraging and supportive, stayed in contact with our family.”
“Major accidents would happen and they would try to hide them. She could not see very well and they would get upset at her for needing help.”
“Every issue I had, I was either told it didn’t happen that way or I was just plain wrong. My mother was so unhappy here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues with multiple families filing complaints that triggered federal inspections, including recent concerns about pressure ulcer care and resident protection from abuse and neglect. The most recurring problems involve food safety and sanitation, medication management, and resident rights violations. While all deficiencies show correction dates, the pattern of repeated violations in food safety across three years and continuing complaint-driven inspections suggest persistent care quality challenges that warrant careful consideration during any visit.
Feb 12, 2026Routine8
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Feb 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 5, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 5, 2024Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 2, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 25, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 24, 2025
$81,894
Payment Denial
Feb 24, 2025
1-day denial
Ownership & Operations
Who Operates This Facility
Baptist Community Services
nonprofit
MICHELLE R STILLMAN
Ownership & Management
Owners
Baptist Community Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit parkcentral.org
Medicare data downloads
Original nursing home datasets
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