Waltonwood at Cherry Hill II
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 54 Google reviews
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What this means for your family
Waltonwood at Cherry Hill II offers an exceptional environment for social engagement and high-quality amenities, making it a very attractive choice for many families. However, given reports of administrative and billing errors, we strongly advise families to maintain clear, written documentation of all financial agreements and to stay actively involved in the clinical oversight of their loved one's care.
Google Reviews
Google Reviews
54 reviews on Google“Waltonwood at Cherry Hill II is widely praised for its beautiful, well-maintained facility, engaging life enrichment programs, and a compassionate, attentive staff that many families describe as feeling like family. While the majority of reviews are highly positive, some families have raised serious concerns regarding administrative management, billing errors, and occasional lapses in medical follow-through for residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Extensive and engaging life enrichment activities
- Beautiful, clean, and well-maintained facility
- Strong communication and support during transitions
Concerns
- Administrative and management issues (mentioned by 3 reviewers)
- Billing errors and financial inconsistencies (mentioned by 2 reviewers)
- Inconsistent medical follow-through or clinical care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to continuously improve the resident experience?
- 2Given your strong reputation for life enrichment, could you walk us through a few of the most popular activities residents are participating in this week?
- 3We want to ensure our loved one’s health is closely monitored; what is your process for overseeing medication management to ensure accuracy and consistency?
- 4How does your administrative team handle billing and financial statements to ensure everything remains transparent and easy for families to track?
- 5In instances where a resident has a specific medical need or a change in health, how do you coordinate communication between your clinical staff and our family?
- 6Since you pride yourselves on a beautiful and well-maintained environment, how do you handle maintenance requests or concerns to ensure the facility stays in top shape for residents?
Personalized based on this facility's data
Key Review Excerpts
“My dad has lived here (for $7000 per month) since June 2018. While the facility is aesthetically pleasing to look at, and they give families all the attention/information during the enrollment process, watch out because once you sign the lease, you and your loved one are given less than adequate care.”
“The staff & young people that work here definitely deserve 5 stars. However the management here deserves 2 stars at best. Between issues with maintenance & mistakes on our bill each month I am unable to give more than 3 stars.”
“From our initial tour on 3/25/26 through move in on 3/28/26, she was consistently professional, patient, and genuinely compassionate. This kind of transition can be emotional and stressful for a family, but Renee made the process feel much more manageable.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified several recurring issues, including incomplete resident service plans, inadequate staff training documentation, and unclear medication instructions. There have also been specific concerns regarding the timely update of medical orders and employee health screenings.
Feb 3, 2026Routine
Employee #1's TB screening was not completed within ten days of hire and prior to occupational exposure.
Failure to assure the home maintains an organized program to provide room and board (Note: This is listed as a repeat violation in the report context).
Staff training records for Employees #2, #3, #4, #5, and #6 lacked required documentation for various training components (e.g., medication administration, personal care, etc.).
Service plans for Residents B, D, and E were not signed, making it impossible to determine if changes were reviewed with residents/representatives. Additionally, hospice services for Residents B and E were not documented in their service plans.
Resident C's medication administration record (MAR) for December 2025 contained PRN medications (Haloperidol, Hyoscyamine, and Ondansetron) without sufficient instructions regarding whether they should be taken together, separately, or as alternatives.
Aug 30, 2024Complaint
Resident A's service plan was not updated to reflect an NPO (nothing by mouth) order.
Aug 1, 2024Complaint
Failure to maintain an organized program to provide protection and supervision, following an allegation that a resident sustained a pressure ulcer.
Ownership & Operations
Who Operates This Facility
Waltonwood at Cherry Hill II, L.L.C
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit waltonwood.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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